1. #1

    Heroz won't open on iPhone today

    I am unable to get Heroz open on my iPhone. 15 hrs in and all I get is the red lynx screen before a crash. Now I get the 1000heroz logo before a crash. Have logged in on mrs's iPad in the meantime. Any ideas chaps?
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  2. #2
    RetiredRonin's Avatar Senior Community Manager
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    Re: Heroz won't open on iPhone today

    Have you tried closing background apps and/or restarting the OS?
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  3. #3

    Re: Heroz won't open on iPhone today

    Originally Posted by ShiftySamurai
    Have you tried closing background apps and/or restarting the OS?
    The problem is whatever was causing it in this thread. The game will open if you're in airplane mode, but as soon as you turn on wifi (and I presume cellular data if on a phone), it will cause the game to crash. 1000 Heroz opens on my iPhone 5, but not my iPad 3 right now. I was able to get a run in on my iPad 3 earlier for today's race (day 769), but it just crashes when I try to open it now. This isn't too much of a problem for me since I have a second iOS device, but some people might miss an entire day because of this bug.
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  4. #4

    Re: Heroz won't open on iPhone today

    You're not alone, Alvy. I cannot play either. I get the same crash at the loading screen that I got last time, when (almost?) everybody was down, so my guess is that it the same problem as last time, or at least a related one. We'll have to wait it out...

    Shady - It's not a memory issue, I can load and play Heroz offline perfectly fine. But when it tries to connect to redlynx' servers, it crashes, whether I'm booting the game up when connected to wifi, or whether I connect to wifi after I start the game...if it has to try to connect to redlynx, it kills itself. Same problem on this end as last time. You have the devs' ears, right? Please help! We can't post times...



    (Ah...Hige beat me to it. Also, I'm on iPad 3.)
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  5. #5

    Re: Heroz won't open on iPhone today

    Yup...this is happening again for me on the iPad. Last time it took several days before it came back. Did all the things you're suppose to do--shut down, close out, restart. Still cannot get to server. Can play old days in airplane mode but cannot connect to play today.
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  6. #6

    Re: Heroz won't open on iPhone today

    And I want my points for today! There are fifteen minutes remaining.
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  7. #7

    Re: Heroz won't open on iPhone today

    Third day. Still won't work.
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  8. #8
    JonneHu's Avatar Trials Developer
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    Mar 2014
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    Re: Heroz won't open on iPhone today

    Thanks for the report. We tried to reproduce this but the game works on our devices. We didn't notice anything odd on the server side which might be causing this.

    I just checked and today (Day 770) there has been over 1400 players on the leaderboard so clearly there are lots of people whose game works fine. Could you tell us what devices you are using? Also iOS version and country might be helpful. We tested the game with iPhone 4S (iPhone version), iPad 2 and iPad Mini (HD version in both) and it worked fine.
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  9. #9

    Re: Heroz won't open on iPhone today

    Hiya JonneHu! Thanks for responding - I'm on an iPad 3, running ios 6.1.3 in the U.S., and I'm still unable to connect/play when I try to run Heroz HD. As I said in another thread, I can run the iphone version of Heroz on my iPad perfectly fine, so I can still post times, but it is definitely non-ideal.

    Here's what is happening for me: When I open Heroz HD there is an unusually long delay at the ubisoft/redlynx screen, and an abrupt crash. If I disconnect from wifi, I can start the game and play past tracks, but as soon as I connect to wifi and attempt to access anything from the server (the daily track, or any leaderboard) I get the same immediate crash. In other words, the game acts in exactly the same way as it did the last time (day 745 or so) things fell apart, at least on my end.

    I've talked to a few others, and most report that all is well, although one mentioned that he was getting an occasional crash, but that it would work when restarted. (This is just what happened to me the day -before- the game became unplayable for me. I got the same loading screen crash, but when I restarted, everything was fine.)

    I haven't done anything new (I have by now developed a fairly inflexible Heroz routine), I have plenty of memory space, I know at least one version works on my iPad, and the behavior is identical to that from before, so I'm pretty sure it's not a problem on my end, but as there apparently aren't many having these difficulties I'm a little baffled and am willing to try anything you might suggest...

    Any help you could provide would be -greatly- appreciated! (Don't make Rook's ascent to #2 too easy on him!)
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  10. #10

    Re: Heroz won't open on iPhone today

    Ditto here. Almost. I have the problem on my iPhone 4s. iOS 5 but I can play on my partners iPad2 iOS 5.1.1 with the hd version of heroz
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