Purchased Starter Pack - Purchase failed by still charged. | Forums

[TheBrownie117]

I am very frustrated by this. I purchased the tango starter pack and was charged but it said the purchase failed and did not receive the content as said. I need a quick response on this. I can provide proof of purchase if necessary.

[morrillo]

Same here, £1.99 down the drain...nice.
How do we get our money back please?
I also have proof of purchase.

I should have learnt my lesson from buying TE Gold (which ended up in the bin).
Took a punt on this, managed to get round the crashing bug with the airplane mode fix you suggested, to be confronted with this very serious bug.

Not happy.

[newrider14]

Hello Riders,

We are sorry to hear that you didn't get the items after purchasing the starter pack. We would be happy to grant the items to you, would just need the purchase receipt you received from Apple after the transaction was complete. It would be helpful if you could message it to us.

[xzamplez]

Hello Riders,

We are sorry to hear that you didn't get the items after purchasing the starter pack. We would be happy to grant the items to you, would just need the purchase receipt you received from Apple after the transaction was complete. It would be helpful if you could message it to us.

Could you help me with my issue? It seems to have been pushed aside...

I was charged $40, but I only the tapped the $20 purchase once. And I never got the $40 worth of gems. I need a refund. I don't want to take the problem to Apple, but it looks like I don't have a choice.

[newrider14]

Could you help me with my issue? It seems to have been pushed aside...

I was charged $40, but I only the tapped the $20 purchase once. And I never got the $40 worth of gems. I need a refund. I don't want to take the problem to Apple, but it looks like I don't have a choice.

Hi, sorry to hear about that. Could you please mail your purchase receipt to our customer support and we will credit you the purchased items.

[xzamplez]

Hi, sorry to hear about that. Could you please mail your purchase receipt to our customer support and we will credit you the purchased items.

Does that mean you will refund me? I didn't want to spend $40, which is why I only tapped once.

It sounds like you're saying that you'll give me $20 worth of gems/coins, but I'm not interested in that.

[TheBrownie117]

Hello Riders,

We are sorry to hear that you didn't get the items after purchasing the starter pack. We would be happy to grant the items to you, would just need the purchase receipt you received from Apple after the transaction was complete. It would be helpful if you could message it to us.

Sounds a bit stupid I know, but I how do you post an image, it's not just select a file as I have gathered. Or I can just send you my order number instead if that's better.

[newrider14]

Sounds a bit stupid I know, but I how do you post an image, it's not just select a file as I have gathered. Or I can just send you my order number instead if that's better.

Hey Halowarrior,

You can send the receipt as a private message to me.

Thanks!

[morrillo]

Hey Halowarrior,

You can send the receipt as a private message to me.

Thanks!

How do you attach something in a PM?

[Nytmair]

Upload pictures online using a site like photobucket or imageshack.


Side note: Will the "starter pack" be coming back? I was going to spend the $2.99 to get the cool red bike, but it's no longer available in the store.