1. #1

    Install Issue

    So I uninstalled before the game went live to do a completely new install.

    Now when I go to install the game again I keep getting "Do you want to remove completely remove the selected application and all of it's features?"
    I tried both yes and no.

    No just gives me a box saying the setup was interrupted and I can only click finish.


    Yes give me a:
    Unhandled Execption
    Error Number: 0x80040702
    Description: Failed to load DLL: GameuxInstallHelper

    Setup Will now terminate.
    And all I can do is click Okay the Finished.

    I do get a option to try again or Verify Files and I tried Verify Files and it hangs around 11 and said
    "Can't verify files at this time. If problem persists please contact Ubisoft Support."
    I clicked OK.

    Now I have a button for Try Again on Verify Files. I click it and it comes up and says
    "All files are verified and up to date!"
    So what do I do to fix this?
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  2. #2
    UseLessUK's Avatar Member
    Join Date
    Mar 2014
    Location
    North East England
    Posts
    300

    Re: Install Issue

    Greetings,

    Try to disable any anti-virus software on your PC and try the un/install again. Once installed re-enable the anti-virus software.
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  3. #3
    RetiredRonin's Avatar Senior Community Manager
    Join Date
    Sep 2012
    Location
    Ubisoft NC Office
    Posts
    7,343

    Re: Install Issue

    This looks like a Windows Installer issue, the following link is for Zoo Tycoon, but it may help with the issue you are currently facing.

    Error Number: 0x80040702 Failed to load DLL: GameuxInstallHelper

    Also, please do as UseLessUK suggested, sometimes Firewall/AntiVirus software doesn't play nice with installation of programs (notably Zone Alarm).
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  4. #4

    Re: Install Issue

    Tried UseLessUK disabling of anti-virus and it didn't do anything. Running Microsoft Internet Security Essentials.

    Will try Shifty's now and report back.
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  5. #5

    Re: Install Issue

    Okay tried Shifty's.

    Result when I followed the first answer was the same as I posted when I clicked yes.

    When I went to the Regedit I had the same problem as that person posted about it not being in that location. But I did a search in the Regedit for Trials Evolution Gold Edition and deleted everything that came back as my old install path. I left the ones that said default. To make sure to clean up after that for any problems I used CC Cleaner to fix any issues in the registry and then restarted my computer. After booting back up (love SSDs) I started UPlay and tried installing again and it worked. Glad I still have all of my content also. Would have been mad if I lost my Donkey. Still have all the tracks I downloaded to strangely enough. But thanks for the help see ya'll in game.
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