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Trials Developer
Technical Support Forum rules. READ FIRST!
This is the Trials 2 Second Edition technical support forum.
This forum is dedicated for reporting technical problems you find while installing, activating or playing Trials 2. For other problems use the General Support forum. Please do not post any offtopic threads in this area!
Before posting, please read the FAQ thread. This thread includes tips to solve the most common issues found by our users:
http://www.redlynxtrials.com/forum/viewtopic.php?t=61
I will put [SOLVED] tag after every thread when the problem has been solved or clarified. I will also change thread topics to match the problems better, so other players having the same problem will find the thread more easily.
Please give us some time to process technical issues. If the problem needs more investigation we will try to keep you updated on the investigation process. During weekends (and nights) I am not able to respond to new problem reports immediately. All problems will be accessed at the morning of the next working day.
I want to thank in advance for your time an effort in sending us bug reports. The game has an automatic patching system, and we are committed to improving it constantly. All minor bug fixes will be bundled together to the next big patch, but if a critical issue is found, we try to patch the game as soon as possible.
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Trials Developer
Detailed description about the [SOLVED], [DUPLICATE] and [NOBUG] tags in the thread names:
Install problems, firewall problems, etc: The [SOLVED] marker is added to the thread name when the user gets the game working. If the issue is a exact copy (duplicate) of another issue, a link is added to the end of the thread, and [DUPLICATE] marker is added to the thread name. The discussion continues to the old thread.
License key problems, refunds, etc: The [SOLVED] marker gets added when the support team and the user get the issue worked out. Usually issues like this are handled with private e-mails, so it's likely that there are no extra posts in the thread after the first reply.
Driver and hardware problems: If the issue is a known one and is not a game bug, the [SOLVED] marker gets added immediately. The reply contains a link to the solving instructions or to the hardware manufacturer's driver page. For new hardware/driver problems, the bug is kept open until a solution is found. [SOLVED] marker is added if the user finds a way to fix the issue or when the issue gets solved by a game patch.
Game bugs (compatibility issues, crashes, hangs, etc): The [SOLVED] marker gets added when the bug has been fixed (new version release).
Questions (about features, personnel, patches, etc): When the question has been answered, the [SOLVED] marker gets added right away. If the question is about the above categories (bugs, hardware issues, licence issues, etc) it's processed like described above.
Feature requests and suggestions: Feature requests and suggestions are not bugs, and should be discussed in the suggestions forum (http://www.redlynxtrials.com/forum/viewforum.php?f=6). If a suggestion gets posted in the support forum a [NOBUG] tag is added. For feature requests that also describe a minor bug, annoyance or a licence issue, a [SOLVED] tag is added at the time the question is answered.
Please keep in mind that RedLynx is a small company, and we do not have dedicated hired forum moderators or support staff. Every answer here is from the game developers, and is answered on our free time. During weekends and vacations we cannot access the game server or fix any bugs (the game server can be only accessed inside the company network). We do not have resources to monitor the forums every day. If you want a faster response, please use the support contact form found at the main page: http://www.redlynxtrials.com/SupportContact.action . Thank you for your cooperation!