Originally Posted by JoeRegular
I just read about this last night on the Gears forums...hang on a minute.
Edit: Posted by Tao Devil
There is a glitch going on right now causing hundreds of people to have all of their Gamerscore reset.
I would advise waiting to get online until this issue has been resolved.
Threads on the xbox support website are appearing by the dozens every time I refresh the page.
Update: Xbox support is aware of this issue and are looking into it.
Update #2: From what i can see on the support forums, the achievements will show as 0, some people still have their Gamerscore. If you earn a new achievement, your original gamerscore number disappears and you start over with your last earned achievement. Do not attempt to earn achievements if you are online and this has happened to you.
Update #3: This was posted on the Xbox support site. hopefully it is the answer and everything will be fine.
"Happened to me as well, I called up Xbox support and they said they are in the process of an update rollout which is what is causing this, they said they hope to have everybody back to normal by tomorrow, if not you should call back again. I re earned some achievements I already got and they said it shouldn't overwrite anything you have already done but I don't know whether any new achievements you get will register" Update #4: Redownloading your profile seems to be fixing the issue for some people, and this is now a recommended fix by MS.
Update #5: Xbox Support says if you have been reset, sign out and then sign back in to resolve the issue.
•Update #5.1: Some Members are reporting this does not resolve issues.
•Update #5.2: For those whose issues are not resolved by signing out and then back in, Recovering your profile does restore your profile for a large amount of people. Confirmed by MS.
Update #6: According to the Xbox support forums and the Xbox support team, the issue has been resolved. If you do experience a Gamerscore Reset, follow these two steps:
•Sign out of your account and then sign back in. If this does not work;
•Re-download your account. It is not necessary to delete your account from your xbox, merely recover and re-download the account.