1. #1
    RetiredRonin's Avatar Senior Community Manager
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    Preorder Bonus Update - Check here before posting.

    UPDATE - 3.27.13:

    There was an issue with a set of keys that went out to North and South American users who preordered through Uplay. This issue was resolved today at approx. 2pm EST. If you have not checked for your preorder content since then, please do so. As always, if you still experience problems, let us know.

    Quick update!

    Bad News: There was an issue with Uplay keys resulting in players not receiving preorder bonuses. This issue seems to have only been a problem for North and South American preorders.

    Good News: This issue has been fixed and affected players should now be able to re-enter their key in the "Activation" box in the "Options" menu to unlock all of their preorder goodness.

    Don't know where the preorder bonuses are? This video shows you where to look for your items!

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  2. #2
    noobaroniNcheez's Avatar Senior Member
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    Re: Preorder Bonus Update - Check here before posting.

    Can't select Activation to input key..



    EDIT: Having issues with the game saying I'm not connected to the internet. Can't access leaderboards or Track Central. Maybe that's why. No idea why it's saying i'm not connected though, I wouldn't be posting here if I wasn't. Firewall isn't blocking the game either.
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  3. #3

    Re: Preorder Bonus Update - Check here before posting.

    Enabled offline mode in Uplay by accident?
    Otherwise it's probably something on your system's end or maybe an issue with the routing by your ISP.
    TC and other online features work fine for me, along with activation being not greyed out and showing the field to enter the key.
    If I go offline in Uplay it's the same as on your screenshot.

    Now if only I could disable this intro every time I try checking/testing something, give me a .bik file to replace it with an empty one!
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  4. #4
    noobaroniNcheez's Avatar Senior Member
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    Re: Preorder Bonus Update - Check here before posting.

    It was something to do with Uplay itself. I googled the problem and found the solution here.

    Now the next problem, it's still telling me my code has been used.
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  5. #5

    Re: Preorder Bonus Update - Check here before posting.

    Glad to see you're working on this Shifty, but it's telling me my activation code (received through order confirmation email) has already been used... I even tried a couple times, to make sure I didn't mistype it.
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  6. #6

    Re: Preorder Bonus Update - Check here before posting.

    Same here. I tried closing out the game and rebooting from the Trials_launcher.exe and it still gives me the same message when I try my key.

    I guess it's not really a big deal, as long as my game continues to run I'm happy.
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  7. #7

    Re: Preorder Bonus Update - Check here before posting.

    Not to sound harsh, but it kinda is a big deal.
    I mean we expected one thing, were told one thing, have proof in email or statistics of achievements of one thing. Yet have got none of it. I just want my gold bike....

    EDIT: When I enter my activation code it says already in use...
    How can this be fixed if the code is in use...
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  8. #8
    RetiredRonin's Avatar Senior Community Manager
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    Re: Preorder Bonus Update - Check here before posting.

    Originally Posted by Jadedwolfs
    Not to sound harsh, but it kinda is a big deal.
    I mean we expected one thing, were told one thing, have proof in email or statistics of achievements of one thing. Yet have got none of it. I just want my gold bike....

    EDIT: When I enter my activation code it says already in use...
    How can this be fixed if the code is in use...
    Ok, continue sending me Uplay names and Activation codes through forum, please.
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  9. #9
    RetiredRonin's Avatar Senior Community Manager
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    Re: Preorder Bonus Update - Check here before posting.

    Hey guys, are any of you at a place where you can check for your content, as shown in the video? This error was fixed today, so if you were experiencing this issue before this morning please check to make sure the content isn't already present.

    Records indicate that all 5 of you who sent me keys (so far) include access to preorder content, and what I've been told is that this content should be available after launching the game today.

    Don't worry if you are still having issues, don't give up, because I'm not gonna quit until you get your gear.
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  10. #10

    Re: Preorder Bonus Update - Check here before posting.

    I just attempted to enter my key less than 5 min ago. It said it was already in use, I've looked all over and cant find the preorder bonuses anywhere.
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