Is main support manager still on vacation ? [SOLVED] | Forums

[rlmergeuser]

Hello,

last week I contacted support in order to deactivate one of my installations of this game, since I reinstalled my whole system. I still didn't receive any answer yet. Was my mail lost or is the guy still on vacation ?

Thanks.

[rlmergeuser]

There are multiple persons answering the support messages, and all issues are generally answered within one week.

I checked the issue queues and your issue was marked resolved earlier today.

[rlmergeuser]

Hi can someone tell me how long it takes to get a serial number bought the game last week paid by paypal sent 2 emails and still no serial number

[rlmergeuser]

It should be instant? I got my game on steam so I'm not quite sure, send in a support ticket best bet!