License Verification Failed (Korean/Japanese OS) [SOLVED] | Forums

[sebastianaalton]

So is it another patch? or still 1.07 with new license system. where can i get it?

It's not announced yet, and I cannot announce it before the official press release. The announcement will be today (US time). I will send you a PM right after the announcement (if I am still awake).

[rlmergeuser]

I see the game is listed on steam now. how do i register my game on steam
When i put my cd key in steam to register it says the cd key is not in right format.

[sebastianaalton]

I see the game is listed on steam now. how do i register my game on steam
When i put my cd key in steam to register it says the cd key is not in right format.

Sent a PM to you.

[rlmergeuser]

hi,

Still waiting for the refund.

[rlmergeuser]

Just let you know refund still did not arrive. Can you please tell the person who's responsible for this that I still haven't got it.
This is taking too long now.

[sebastianaalton]

Just let you know refund still did not arrive. Can you please tell the person who's responsible for this that I still haven't got it.
This is taking too long now.

I have reported jukka and other support personnel this issue several times . I don't really know why it hasn't been processed yet. I'll send another PM right now to him.

[rlmergeuser]

All personal support issues should be submitted to the support ticket queue with the following form.

http://www.redlynxtrials.com/SupportContact.action

Do not submit any support requests with private messages in the forum or in the chat.

[rlmergeuser]

I have filled the form just now

[rlmergeuser]

refund has arrived. Thanks

[sebastianaalton]

refund has arrived. Thanks

Sorry that it took so long time. Most of us had summer vacations, and the support was a bit understaffed. The popularity of the game on Steam service caused a flood of new support requests, as the Steam users have not yet found our technical support forum and this has caused a lot of unnessary support tickets of problems that would have been easily solved by reading of our technical FAQ (installation of new display drivers and stuff like that).

Also we have good new for everyone having this same problem. The problem has been finally fixed in v1.08, and it has already been certified (on Korean, Japanese and Russing Windows OS). The problem was not actually on the file names, but in the PGP signature algorithm. It didn't work properly if the system "formats" settings (time/date, number decimal dividers, etc) was not latin1 compatible. This has been now properly fixed, and tested to work.