1. #21

    Re: 2nd day no network connection

    We are looking in to the problem right now. I will update you once it's resolved.
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  2. #22

    Re: 2nd day no network connection

    Everything should be working now.

    Sorry for the trouble, off to do some running!
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  3. #23
    Nytmair's Avatar Senior Member
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    Mar 2014
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    Re: 2nd day no network connection

    Woohoo!
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  4. #24

    Re: 2nd day no network connection

    Heckz yeah! But only 4 hours remaining and gotta work today.
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  5. #25

    Re: 2nd day no network connection

    Oh gawd, they seriously didn't start the servers a few hours before the end of the competition day did they?

    Aghhhh! It's going to take me a month to make up for those lost points
    Thanks for fixing though.
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  6. #26

    Re: 2nd day no network connection

    Mikko/RedLynx - Just wanted to see if you could provide confirmation/clarification on what the plan is going forward for the outage. Are we just moving forward and letting things settle how they already are? Or will there be 2 days tacked on the end to make a total of 1000 days with leader-boards, for example? Any plans to address the issue for the partial days where some players were not able to post a score?

    Also, just wondering - what caused the outage? Is it something that is fully fixed now and should never happen again?
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  7. #27

    Re: 2nd day no network connection

    Originally Posted by arianj
    Mikko/RedLynx - Just wanted to see if you could provide confirmation/clarification on what the plan is going forward for the outage. Are we just moving forward and letting things settle how they already are? Or will there be 2 days tacked on the end to make a total of 1000 days with leader-boards, for example? Any plans to address the issue for the partial days where some players were not able to post a score?

    Also, just wondering - what caused the outage? Is it something that is fully fixed now and should never happen again?
    Unfortunately I'm not aware of plans to remedy these few missing days, but then again this isn't really a question that I or anyone in the IT team can answer.

    The outage was caused by a seemingly small problem with the servers file system access properties, which in turn initiated a snowball effect paralyzing the gameserver completely and rendering it unable to prepare the files for a new day and thus displaying a connection error if someone attempted to play the game.

    And yes, this is something that's now been fully patched and should not occur ever again.
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  8. #28

    Re: 2nd day no network connection

    Originally Posted by Mikko
    Unfortunately I'm not aware of plans to remedy these few missing days, but then again this isn't really a question that I or anyone in the IT team can answer.

    The outage was caused by a seemingly small problem with the servers file system access properties, which in turn initiated a snowball effect paralyzing the gameserver completely and rendering it unable to prepare the files for a new day and thus displaying a connection error if someone attempted to play the game.

    And yes, this is something that's now been fully patched and should not occur ever again.
    Great - thanks for the reply!
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