Track central is broken | Forums

[RetiredRonin]

We are looking into this. Mutetus saw the reports that it was down on Saturday, which was the first we had heard of the issue, and sent me a message. I was out for the weekend and made a phone call to someone I know who owns Gold Edition to see if it was possibly a firewall/routing issue. It was not, and Track Central is not behaving as intended.

I am sorry for the inconvenience. We have been working on the issue since Saturday. I will update players with new info as I receive it.

Side Note: Please look at the forum rules.

[rlmergeuser]

It was down on thursday and you hard it on saturday Maybe you guys should play your games to find when there is problems

[IImayneII]

We are looking into this

Are you sure you guys are looking into this and it's not Ubisoft Shangai? (you don't have to take the blame for a company that screws up your game, because every time there goes something wrong the blame gets put to you guys...but I'm thinking Ubisoft has more to do with the problems/bad service then RL)

[SN00GAN5]

same here cant download a thing :/

[rlmergeuser]

We are looking into this. Mutetus saw the reports that it was down on Saturday, which was the first we had heard of the issue, and sent me a message. I was out for the weekend and made a phone call to someone I know who owns Gold Edition to see if it was possibly a firewall/routing issue. It was not, and Track Central is not behaving as intended.

I am sorry for the inconvenience. We have been working on the issue since Saturday. I will update players with new info as I receive it.

Side Note: Please look at the forum rules.

It is nice of you to relay the information but how about having some dev actually tell us what went wrong (anything at all is better than nothing) and some kind of expectancy on when it's going to be solved the earliest so that we, the users won't have to fire up the UPlay POS and listen to the dumb intro of the game for ~15 seconds each time before we can even begin to check if the downloads are working again.

Now, i know it takes time to switch to a browser from visual studio to write an update... Oh wait, not it doesn't.
Even so, he could just as well send say a skype message to you updating you once per hour on the situation. What's been looked at etc.

I know this is a lot to ask of any game company but that doesn't make it any less worth it. A company that cares about it's paying customers will find that customers will return the favor tenfold.

Side Note: What rule are we talking about specifically here because all i see is people complaining about the service. That's not against the rules and their tone is mild considering.

[RetiredRonin]

We are looking into this. Mutetus saw the reports that it was down on Saturday, which was the first we had heard of the issue, and sent me a message. I was out for the weekend and made a phone call to someone I know who owns Gold Edition to see if it was possibly a firewall/routing issue. It was not, and Track Central is not behaving as intended.

I am sorry for the inconvenience. We have been working on the issue since Saturday. I will update players with new info as I receive it.

Side Note: Please look at the forum rules.

It is nice of you to relay the information but how about having some dev actually tell us what went wrong (anything at all is better than nothing) and some kind of expectancy on when it's going to be solved the earliest so that we, the users won't have to fire up the UPlay POS and listen to the dumb intro of the game for ~15 seconds each time before we can even begin to check if the downloads are working again.

Now, i know it takes time to switch to a browser from visual studio to write an update... Oh wait, not it doesn't.
Even so, he could just as well send say a skype message to you updating you once per hour on the situation. What's been looked at etc.

I know this is a lot to ask of any game company but that doesn't make it any less worth it. A company that cares about it's paying customers will find that customers will return the favor tenfold.

This is not a single programmer looking into the issue who can just switch over to the forums/Skype and update us. There are multiple teams in multiple areas of Ubisoft looking into this issue. They are looking into different areas trying to find the cause of the issue. At this point getting one member from each team to send hourly progress reports would only serve to slow the resolution process.

This issue is being worked on, but I do not currently have an ETA.

Side Note: What rule are we talking about specifically here because all i see is people complaining about the service. That's not against the rules and their tone is mild considering.

There are rules against profanity. I have edited profanity out of some of the preceding posts while leaving the sentiment intact.

[psycad]

I'd like to point out that the "Get Tracks" menu has reverted back to the old one (on my end anyway),
there are 2 icons missing "Best Rated Trials this week" and another one which I assume was Supercross..

Don't know if you knew about it or not, just thought id still inform you of it.

[rlmergeuser]

whats is the info so far on track central? any news for the costumers?

I think we should get trials fushion free, just for the pain we get from trials gold

[rlmergeuser]

Must be a big problem taking this long

[rlmergeuser]

This is just disgusting at this point , they can't even fix the problem at their end so the bugs in this game will remain there and after this fix others will pop out