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  1. #1

    Ubisoft Support is a joke

    Outstanding issues on Xbox One version of Black Flag and DLC from December with game stuck on a loading screen


    Whats the point of Ubisoft Support?

    How do i get a refund?
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  2. #2
    qubal's Avatar Member
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    May 2013
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    Try to get your money back from where you bought the game and as far as support goes they will just 'report it to the AC team' and you will have to wait months for nothing to happen.
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  3. #3
    UbiBlack_Widow9's Avatar Community Representative
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    Apr 2007
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    Originally Posted by Mrgiggsy Go to original post
    Outstanding issues on Xbox One version of Black Flag and DLC from December with game stuck on a loading screen


    Whats the point of Ubisoft Support?

    How do i get a refund?
    Did you answer all of their questions and let them know whatever was suggested did not help?

    Where exactly are you stuck?
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  4. #4

    Originally Posted by Black_Widow9 Go to original post
    Did you answer all of their questions and let them know whatever was suggested did not help?

    Where exactly are you stuck?
    Hopefully this doesn't sound rude but what do you think? That i just post a rant about the game not working?



    It's annoying not just the money side, but no way to get a refund




    I sent this in December

    mrgiggsy12/16/2013 10:46:01 PM
    I just completed sequence 10 and am now doing the first person section again. This is the part when you gain level 3 clearance. The game asks me to hack into a security camera and go into a server room when the people leave. Every time when I finish hacking the camera it shows nobody in there and when I exit I get an infinite black loading screen.



    Told to reinstall etc, used the save profile on a friends Xbox one


    Thought downloading season pass would help, nothing


    Sent 5 emails etc and nothing except that it's being "looked into"


    Spent over £70 on this and countless hours!! annoyed is an understatement. I'll cope i just wont buy any Ubisoft games


    Only thing they understand is money so they wont be getting any more of mine


    Time to go back to my xbox 360
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