1. #1
    NOTE: Anything that's in type of a different color (usually blue), is a link to another Internet site. Double-left-click on a link to go to its site.

    Also, there's lots of (very necessary) detail here, but don't get overwhelmed. If you can follow step-by-step instructions, you'll be OK. It's a good idea to read through everything at least once, and print it out. Then you can check off each step as you do it.
    _________________________________________

    This topic details how to do an Uru clean boot install or re-install with Windows XP Professional or Home Edition.

    TABLE OF CONTENTS

    Uru Versions

    Information Gathering

    What a Clean Boot Install or Re-install Will and Will Not Do

    Overall Windows and Hard Disk Tune-up
    -- 1. Virus scanning
    -- 2. Spyware and adware scanning
    -- 3. Hard disk error checking
    -- 4. Clearing Internet Explorer caches and other temporary folders
    -- 5. Hard disk defragmenting
    -- 6. Registry error checking
    -- 7. Windows Update

    Installing and Re-Installing Uru
    -- 1. Preventing Installation Problems - General Comments
    -- 2. How to determine your CD or DVD drive's model number and firmware version
    -- 3. Creating a new User Account
    -- 4. Applying the Uru patch
    -- 5. Installing Original Uru: Ages Beyond Myst
    -- 6. Installing Original Uru followed by To D'ni
    -- 7. Installing Original Uru followed by PotS, or both disks of CC
    -- 8. Shorter install procedure


    Uru Versions

    The following versions of Uru have been released for Windows 98SE/Me/2000/XP:
    -- Uru: Ages Beyond Myst or Uru: ABM (CD)
    -- To D'ni, first Expansion Pack (download only)
    -- Myst Uru: The Path of the Shell or PotS, second Expansion Pack, also contains To D'ni (download or CD - CD recommended)
    -- Myst Uru: Complete Chronicles or CC (two CD's containing original Uru: Ages Beyond Myst and To D'ni + PotS)


    Information Gathering

    First, gather enough information to define the problem. The symptoms of the problem may be sufficient to allow you solve it, but not always. If a clean-boot install or re-install doesn't help, you'll need to post the information in a topic along with your DxDiag report, so that we can make recommendations. (See Uru: System Requirements and Posting Guidelines, under POSTING GUIDELINES, To post a DxDiag report.)

    1. Write down the exact text of any error messages you get. This is very helpful in problem diagnosis.

    2. With Win XP, you can use the Event Viewer to help with problem definition. Refer to:
    -- How To View and Manage Event Logs in Event Viewer in Windows XP
    -- Detailed Usage of the Event Viewer /AUXSOURCE Switch Option

    See also:
    -- CD drive or DVD drive errors may cause unexpected program crash in Windows XP
    -- How to troubleshoot CD-ROM drive problems in Windows XP
    -- How to Troubleshoot Hardware and Software Driver Problems in Windows XP
    -- You receive a Stop 0x00000050 error on a blue screen


    What a Clean Boot Install or Re-install Will and Will Not Do

    Some problems with Uru can be solved by doing a clean boot install or re-install that includes an overall Windows and hard disk tune-up. For example:

    -- Bugs or glitches. Like the PotS moving chair levers that don't work or stop working, or original Uru's Teledahn sun bug.

    -- A crash that makes your player/avatar disappear or go bonkers. (If you don't have a \sav folder game progress backup from before the crash, restoring an after-crash backup as part of the re-install process won't do any good for recovering your player. See Uru: Saving Game Progress. However, an Uru re-install should prevent more crashing.)

    But note that:

    -- While it can be your best initial option, a clean boot install or re-install is NOT guaranteed to solve all Uru problems.

    -- You may be able to solve the problem by rebooting and then starting Uru before doing anything else with your PC. Do not boot up with the Uru CD in your drive. Insert the CD into your drive after booting up, and let it spin up to speed before starting Uru.

    -- You may be able to solve the problem by changing Uru and/or system settings, as detailed in Uru: Changing Game and System Settings With Win XP.

    -- Sometimes it's necessary to delete your player/avatar, create a new one, and play the game again from the beginning.

    -- Solving what looks like a bug problem may be as simple as not doing Alt-Tab while you're playing, or playing in Windowed mode (Uru Setup menu > Graphics tab, check the 'Windowed' box) if you must Alt-Tab.

    -- Clicking on the window will sometimes solve a strange keyboard response problem, if you're doing Alt-Tab while in windowed mode.

    -- If you have a laptop, see URU: Video Cards, Laptops, and Intel Extreme.

    -- It's unlikely, but an Uru problem may be due to a game bug resulting from a 'defective' game CD. If that's the case, a new CD - from a different source - is probably the only answer. And Uru usually won't start from a burned copy of the game CD - original disc only!

    -- At the end of the day, formatting your hard disk and re-installing Windows may be the only thing that works. <shudder>


    Overall Windows and Hard Disk Tune-up


    Before attempting a clean boot Uru install or re-install, it's a really good idea to do an overall Windows and hard disk tune-up:

    1. Update your anti-virus software's database, then use it to do a complete, in-depth scan of your hard disk(s). This is the 'start it and let it crank' type of scan, not the bootup quickie!

    2. Update your spyware and adware databases, then do complete, in-depth scans of your hard disk(s). I regularly use and recommend all of:
    -- Spybot - Search & Destroy - free version
    -- Ad-aware - free version
    -- Spyware Doctor - free trial
    -- PestPatrol - free trial

    Be aware that these anti-spyware and adware programs do NOT protect against viruses!

    Note: If you have only the built-in Win XP software firewall, you should consider replacing it with a good firewall. I use and recommend ZoneAlarm, which has a free version available here. After you install ZoneAlarm (or any other software firewall), you should disable Win XP's built-in firewall (Start > Control Panel > Windows Firewall > activate the Off (not recommended) radio button.

    3. Check all of your hard disks and partitions for errors. Refer to How to Perform Disk Error Checking in Windows XP. Close all running programs before starting the error check, and tell Windows to automatically fix file system errors. Another option is Symantec's Norton Utilities Disk Doctor.

    4. Use the Disk Cleanup utility to empty \temp and \temporary folders, Internet caches, and the Recycle bin.
    -- a. Log into Windows with full Administrator privileges and close all open applications.
    -- b. Click on Start > All Programs > Accessories > System Tools > Disk Cleanup.
    -- c. Select the desired hard disk, then click on OK.
    -- d. Click on all of the boxes to uncheck them.
    -- e. Click on only the following boxes to check them:
    ----- 1. Temporary Internet Files
    ----- 1. Recycle Bin
    ----- 3. Temporary Files
    -- f. Click on OK > Yes to run the cleanup.

    Don't check any of the other boxes unless you're certain you know what you're doing and have read Description of the Disk Cleanup Tool in Windows XP. Another option is Wise Disk Cleaner - free version.

    Also empty your Internet Explorer caches (temporary Internet files, cookies, etc.) from within Internet Explorer itself. The following steps are for Internet Explorer 8, but earlier versions are similar.
    -- a. Close all open instances of IE.
    -- b. Open a single instance of IE.
    -- c. Click on Tools > Internet Options > General tab > Browsing history > Delete.
    -- d. Check only the boxes for:
    ----- 1. Preserve Favorites website data
    ----- 2. Temporary Internet files
    ----- 3. Cookies
    ----- 4. History
    -- e. Click on Delete.
    -- d. Click on OK to close IE back to the Desktop.

    5. Defragment your hard disk(s). Win XP has a built-in hard disk defragmentation utility. (Refer to How To Analyze and Defragment a Disk in Windows XP and How to Defragment Your Disk Drive Volumes in Windows XP for details.) However, I prefer these *free* utilities:
    -- Auslogics Disk Defrag
    -- IObit Smart Defrag - don't install the IObit Toolbar if you don't want it
    -- Open Source UltraDefrag
    -- Piniform Defraggler - don't install the Yahoo Toolbar if you don't want it

    To speed up defragmentation, reboot, close all open applications, and immediately begin defragging. Don't run any other programs or surf the Internet while defragging.

    6. Check your Registry for errors. Win XP doesn't have a built-in Registry diagnosis and repair utility, so here are some other options. I recommend using at least two of these *free* utilities for complete Registry cleaning, since they'll often pick up different errors. Run whichever utilities you choose until no more safely-repairable errors are discovered, and reboot when finished.
    -- Auslogics Registry Cleaner
    -- Eusing Registry Cleaner
    -- Glary Utilities Registry Cleaner
    -- Toni Arts EasyCleaner
    -- Wise Registry Cleaner

    NOTE: System Restore is a component of Windows that restores your PC - especially the Registry - to a previous state if a problem occurs, and you won’t lose any personal data files, like Microsoft Word documents, browsing history, drawings, favorites, or Email. Before running Registry cleanup utilities, always create a System Restore Point. Just in case!
    -- a. Click on Start > Help and Support > "Undo changes to your computer with System Restore" > Create a restore point radio button > Next.
    -- b. Enter a Restore Point description, if desired, and click on Create.
    -- c. On the Restore Point Created page, click on Close.
    -- d. Close the Help and Support Center back to the Desktop.

    7. Run Windows Update (Internet Explorer, Tools > Windows Update) and download and install whatever Update recommends, EXCEPT for new video drivers. For video drivers, see Uru: Installing Video Drivers With Win XP.


    Installing and Re-Installing Uru

    Before proceeding, read Uru: Saving Game Progress.

    1. Preventing Installation Problems - General Comments

    In general, any or all of the following may be necessary to minimize Uru installation problems:
    -- a. Install only from an original game disk, NOT a burned copy!
    -- b. Disable all programs intended to allow playing DVD movies from any region (for example, DVD Region Killer).
    -- c. Using Device Manager (right-click on My Computer icon > Properties > Hardware > Device Manager), remove all virtual disks installed by CD/DVD burning or copying programs. For example, Daemon Tools, Alcohol 120%, CloneCD, Easy CD/DVD Creator, Nero Burning ROM, etc.
    ----- 1. Do NOT reboot after removing the virtual disk(s), before installing Uru.
    ----- 2. You may need to prevent the program(s) from loading on bootup, using the System Configuration Utility, before installing Uru.
    -------- a. Click on Start > Run.
    -------- b. Type msconfig in the Open: box, then click on OK to run the program.
    -------- c. Click on the Startup tab.
    -------- d. Scroll down to the program you want to prevent from loading on startup, and click on the check box to clear it.
    -------- e. Click on Apply, then on OK.
    -------- f. Reboot, then install Uru.
    ----- 3. Worst case, you may need to uninstall the program itself and reboot, then install Uru.
    -- d. Using Task Manager (press Ctrl+Alt+Del, then click on Task Manager's Applications tab), and end all programs that allow drag-and-drop-file-transfer CD/DVD burning, aka packet writing software. For example, Direct CD, InCD, DLA/Sonic DLA, Instant-Write, Packet CD, Drag to Disc, FileCD, abCD, etc.
    ----- 1. Do NOT reboot after disabling the packet writing software, before installing Uru.
    ----- 2. You may need to prevent the program from loading on bootup, using the System Configuration Utility as above.
    ----- 3. Worst case, you may need to uninstall the program itself and reboot, then install Uru.
    -- e. If you have them, uninstall PlayBackup and Insektors, then reboot and install Uru.
    -- f. Download and install the most recent firmware for your drive, especially if it's a CD or DVD burner, and reboot. To find a firmware update, go to your PC or drive manufacturer's website. Or, go to CDRinfo's firmware page (select drive type > manufacturer > model to find your firmware) or The Firmware Page.
    ----- 1. Make very certain that you know *exactly* which model drive you have. Installing the wrong firmware on a drive is almost guaranteed to kill it.
    ----- 2. Follow the firmware installation instructions *carefully*. In particular, do NOT run any programs or access the Internet, or shut down your PC, while the firmware update is in progress.
    -- g. If you're overclocking, set everything back to OEM specs.

    2. If you don't know your CD or DVD drive's model number and firmware version, you can use Nero's InfoTool to find out.
    -- a. Close all open applications.
    -- b. Download Infotool.zip. If Infotool.zip doesn't unzip automatically when downloading is complete, use WinZip or WinRar to extract the zipped files to a folder on your hard disk.
    -- c. Click on Start > Run and Browse: to the folder in which you saved the extracted files.
    -- d. Double-click on InfoTool.exe to put it in the Open: box, then click on OK to run InfoTool.
    -- e. Allow the "retrieving information" progress bar to move completely to the right, at which point the InfoTool interface will appear. This may take several minutes, so wait for it.
    -- f. Your drive's model number is shown in the box at the top right corner of the interface page. The firmware version is shown on the "Drive" tab under General.

    3. You may need to create a new User Account with all the rights/privileges you can give it, reboot, then install EoA to the new account. (See How To Create and Configure User Accounts in Windows XP for details.) Do this only if you can't successfully install Uru to your existing account. Then, when you install Uru, wherever it says "Log into Windows with full Administrator privileges.", substitute "Log into your new User Account."

    4. Before applying the version 1.2 patch, read Uru: When to Apply the Version 1.2 Patch.


    At least 3 GB of hard disk free space is required to install any version of Uru, with a minimum of 10 GB being much better.

    5. Installing Original Uru: Ages Beyond Myst

    Print out this section, then check off each step as you complete it.

    Confirm that there are no smudges, fingerprints, deep scratches, etc., on the Uru disk, then:
    -- a. Log into Windows with full Administrator privileges, and close all applications.
    ----- 1. Do NOT log into a Power User or a Limited User Account.
    ----- 2. Do NOT boot up with the Uru disc in the drive.
    -- b. Copy your \sav folder and subfolders (\KIimages and \MyMusic) to someplace else on your hard disk. This backs up your game progress files.
    -- c. Remove all installed Uru versions using Control Panel's Add or Remove Programs.
    ----- 1. Click on Start > Control Panel, then double-click Add or Remove Programs.
    ----- 2. In the Currently installed programs box, click on the program you want to remove.
    ----- 3. Click on Remove (or Change/Remove).
    ----- 4. If prompted to confirm the removal of the program, click Yes.
    ----- 5. Repeat if there is another Uru version to remove.
    ----- 6. Close Control Panel back to the Desktop, reboot, and log into Windows with full Administrator privileges. Close all open applications.
    -- d. Use Windows Explorer to delete any remaining Program Files Uru files and folders. Also delete the Program Files \Zero G Registry folder, if it exists.
    -- e. If you didn't do so above as part of a hard disk tune-up, now carry out step 4 under Overall Windows and Hard Disk Tune-up.
    ----- 1. If a clean-boot install done without an Overall Windows and Hard Disk Tune-up doesn't solve your problems, do *all* of the steps under Overall Windows and Hard Disk Tune-up, above. Then do another clean-boot install. (Yeah, yeah, I know it takes time. But...no pain, no gain...and even if your Uru problems don't go away, your entire system will run *much* better. Trust me!)
    -- f. Click Start > Run.
    -- g. Type msconfig in the Open box, then click on OK.
    -- h. Click on Selective Startup on the General tab.
    -- i. Under Selective Startup, clear the check boxes for:
    ----- 1. Process SYSTEM.INI File
    ----- 2. Process WIN.INI File
    ----- 3. Load Startup Items
    -- j. On the Services tab, click the Hide All Microsoft Services check box, then click Disable All.
    -- k. Click on OK, and then click on Restart.
    -- l. Log into Windows with full Administrator privileges, and close all applications. Do NOT boot up with the Uru disc in the drive.
    -- m. Place the Uru disc in the drive, and allow it to spin up to speed.
    -- n. Click on Start > Run.
    -- o. Browse to Setup.exe on the Uru disc, and double-click on this file to put it in the Open: box.
    -- p. Click on OK to start the installation process.
    ----- 1. Decline to sign up for Uru: Live at the end of the install process (twice).
    ----- 2. Do NOT apply the version 1.2 patch.
    -- q. Follow the installation Wizard's instructions. If you don't accept the install defaults, make very certain to correctly set all of the paths. Double-check your entries for typos!
    -- r. Check the Program Files Uru folders for read-only files and change attributes as necessary. There should be no Uru R-O files.
    -- s. Restore the settings you changed in steps f. through j.
    ----- 1. Click Start > Run.
    ----- 2. Type msconfig in the Open box, then click on OK.
    ----- 3. Click on Normal Startup - load all device drivers and services.
    ----- 4. On the General tab, click on OK, and then click on Restart to reboot into normal Windows.
    -- t. Log into Windows with full Administrator privileges, and close all open applications. Do NOT boot up with the Uru disc in the drive.
    -- u. Copy the saved \sav and subfolders into their proper positions in the Program Files Uru folders.
    -- v. Place the Uru disc in the drive, and let it spin up to speed.
    -- w. Play Uru.

    6. Installing Original Uru followed by To D'ni

    Print out this section, then check off each step as you complete it.

    Confirm that there are no smudges, fingerprints, deep scratches, etc., on the Uru disk, then:
    -- a. Log into Windows with full Administrator privileges, and close all applications.
    ----- 1. Do NOT log into a Power User or a Limited User Account.
    ----- 2. Do NOT boot up with the Uru disc in the drive.
    -- b. Copy your \sav folder and subfolders (\KIimages and \MyMusic) to someplace else on your hard disk. This backs up your game progress files.
    -- c. Remove all installed Uru versions using Control Panel's Add or Remove Programs.
    ----- 1. Click on Start > Control Panel, then double-click Add or Remove Programs.
    ----- 2. In the Currently installed programs box, click on the program you want to remove.
    ----- 3. Click on Remove (or Change/Remove).
    ----- 4. If prompted to confirm the removal of the program, click Yes.
    ----- 5. Repeat if there is another Uru version to remove.
    ----- 6. Close Control Panel back to the Desktop, reboot, and log into Windows with full Administrator privileges. Close all open applications.
    -- d. Use Windows Explorer to delete any remaining Program Files Uru files and folders. Also delete the Program Files \Zero G Registry folder, if it exists.
    -- e. If you didn't do so above as part of a hard disk tune-up, now carry out step 4 under Overall Windows and Hard Disk Tune-up.
    ----- 1. If a clean-boot install done without an Overall Windows and Hard Disk Tune-up doesn't solve your problems, do *all* of the steps under Overall Windows and Hard Disk Tune-up, above. Then do another clean-boot install. (Yeah, yeah, I know it takes time. But...no pain, no gain...and even if your Uru problems don't go away, your entire system will run *much* better. Trust me!)
    -- f. Click Start > Run.
    -- g. Type msconfig in the Open box, then click on OK.
    -- h. Click on Selective Startup on the General tab.
    -- i. Under Selective Startup, clear the check boxes for:
    ----- 1. Process SYSTEM.INI File
    ----- 2. Process WIN.INI File
    ----- 3. Load Startup Items
    -- j. On the Services tab, click on the Hide All Microsoft Services check box, then click Disable All.
    -- k. Click on OK, and then click on Restart.
    -- l. Log into Windows with full Administrator privileges, and close all applications. Do NOT boot up with the Uru disc in the drive.
    -- m. Place the Uru disc in the drive, and allow it to spin up to speed.
    -- n. Click on Start > Run.
    -- o. Browse to Setup.exe on the Uru disc, and double-click on this file to put it in the Open: box.
    -- p. Click on OK to start the installation process.
    ----- 1. Decline to sign up for Uru: Live at the end of the install process (twice).
    ----- 2. Do NOT apply the version 1.2 patch.
    -- q. Follow the installation Wizard's instructions. If you don't accept the install defaults, make very certain to correctly set all of the paths. Double-check your entries for typos!
    -- r. Using Start > Run, install To D'ni, accepting the install defaults.
    -- s. Check the Program Files Uru folders for read-only files and change attributes as necessary. There should be no Uru R-O files.
    -- t. Restore the settings you changed in steps g through j.
    ----- 1. Click Start > Run.
    ----- 2. Type msconfig in the Open: box, then click on OK.
    ----- 3. On the General, tab Click on Normal Startup - load all device drivers and services.
    ----- 4. Click on OK, and then click on Restart to reboot into normal Windows.
    -- u. Log into Windows with full Administrator privileges, and close all open applications. Do NOT boot up with the Uru disc in the drive.
    -- v. Copy the saved \sav and subfolders into their proper positions in the Program Files Uru folders.
    -- w. Place the Uru disc in the drive, and let it spin up to speed.
    -- x. Play Uru.

    7. Installing Original Uru followed by PotS, or both disks of CC

    Print out this section, then check off each step as you complete it.

    Confirm that there are no smudges, fingerprints, deep scratches, etc., on the Uru or PotS disk, then:
    -- a. Log into Windows with full Administrator privileges, and close all applications.
    ----- 1. Do NOT log into a Power User or a Limited User Account.
    ----- 2. Do NOT boot up with the Uru disc in the drive.
    -- b. Copy your \sav folder and subfolders (\KIimages and \MyMusic) to someplace else on your hard disk. This backs up your game progress files.
    -- c. Remove all installed Uru versions using Control Panel's Add or Remove Programs.
    ----- 1. Click on Start > Control Panel, then double-click Add or Remove Programs.
    ----- 2. In the Currently installed programs box, click on the program you want to remove.
    ----- 3. Click on Remove (or Change/Remove).
    ----- 4. If prompted to confirm the removal of the program, click Yes.
    ----- 5. Repeat if there is another Uru version to remove.
    ----- 6. Close Control Panel back to the Desktop, reboot, and log into Windows with full Administrator privileges. Close all open applications.
    -- d. Use Windows Explorer to delete any remaining Program Files Uru files and folders. Also delete the Program Files \Zero G Registry folder, if it exists.
    -- e. If you didn't do so above as part of a hard disk tune-up, now carry out step 4 under Overall Windows and Hard Disk Tune-up.
    ----- 1. If a clean-boot install done without an Overall Windows and Hard Disk Tune-up doesn't solve your problems, do *all* of the steps under Overall Windows and Hard Disk Tune-up, above. Then do another clean-boot install. (Yeah, yeah, I know it takes time. But...no pain, no gain...and even if your Uru problems don't go away, your entire system will run *much* better. Trust me!)
    -- f. Click Start > Run.
    -- g. Type msconfig in the Open box, then click on OK.
    -- h. Click on Selective Startup on the General tab.
    -- i. Under Selective Startup, clear the check boxes for:
    ----- 1. Process SYSTEM.INI File
    ----- 2. Process WIN.INI File
    ----- 3. Load Startup Items
    -- j. On the Services tab, click the Hide All Microsoft Services check box, then click Disable All.
    -- k. Click on OK, and then click on Restart.
    -- l. Log into Windows with full Administrator privileges, and close all applications. Do NOT boot up with any discs in the drive.
    -- m. Place the Uru disc (or the first CC disc) in the drive, and allow it to spin up to speed.
    -- n. Click on Start > Run.
    -- o. Browse to Setup.exe on the Uru/CC disc, and double-click on this file to put it in the Open: box.
    -- p. Click on OK to start the installation process.
    ----- 1. Decline to sign up for Uru: Live at the end of the install process (twice).
    ----- 2. Do NOT apply the version 1.2 patch.
    -- q. Follow the installation Wizard's instructions. If you don't accept the install defaults, make very certain to correctly set all of the paths. Double-check your entries for typos!
    -- r. Place the PotS disc (or the second CC disc) in the drive, and allow it to spin up to speed.
    -- s. Using Start > Run, install PotS or the second CC disk, accepting the install defaults.
    -- t. Restore the settings changed in steps g through j.
    ----- 1. Click Start > Run.
    ----- 2. Type msconfig in the Open box, then click on OK.
    ----- 3. Click on Normal Startup - load all device drivers and services on the General tab.
    ----- 4. Click on OK, and then click on Restart to reboot into normal Windows.
    -- u. Log into Windows with full Administrator privileges, and close all open applications. Do NOT boot up with any discs in the drive.
    -- v. Copy the saved \sav and subfolders into their proper positions in the Program Files Uru folders.
    -- w. Place the Uru disc in the drive, and let it spin up to speed.
    -- x. Play Uru.

    8. Here's a shorter procedure for installing Uru and PotS. Of course, it's also a good bit less likely to correct problems than a clean boot install.

    Confirm that there are no smudges, fingerprints, deep scratches, etc., on the Uru or PotS disk, then:
    -- a. Log into Windows with full Administrator privileges, and close all open applications. Do NOT boot up with the Uru disc in the drive.
    -- b. Copy your \sav folder and subfolders (\KIimages and \MyMusic) to someplace else on your hard disk. This backs up your game progress files.
    -- c. Remove all installed Uru versions using Control Panel's Add or Remove Programs.
    ----- 1. Click on Start > Control Panel, then double-click Add or Remove Programs.
    ----- 2. In the Currently installed programs box, click on the program you want to remove.
    ----- 3. Click on Change (or Change/Remove).
    ----- 4. If prompted to confirm the removal of the program, click Yes.
    ----- 5. Close Control Panel back to the Desktop, reboot, and log into Windows with full Administrator privileges.
    -- d. Use Windows Explorer to delete any remaining Program Files Uru files and folders. Also delete the Program Files \Zero G Registry folder, if it exists.
    -- e. If you didn't do so above as part of a hard disk tune-up, now carry out step 4 under Overall Windows and Hard Disk Tune-up.
    -- f. Using Start > Run, install original Uru, accepting the install defaults. Decline to sign up for Uru: Live at the end of the install process (twice). Also, do NOT apply the version 1.2 patch.
    -- g. Check the Program Files Uru folders for read-only files and change attributes as necessary. There should be no Uru R-O files.
    -- h. Using Start > Run, install PotS, accepting the install defaults.
    -- i. Copy the saved \sav and subfolders into their proper positions in the Program Files Uru folders.
    -- j. Play Uru.
    _________________________________________

    NOTES

    1. After you're done playing any version of Uru, including Until Uru, always reboot before doing anything else with your PC. If you don't reboot, lockups, freezes, crashes, etc., can occur. Like right in the middle of that long word processing document you were almost ready to save....

    2. For details on Uru game progress, see Uru: Saving Game Progress.

    3. If your Uru start shortcut suddenly won't start the game, try changing the shortcut's path to point to UruExplorer.exe, instead of to Uru.exe.

    4. If you get errors when trying to install To D'ni, PotS, or the second disc of CC, ensure that the Program Files Uru folders and files to which you're installing have 'Full Control' permission. Refer to How to set, view, change, or remove file and folder permissions in Windows XP.

    5. If you can't change the attributes of a folder, see You Cannot View or Change the Read-Only or System Attribute of Folders.
    Share this post

  2. #2
    NOTE: Anything that's in type of a different color (usually blue), is a link to another Internet site. Double-left-click on a link to go to its site.

    Also, there's lots of (very necessary) detail here, but don't get overwhelmed. If you can follow step-by-step instructions, you'll be OK. It's a good idea to read through everything at least once, and print it out. Then you can check off each step as you do it.
    _________________________________________

    This topic details how to do an Uru clean boot install or re-install with Windows XP Professional or Home Edition.

    TABLE OF CONTENTS

    Uru Versions

    Information Gathering

    What a Clean Boot Install or Re-install Will and Will Not Do

    Overall Windows and Hard Disk Tune-up
    -- 1. Virus scanning
    -- 2. Spyware and adware scanning
    -- 3. Hard disk error checking
    -- 4. Clearing Internet Explorer caches and other temporary folders
    -- 5. Hard disk defragmenting
    -- 6. Registry error checking
    -- 7. Windows Update

    Installing and Re-Installing Uru
    -- 1. Preventing Installation Problems - General Comments
    -- 2. How to determine your CD or DVD drive's model number and firmware version
    -- 3. Creating a new User Account
    -- 4. Applying the Uru patch
    -- 5. Installing Original Uru: Ages Beyond Myst
    -- 6. Installing Original Uru followed by To D'ni
    -- 7. Installing Original Uru followed by PotS, or both disks of CC
    -- 8. Shorter install procedure


    Uru Versions

    The following versions of Uru have been released for Windows 98SE/Me/2000/XP:
    -- Uru: Ages Beyond Myst or Uru: ABM (CD)
    -- To D'ni, first Expansion Pack (download only)
    -- Myst Uru: The Path of the Shell or PotS, second Expansion Pack, also contains To D'ni (download or CD - CD recommended)
    -- Myst Uru: Complete Chronicles or CC (two CD's containing original Uru: Ages Beyond Myst and To D'ni + PotS)


    Information Gathering

    First, gather enough information to define the problem. The symptoms of the problem may be sufficient to allow you solve it, but not always. If a clean-boot install or re-install doesn't help, you'll need to post the information in a topic along with your DxDiag report, so that we can make recommendations. (See Uru: System Requirements and Posting Guidelines, under POSTING GUIDELINES, To post a DxDiag report.)

    1. Write down the exact text of any error messages you get. This is very helpful in problem diagnosis.

    2. With Win XP, you can use the Event Viewer to help with problem definition. Refer to:
    -- How To View and Manage Event Logs in Event Viewer in Windows XP
    -- Detailed Usage of the Event Viewer /AUXSOURCE Switch Option

    See also:
    -- CD drive or DVD drive errors may cause unexpected program crash in Windows XP
    -- How to troubleshoot CD-ROM drive problems in Windows XP
    -- How to Troubleshoot Hardware and Software Driver Problems in Windows XP
    -- You receive a Stop 0x00000050 error on a blue screen


    What a Clean Boot Install or Re-install Will and Will Not Do

    Some problems with Uru can be solved by doing a clean boot install or re-install that includes an overall Windows and hard disk tune-up. For example:

    -- Bugs or glitches. Like the PotS moving chair levers that don't work or stop working, or original Uru's Teledahn sun bug.

    -- A crash that makes your player/avatar disappear or go bonkers. (If you don't have a \sav folder game progress backup from before the crash, restoring an after-crash backup as part of the re-install process won't do any good for recovering your player. See Uru: Saving Game Progress. However, an Uru re-install should prevent more crashing.)

    But note that:

    -- While it can be your best initial option, a clean boot install or re-install is NOT guaranteed to solve all Uru problems.

    -- You may be able to solve the problem by rebooting and then starting Uru before doing anything else with your PC. Do not boot up with the Uru CD in your drive. Insert the CD into your drive after booting up, and let it spin up to speed before starting Uru.

    -- You may be able to solve the problem by changing Uru and/or system settings, as detailed in Uru: Changing Game and System Settings With Win XP.

    -- Sometimes it's necessary to delete your player/avatar, create a new one, and play the game again from the beginning.

    -- Solving what looks like a bug problem may be as simple as not doing Alt-Tab while you're playing, or playing in Windowed mode (Uru Setup menu > Graphics tab, check the 'Windowed' box) if you must Alt-Tab.

    -- Clicking on the window will sometimes solve a strange keyboard response problem, if you're doing Alt-Tab while in windowed mode.

    -- If you have a laptop, see URU: Video Cards, Laptops, and Intel Extreme.

    -- It's unlikely, but an Uru problem may be due to a game bug resulting from a 'defective' game CD. If that's the case, a new CD - from a different source - is probably the only answer. And Uru usually won't start from a burned copy of the game CD - original disc only!

    -- At the end of the day, formatting your hard disk and re-installing Windows may be the only thing that works. <shudder>


    Overall Windows and Hard Disk Tune-up


    Before attempting a clean boot Uru install or re-install, it's a really good idea to do an overall Windows and hard disk tune-up:

    1. Update your anti-virus software's database, then use it to do a complete, in-depth scan of your hard disk(s). This is the 'start it and let it crank' type of scan, not the bootup quickie!

    2. Update your spyware and adware databases, then do complete, in-depth scans of your hard disk(s). I regularly use and recommend all of:
    -- Spybot - Search & Destroy - free version
    -- Ad-aware - free version
    -- Spyware Doctor - free trial
    -- PestPatrol - free trial

    Be aware that these anti-spyware and adware programs do NOT protect against viruses!

    Note: If you have only the built-in Win XP software firewall, you should consider replacing it with a good firewall. I use and recommend ZoneAlarm, which has a free version available here. After you install ZoneAlarm (or any other software firewall), you should disable Win XP's built-in firewall (Start > Control Panel > Windows Firewall > activate the Off (not recommended) radio button.

    3. Check all of your hard disks and partitions for errors. Refer to How to Perform Disk Error Checking in Windows XP. Close all running programs before starting the error check, and tell Windows to automatically fix file system errors. Another option is Symantec's Norton Utilities Disk Doctor.

    4. Use the Disk Cleanup utility to empty \temp and \temporary folders, Internet caches, and the Recycle bin.
    -- a. Log into Windows with full Administrator privileges and close all open applications.
    -- b. Click on Start > All Programs > Accessories > System Tools > Disk Cleanup.
    -- c. Select the desired hard disk, then click on OK.
    -- d. Click on all of the boxes to uncheck them.
    -- e. Click on only the following boxes to check them:
    ----- 1. Temporary Internet Files
    ----- 1. Recycle Bin
    ----- 3. Temporary Files
    -- f. Click on OK > Yes to run the cleanup.

    Don't check any of the other boxes unless you're certain you know what you're doing and have read Description of the Disk Cleanup Tool in Windows XP. Another option is Wise Disk Cleaner - free version.

    Also empty your Internet Explorer caches (temporary Internet files, cookies, etc.) from within Internet Explorer itself. The following steps are for Internet Explorer 8, but earlier versions are similar.
    -- a. Close all open instances of IE.
    -- b. Open a single instance of IE.
    -- c. Click on Tools > Internet Options > General tab > Browsing history > Delete.
    -- d. Check only the boxes for:
    ----- 1. Preserve Favorites website data
    ----- 2. Temporary Internet files
    ----- 3. Cookies
    ----- 4. History
    -- e. Click on Delete.
    -- d. Click on OK to close IE back to the Desktop.

    5. Defragment your hard disk(s). Win XP has a built-in hard disk defragmentation utility. (Refer to How To Analyze and Defragment a Disk in Windows XP and How to Defragment Your Disk Drive Volumes in Windows XP for details.) However, I prefer these *free* utilities:
    -- Auslogics Disk Defrag
    -- IObit Smart Defrag - don't install the IObit Toolbar if you don't want it
    -- Open Source UltraDefrag
    -- Piniform Defraggler - don't install the Yahoo Toolbar if you don't want it

    To speed up defragmentation, reboot, close all open applications, and immediately begin defragging. Don't run any other programs or surf the Internet while defragging.

    6. Check your Registry for errors. Win XP doesn't have a built-in Registry diagnosis and repair utility, so here are some other options. I recommend using at least two of these *free* utilities for complete Registry cleaning, since they'll often pick up different errors. Run whichever utilities you choose until no more safely-repairable errors are discovered, and reboot when finished.
    -- Auslogics Registry Cleaner
    -- Eusing Registry Cleaner
    -- Glary Utilities Registry Cleaner
    -- Toni Arts EasyCleaner
    -- Wise Registry Cleaner

    NOTE: System Restore is a component of Windows that restores your PC - especially the Registry - to a previous state if a problem occurs, and you won’t lose any personal data files, like Microsoft Word documents, browsing history, drawings, favorites, or Email. Before running Registry cleanup utilities, always create a System Restore Point. Just in case!
    -- a. Click on Start > Help and Support > "Undo changes to your computer with System Restore" > Create a restore point radio button > Next.
    -- b. Enter a Restore Point description, if desired, and click on Create.
    -- c. On the Restore Point Created page, click on Close.
    -- d. Close the Help and Support Center back to the Desktop.

    7. Run Windows Update (Internet Explorer, Tools > Windows Update) and download and install whatever Update recommends, EXCEPT for new video drivers. For video drivers, see Uru: Installing Video Drivers With Win XP.


    Installing and Re-Installing Uru

    Before proceeding, read Uru: Saving Game Progress.

    1. Preventing Installation Problems - General Comments

    In general, any or all of the following may be necessary to minimize Uru installation problems:
    -- a. Install only from an original game disk, NOT a burned copy!
    -- b. Disable all programs intended to allow playing DVD movies from any region (for example, DVD Region Killer).
    -- c. Using Device Manager (right-click on My Computer icon > Properties > Hardware > Device Manager), remove all virtual disks installed by CD/DVD burning or copying programs. For example, Daemon Tools, Alcohol 120%, CloneCD, Easy CD/DVD Creator, Nero Burning ROM, etc.
    ----- 1. Do NOT reboot after removing the virtual disk(s), before installing Uru.
    ----- 2. You may need to prevent the program(s) from loading on bootup, using the System Configuration Utility, before installing Uru.
    -------- a. Click on Start > Run.
    -------- b. Type msconfig in the Open: box, then click on OK to run the program.
    -------- c. Click on the Startup tab.
    -------- d. Scroll down to the program you want to prevent from loading on startup, and click on the check box to clear it.
    -------- e. Click on Apply, then on OK.
    -------- f. Reboot, then install Uru.
    ----- 3. Worst case, you may need to uninstall the program itself and reboot, then install Uru.
    -- d. Using Task Manager (press Ctrl+Alt+Del, then click on Task Manager's Applications tab), and end all programs that allow drag-and-drop-file-transfer CD/DVD burning, aka packet writing software. For example, Direct CD, InCD, DLA/Sonic DLA, Instant-Write, Packet CD, Drag to Disc, FileCD, abCD, etc.
    ----- 1. Do NOT reboot after disabling the packet writing software, before installing Uru.
    ----- 2. You may need to prevent the program from loading on bootup, using the System Configuration Utility as above.
    ----- 3. Worst case, you may need to uninstall the program itself and reboot, then install Uru.
    -- e. If you have them, uninstall PlayBackup and Insektors, then reboot and install Uru.
    -- f. Download and install the most recent firmware for your drive, especially if it's a CD or DVD burner, and reboot. To find a firmware update, go to your PC or drive manufacturer's website. Or, go to CDRinfo's firmware page (select drive type > manufacturer > model to find your firmware) or The Firmware Page.
    ----- 1. Make very certain that you know *exactly* which model drive you have. Installing the wrong firmware on a drive is almost guaranteed to kill it.
    ----- 2. Follow the firmware installation instructions *carefully*. In particular, do NOT run any programs or access the Internet, or shut down your PC, while the firmware update is in progress.
    -- g. If you're overclocking, set everything back to OEM specs.

    2. If you don't know your CD or DVD drive's model number and firmware version, you can use Nero's InfoTool to find out.
    -- a. Close all open applications.
    -- b. Download Infotool.zip. If Infotool.zip doesn't unzip automatically when downloading is complete, use WinZip or WinRar to extract the zipped files to a folder on your hard disk.
    -- c. Click on Start > Run and Browse: to the folder in which you saved the extracted files.
    -- d. Double-click on InfoTool.exe to put it in the Open: box, then click on OK to run InfoTool.
    -- e. Allow the "retrieving information" progress bar to move completely to the right, at which point the InfoTool interface will appear. This may take several minutes, so wait for it.
    -- f. Your drive's model number is shown in the box at the top right corner of the interface page. The firmware version is shown on the "Drive" tab under General.

    3. You may need to create a new User Account with all the rights/privileges you can give it, reboot, then install EoA to the new account. (See How To Create and Configure User Accounts in Windows XP for details.) Do this only if you can't successfully install Uru to your existing account. Then, when you install Uru, wherever it says "Log into Windows with full Administrator privileges.", substitute "Log into your new User Account."

    4. Before applying the version 1.2 patch, read Uru: When to Apply the Version 1.2 Patch.


    At least 3 GB of hard disk free space is required to install any version of Uru, with a minimum of 10 GB being much better.

    5. Installing Original Uru: Ages Beyond Myst

    Print out this section, then check off each step as you complete it.

    Confirm that there are no smudges, fingerprints, deep scratches, etc., on the Uru disk, then:
    -- a. Log into Windows with full Administrator privileges, and close all applications.
    ----- 1. Do NOT log into a Power User or a Limited User Account.
    ----- 2. Do NOT boot up with the Uru disc in the drive.
    -- b. Copy your \sav folder and subfolders (\KIimages and \MyMusic) to someplace else on your hard disk. This backs up your game progress files.
    -- c. Remove all installed Uru versions using Control Panel's Add or Remove Programs.
    ----- 1. Click on Start > Control Panel, then double-click Add or Remove Programs.
    ----- 2. In the Currently installed programs box, click on the program you want to remove.
    ----- 3. Click on Remove (or Change/Remove).
    ----- 4. If prompted to confirm the removal of the program, click Yes.
    ----- 5. Repeat if there is another Uru version to remove.
    ----- 6. Close Control Panel back to the Desktop, reboot, and log into Windows with full Administrator privileges. Close all open applications.
    -- d. Use Windows Explorer to delete any remaining Program Files Uru files and folders. Also delete the Program Files \Zero G Registry folder, if it exists.
    -- e. If you didn't do so above as part of a hard disk tune-up, now carry out step 4 under Overall Windows and Hard Disk Tune-up.
    ----- 1. If a clean-boot install done without an Overall Windows and Hard Disk Tune-up doesn't solve your problems, do *all* of the steps under Overall Windows and Hard Disk Tune-up, above. Then do another clean-boot install. (Yeah, yeah, I know it takes time. But...no pain, no gain...and even if your Uru problems don't go away, your entire system will run *much* better. Trust me!)
    -- f. Click Start > Run.
    -- g. Type msconfig in the Open box, then click on OK.
    -- h. Click on Selective Startup on the General tab.
    -- i. Under Selective Startup, clear the check boxes for:
    ----- 1. Process SYSTEM.INI File
    ----- 2. Process WIN.INI File
    ----- 3. Load Startup Items
    -- j. On the Services tab, click the Hide All Microsoft Services check box, then click Disable All.
    -- k. Click on OK, and then click on Restart.
    -- l. Log into Windows with full Administrator privileges, and close all applications. Do NOT boot up with the Uru disc in the drive.
    -- m. Place the Uru disc in the drive, and allow it to spin up to speed.
    -- n. Click on Start > Run.
    -- o. Browse to Setup.exe on the Uru disc, and double-click on this file to put it in the Open: box.
    -- p. Click on OK to start the installation process.
    ----- 1. Decline to sign up for Uru: Live at the end of the install process (twice).
    ----- 2. Do NOT apply the version 1.2 patch.
    -- q. Follow the installation Wizard's instructions. If you don't accept the install defaults, make very certain to correctly set all of the paths. Double-check your entries for typos!
    -- r. Check the Program Files Uru folders for read-only files and change attributes as necessary. There should be no Uru R-O files.
    -- s. Restore the settings you changed in steps f. through j.
    ----- 1. Click Start > Run.
    ----- 2. Type msconfig in the Open box, then click on OK.
    ----- 3. Click on Normal Startup - load all device drivers and services.
    ----- 4. On the General tab, click on OK, and then click on Restart to reboot into normal Windows.
    -- t. Log into Windows with full Administrator privileges, and close all open applications. Do NOT boot up with the Uru disc in the drive.
    -- u. Copy the saved \sav and subfolders into their proper positions in the Program Files Uru folders.
    -- v. Place the Uru disc in the drive, and let it spin up to speed.
    -- w. Play Uru.

    6. Installing Original Uru followed by To D'ni

    Print out this section, then check off each step as you complete it.

    Confirm that there are no smudges, fingerprints, deep scratches, etc., on the Uru disk, then:
    -- a. Log into Windows with full Administrator privileges, and close all applications.
    ----- 1. Do NOT log into a Power User or a Limited User Account.
    ----- 2. Do NOT boot up with the Uru disc in the drive.
    -- b. Copy your \sav folder and subfolders (\KIimages and \MyMusic) to someplace else on your hard disk. This backs up your game progress files.
    -- c. Remove all installed Uru versions using Control Panel's Add or Remove Programs.
    ----- 1. Click on Start > Control Panel, then double-click Add or Remove Programs.
    ----- 2. In the Currently installed programs box, click on the program you want to remove.
    ----- 3. Click on Remove (or Change/Remove).
    ----- 4. If prompted to confirm the removal of the program, click Yes.
    ----- 5. Repeat if there is another Uru version to remove.
    ----- 6. Close Control Panel back to the Desktop, reboot, and log into Windows with full Administrator privileges. Close all open applications.
    -- d. Use Windows Explorer to delete any remaining Program Files Uru files and folders. Also delete the Program Files \Zero G Registry folder, if it exists.
    -- e. If you didn't do so above as part of a hard disk tune-up, now carry out step 4 under Overall Windows and Hard Disk Tune-up.
    ----- 1. If a clean-boot install done without an Overall Windows and Hard Disk Tune-up doesn't solve your problems, do *all* of the steps under Overall Windows and Hard Disk Tune-up, above. Then do another clean-boot install. (Yeah, yeah, I know it takes time. But...no pain, no gain...and even if your Uru problems don't go away, your entire system will run *much* better. Trust me!)
    -- f. Click Start > Run.
    -- g. Type msconfig in the Open box, then click on OK.
    -- h. Click on Selective Startup on the General tab.
    -- i. Under Selective Startup, clear the check boxes for:
    ----- 1. Process SYSTEM.INI File
    ----- 2. Process WIN.INI File
    ----- 3. Load Startup Items
    -- j. On the Services tab, click on the Hide All Microsoft Services check box, then click Disable All.
    -- k. Click on OK, and then click on Restart.
    -- l. Log into Windows with full Administrator privileges, and close all applications. Do NOT boot up with the Uru disc in the drive.
    -- m. Place the Uru disc in the drive, and allow it to spin up to speed.
    -- n. Click on Start > Run.
    -- o. Browse to Setup.exe on the Uru disc, and double-click on this file to put it in the Open: box.
    -- p. Click on OK to start the installation process.
    ----- 1. Decline to sign up for Uru: Live at the end of the install process (twice).
    ----- 2. Do NOT apply the version 1.2 patch.
    -- q. Follow the installation Wizard's instructions. If you don't accept the install defaults, make very certain to correctly set all of the paths. Double-check your entries for typos!
    -- r. Using Start > Run, install To D'ni, accepting the install defaults.
    -- s. Check the Program Files Uru folders for read-only files and change attributes as necessary. There should be no Uru R-O files.
    -- t. Restore the settings you changed in steps g through j.
    ----- 1. Click Start > Run.
    ----- 2. Type msconfig in the Open: box, then click on OK.
    ----- 3. On the General, tab Click on Normal Startup - load all device drivers and services.
    ----- 4. Click on OK, and then click on Restart to reboot into normal Windows.
    -- u. Log into Windows with full Administrator privileges, and close all open applications. Do NOT boot up with the Uru disc in the drive.
    -- v. Copy the saved \sav and subfolders into their proper positions in the Program Files Uru folders.
    -- w. Place the Uru disc in the drive, and let it spin up to speed.
    -- x. Play Uru.

    7. Installing Original Uru followed by PotS, or both disks of CC

    Print out this section, then check off each step as you complete it.

    Confirm that there are no smudges, fingerprints, deep scratches, etc., on the Uru or PotS disk, then:
    -- a. Log into Windows with full Administrator privileges, and close all applications.
    ----- 1. Do NOT log into a Power User or a Limited User Account.
    ----- 2. Do NOT boot up with the Uru disc in the drive.
    -- b. Copy your \sav folder and subfolders (\KIimages and \MyMusic) to someplace else on your hard disk. This backs up your game progress files.
    -- c. Remove all installed Uru versions using Control Panel's Add or Remove Programs.
    ----- 1. Click on Start > Control Panel, then double-click Add or Remove Programs.
    ----- 2. In the Currently installed programs box, click on the program you want to remove.
    ----- 3. Click on Remove (or Change/Remove).
    ----- 4. If prompted to confirm the removal of the program, click Yes.
    ----- 5. Repeat if there is another Uru version to remove.
    ----- 6. Close Control Panel back to the Desktop, reboot, and log into Windows with full Administrator privileges. Close all open applications.
    -- d. Use Windows Explorer to delete any remaining Program Files Uru files and folders. Also delete the Program Files \Zero G Registry folder, if it exists.
    -- e. If you didn't do so above as part of a hard disk tune-up, now carry out step 4 under Overall Windows and Hard Disk Tune-up.
    ----- 1. If a clean-boot install done without an Overall Windows and Hard Disk Tune-up doesn't solve your problems, do *all* of the steps under Overall Windows and Hard Disk Tune-up, above. Then do another clean-boot install. (Yeah, yeah, I know it takes time. But...no pain, no gain...and even if your Uru problems don't go away, your entire system will run *much* better. Trust me!)
    -- f. Click Start > Run.
    -- g. Type msconfig in the Open box, then click on OK.
    -- h. Click on Selective Startup on the General tab.
    -- i. Under Selective Startup, clear the check boxes for:
    ----- 1. Process SYSTEM.INI File
    ----- 2. Process WIN.INI File
    ----- 3. Load Startup Items
    -- j. On the Services tab, click the Hide All Microsoft Services check box, then click Disable All.
    -- k. Click on OK, and then click on Restart.
    -- l. Log into Windows with full Administrator privileges, and close all applications. Do NOT boot up with any discs in the drive.
    -- m. Place the Uru disc (or the first CC disc) in the drive, and allow it to spin up to speed.
    -- n. Click on Start > Run.
    -- o. Browse to Setup.exe on the Uru/CC disc, and double-click on this file to put it in the Open: box.
    -- p. Click on OK to start the installation process.
    ----- 1. Decline to sign up for Uru: Live at the end of the install process (twice).
    ----- 2. Do NOT apply the version 1.2 patch.
    -- q. Follow the installation Wizard's instructions. If you don't accept the install defaults, make very certain to correctly set all of the paths. Double-check your entries for typos!
    -- r. Place the PotS disc (or the second CC disc) in the drive, and allow it to spin up to speed.
    -- s. Using Start > Run, install PotS or the second CC disk, accepting the install defaults.
    -- t. Restore the settings changed in steps g through j.
    ----- 1. Click Start > Run.
    ----- 2. Type msconfig in the Open box, then click on OK.
    ----- 3. Click on Normal Startup - load all device drivers and services on the General tab.
    ----- 4. Click on OK, and then click on Restart to reboot into normal Windows.
    -- u. Log into Windows with full Administrator privileges, and close all open applications. Do NOT boot up with any discs in the drive.
    -- v. Copy the saved \sav and subfolders into their proper positions in the Program Files Uru folders.
    -- w. Place the Uru disc in the drive, and let it spin up to speed.
    -- x. Play Uru.

    8. Here's a shorter procedure for installing Uru and PotS. Of course, it's also a good bit less likely to correct problems than a clean boot install.

    Confirm that there are no smudges, fingerprints, deep scratches, etc., on the Uru or PotS disk, then:
    -- a. Log into Windows with full Administrator privileges, and close all open applications. Do NOT boot up with the Uru disc in the drive.
    -- b. Copy your \sav folder and subfolders (\KIimages and \MyMusic) to someplace else on your hard disk. This backs up your game progress files.
    -- c. Remove all installed Uru versions using Control Panel's Add or Remove Programs.
    ----- 1. Click on Start > Control Panel, then double-click Add or Remove Programs.
    ----- 2. In the Currently installed programs box, click on the program you want to remove.
    ----- 3. Click on Change (or Change/Remove).
    ----- 4. If prompted to confirm the removal of the program, click Yes.
    ----- 5. Close Control Panel back to the Desktop, reboot, and log into Windows with full Administrator privileges.
    -- d. Use Windows Explorer to delete any remaining Program Files Uru files and folders. Also delete the Program Files \Zero G Registry folder, if it exists.
    -- e. If you didn't do so above as part of a hard disk tune-up, now carry out step 4 under Overall Windows and Hard Disk Tune-up.
    -- f. Using Start > Run, install original Uru, accepting the install defaults. Decline to sign up for Uru: Live at the end of the install process (twice). Also, do NOT apply the version 1.2 patch.
    -- g. Check the Program Files Uru folders for read-only files and change attributes as necessary. There should be no Uru R-O files.
    -- h. Using Start > Run, install PotS, accepting the install defaults.
    -- i. Copy the saved \sav and subfolders into their proper positions in the Program Files Uru folders.
    -- j. Play Uru.
    _________________________________________

    NOTES

    1. After you're done playing any version of Uru, including Until Uru, always reboot before doing anything else with your PC. If you don't reboot, lockups, freezes, crashes, etc., can occur. Like right in the middle of that long word processing document you were almost ready to save....

    2. For details on Uru game progress, see Uru: Saving Game Progress.

    3. If your Uru start shortcut suddenly won't start the game, try changing the shortcut's path to point to UruExplorer.exe, instead of to Uru.exe.

    4. If you get errors when trying to install To D'ni, PotS, or the second disc of CC, ensure that the Program Files Uru folders and files to which you're installing have 'Full Control' permission. Refer to How to set, view, change, or remove file and folder permissions in Windows XP.

    5. If you can't change the attributes of a folder, see You Cannot View or Change the Read-Only or System Attribute of Folders.
    Share this post