Member
You should post here if:
It's about AC4/ACBF
A. Yes
You can use other online features of your console, in other games for example or even in another mode of AC4: SP vs MP. (You don't have global connectivity issue)
A. Yes
My issue is "Ubisoft servers are unavailable" message.
It affect either your single player AND/OR your multiplayer. Kenway's fleet for SP and joining a multiplayer match for MP.
A. Mainly single Player but read on.
Multiplayer
A. Frequent disconnects during the middle of matches making you lose over 100 abstergo score.
B. Crash to home screen. This only happens on AC4 Black Flag Multiplayer. NO OTHER GAMES AND NOT SINGLE PLAYER!!!!
Also makes you lose over 100 abstergo score.
Singleplayer
A. Cannot log in to uplay from main screen.
B. Cannot view additional content from main screen.
C. Cannot log in to naval missions from within the game. (Inside the Jackdaw)
D. Cannot use AC4 Black Flag Android app.
Platform: Are you affected on PS4, X1, PS3, X360, WiiU, PC?
A. Xbox One
Mode: Are you in limited mode(ubisoft servers unavailable) for "SP" or "MP" or "SP and MP".
A. Singleplayer
Frequency: Is this intermittent or constant for you?
A. Constant
Started: When did the issue start for you, please specify if it's an "approximation" or if you were playing everyday and you know you're being "exact"?
A. Always been like this.
Last attempt: When did you last retest to confirm you were still affected? Approx or exact?
A. 5 minutes before this post.
Friends: How many friends do you have? (This is a known issue with upcoming fix) We believe there is an issue even for people who lowered their list.
A. 57 friends
Followers: How many followers do you have?
A. 19 followers
Tried with alternate account: Did you try to access the Online features that doesn't work through another XBL or PSN account? (Like people who reports it works for their brother or their friends on the same console or with their alternate account.)
A. I have been able to access additional content and log in to uplay from the main menu with my daughters account on the same Xbox One.
Alternate account worked: Can you make it work with another account, on the same console?
A. Same as above
Next-Gen Migrated XBL-PSN: If platform is X1 or PS4, was your account previously used on a previous generation console like X360, PS3? Answer if applicable only.
A. Yes!
Next-Gen converted copy: Was your copy of AC4 ported over from old-gen to next-gen? You initially got the game for PS3-X360? Answer if applicable only.
A. Yes!
Works on old Gen: If you have the game for both old-gen and next-gen, is it working on your X360-PS3 but not on your X1-PS4, with the same account?
A. Can no longer test this as I do not have the single player disc anymore.
Standalone Uplay App working: If applicable, is the standalone Uplay app on your console working? Completely outside the game...
A. Yes it is.
Multiplayer mode NAT circle mode: Which color is the NAT circle at the top of MP mode main menu?
A. Green NAT
Uplay.com login works: Can you login on the Uplay website?
A. Yes.
ACI: Are you an ACInitiates member (separate website)?
A. Yes but it cannot see that I have AC4 Black Flag on either the XBOX 360 or XBOX One. It shows that I have AC3, ACR and ACB but not AC Black flag!
(This is another issue I wanted to bring up.
Zero day issue: For you, did it work in the past, or you have this issue since you have the game?
A. Since I've had it.
Gamertag: PSN or XBL
A. XBL = TH3 F4T C0BRA
Uplay account: Uplay username.
A. UPLAY = TH3F4TC0BRA
Alternate working Gamertag: If you can make it work with another account or you brother is fine with his account?
A. Others on my system don't have a uplay account.
Alternate working Uplay account: If you can make it work with another account or you brother is fine with his account?
A. Others on my system don't have a uplay account.
Ticket #: What is you ticket number with Support if you have one?
A. 00939678
Comments/Additionnal information: General description or the issue as understood based on what you did/tried. For example, steps to reproduce or description of errors when you click on "Uplay" buttons or "additionnal content" on the main menu. Always specify if you're talking about SP or MP, what you say please be specific. Did you found a workaround?
Group of issues. XBOX One
1. Multiplayer
A. Frequent disconnects during the middle of matches making you lose over 100 abstergo score.
B. Crash to home screen. This only happens on AC4 Black Flag Multiplayer. NO OTHER GAMES AND NOT SINGLE PLAYER!!!!
Also makes you lose over 100 abstergo score.
2. Single Player
A. Cannot log in to uplay from main screen.
B. Cannot view additional content from main screen.
C. Cannot log in to naval missions from within the game. (Inside the Jackdaw)
D. Cannot use AC4 Black Flag Android app.
Comments ^ There is a way to glitch fix all of the above issues for one game session!
Explanation:
1. The game has to be completely quit out.
2. Chose an account on XBOX One of a person that has not played AC4 Black Flag. Example: OTHER GAMER (Never played AC4)
3. Skip uplay registration.
4. You will now be on the main screen that allows the multiplayer or single player option.
Also you can choose to log in to uplay or view additional content. THIS ALL WORKS!!!
5. Go to XBOX home screen and switch account to someone who has the game and is having problems.
Example Me: TH3 F4T C0BRA (I already have played AC4)
6. Click on the windowed game AC4
7. It will ask you if you want to continue OTHER GAMER's game Answer = No
8. It will ask you to restart game Answer = Yes
9. Game restarts. Skip uplay registration.
10. TH3 F4T C0BRA can now log in to Uplay, view additional content, log in to naval missions and use the AC4 android app!!!!!!!!! Hooray!!!
11. F'ING FRUSTRATED AS ALL HELL!!!!!! When I restart the game for TH3 F4T C0BRA nothing works again and I have to go through the process above to get everything to work again!!!!!
Unlinking and relinking my account to UPLAY did nothing!!!
Did we forget something:
Doesn't look like it. Sorry if there's to much info.
Junior Member
Platform: PS4
Mode: Both SP and MP
Frequency: Constant, from day 1 have never been able to connect to ubisoft servers
Last attempt: January 12
Friends: 1
Followers: Very few
Tried with alternate account: Nope
Next-Gen Migrated XBL-PSN:Yes, previously had played uplay games on my PS3
Multiplayer mode NAT circle mode: Which color is the NAT circle at the top of MP mode main menu?
Uplay.com login works: Yes
Zero day issue:Always broken
Gamertag: PSN: AssaultMonkey150
Uplay account:I was AssaultMonkey and then in an attempt to log in again, I think I created a new account AssaultMonkey1 that is linked to my PSN and of course, DELETED all of my uplay points and progress, great....
Comments/Additionnal information: PATCH OUT THE ANNOYING POP UP MESSAGE IN SINGLE PLAYER. EVERY 30 SECONDS IS ANNOYING!
Junior Member
Not sure if this will help but i thought i better let u know that when i first started playing black flag it never asked me for my uplay passport or to verify it in any way, i just presumed it was using my old passport from previous games now it has all become free to use. Now this could be part of the problem because i have read that other people WERE prompted to verify their old passport when first starting the game. So this could be the reason why the game is not properly recognizing uplay for me, not sure but i thought it might be worth mentioning! Also, as i mentioned in my previous post i have tried logging in with a different uplay account and that did not work but i forgot to mention that i have also tried un-linking then re-linking my xbl profile which also did not work. So......is there anyway i can completely remove my uplay passport from my xbox one or from black flag so i can force the game into prompting me for a new one when i load it up again?? If so i am willing to give this a shot because i have tried absolutely everything else now and as a completionist this is driving me nuts!! Cheers!
Member
I'd just like to add that there is a solution here that may help those of us who are below the 99+ friends threshold.
I have had it confirmed that this also works for the Xbox 360 but i have no idea if there is an issue with the amount of friends you have, like there is for PSN, that will still cause problems afterwards.
http://forums.ubi.com/showthread.php...ug-fix-for-PS4
Junior Member
Ahh the update finally worked for me. HOWEVER: one piece is still missing. My game is linked to my uPlay account, yet my AC Legacy won't update; i.e. I can't run around in Altair or ezio's robes, or have the Independent costume for the Rebel online. Kinda depressing cause Altair's robes and the Independent costumes were my fave
Junior Member
Platform: PC
Mode: SP and MP
Frequency: constant
Started: Since purchase
Last attempt: 12/01/14 18:30
Friends: 1
Followers: N/A
Tried with alternate account: No
Alternate account worked: N/A
Next-Gen Migrated XBL-PSN: N/A
Next-Gen converted copy: N/A
Works on old Gen: N/A
Standalone Uplay App working: Yes
Multiplayer mode NAT circle mode: Not accessible on AC4, green on AC3
Uplay.com login works: Yes
ACI: No
Zero day issue: Since purchase
Gamertag: N/A
Uplay account: thefailmonster
Alternate working Gamertag: N/A
Alternate working Uplay account: "If you can make it work with another account or you brother is fine with his account?" I can't make any sense out of that
Ticket #: Don't have one yet
Comments/Additionnal information: Bought on steam, tried forwarding uplay and AC4 ports but no change.
Junior Member
Just a heads up guys i just tried TH3 F4T C0BRA's glitch fix mentioned in his post above and it worked for me. In my single player my wi-fi signal in the bottom left hand corner of the screen is now white !! So for me being logged into my uplay account is what is causing all my problems, basically using the glitch to bypass me signing into uplay is now allowing me to connect to the ubisoft servers!! All i can say to you guys at ubisoft is have a good look at TH3 F4T C0BRA's glitch fix method because you should be able to work out what is going wrong from what he is saying! THIS METHOD WORKS!!
Junior Member
Platform: Xbox One
Mode: Ubisoft servers Unavailable Single Player
Frequency: Constant
Started: About a week ago is when I noticed but I had only played multiplayer before then so It could have been longer.
Last attempt: Just now and still affected
Friends: 94, But it was at exactly 100 when I first noticed the problem. Never been over 100
Followers: 101 at the moment but it was around 125 when it first started and it has been as low as 99.
Tried with alternate account: Yes
Alternate account worked: Yes
Next-Gen Migrated XBL-PSN: Yes previously on 360
Next-Gen converted copy: I did have it on xbox 360 but only played the Multiplayer disc
Works on old Gen:No longer have last gen
Standalone Uplay App working: Yes
Multiplayer mode NAT circle mode: Green
Uplay.com login works: Yes
ACI: Yes. I signed up after the issue arose though.
Zero day issue: Never worked as far as I am aware
Gamertag: Bond OO7
Uplay account: Cla55yfied
Alternate working Gamertag: MGS Grayfox MGS
Alternate working Uplay account: Unsure what it is
Ticket #: Don't have one
Comments/Additionnal information:When the game launches it takes a few minutes to say connecting to servers but never gives an error until I actually attempt to access something on the main menu such as Uplay or Additional Content.
The above glitch worked for me using my another working account. I used an account that had uplay though so I never got the registration notice but it still worked switching profiles within the game as above
Junior Member
Platform: X1
Mode: MP, recently was able to get out of limited mode but cannot connect to any games
Frequency:Constant
Started: Tuesday the 7th of Jan
Last attempt: 5 seconds ago...
Friends: 2
Followers: 3
Tried with alternate account: N/A
Alternate account worked: N/A
Next-Gen Migrated XBL-PSN: No
Next-Gen converted copy: No
Works on old Gen: N/A
Standalone Uplay App working:N/A
Multiplayer mode NAT circle mode: Was green when issue started and after limited mode went away, but I still could not get into any games. It has since turned orange (Moderate)
Uplay.com login works: Yes
ACI: Are you an ACInitiates member (separate website)?
Zero day issue: Game worked for weeks, I had reached prestige 1
Gamertag: Pinballwiz315
Uplay account: ponyytail
Alternate working Gamertag: N/A
Alternate working Uplay account: N/A
Ticket #: N/A
Comments/Additionnal information: Fix your god awful servers! Issues like these have always been present with you guys, get your **** together or your going to lose your whole fan base
Did we forget something: How about some compensation for your terrible customer service and lack of concern for your fans
Junior Member
Platform: PS4
Mode: Limited for only SP
Frequency: IConsistant
Started: Noticed yesterday but I was off the game for a few days
Last attempt: Just now
Friends: UPlay friends: less than 10. PSN: Less than 20
Followers: 0 (whats a follower?)
Tried with alternate account: Did you try to access the Online features that doesn't work through another XBL or PSN account? Tried with new PSN account.
Alternate account worked: no
Next-Gen Migrated XBL-PSN: If platform is X1 or PS4, was your account previously used on a previous generation console like X360, PS3?no
Next-Gen converted copy: Was your copy of AC4 ported over from old-gen to next-gen? You initially got the game for PS3-X360? no
Works on old Gen: If you have the game for both old-gen and next-gen, is it working on your X360-PS3 but not on your X1-PS4, with the same account?
Standalone Uplay App working: If applicable, is the standalone Uplay app on your console working? Completely outside the game...Yes Standalone app works to play Fleet outside of game
Multiplayer mode NAT circle mode: Which color is the NAT circle at the top of MP mode main menu? Green
Uplay.com login works: Can you login on the Uplay website? Login works
ACI: Are you an ACInitiates member (separate website)? Have not tried this.
Zero day issue: For you, did it work in the past, or you have this issue since you have the game? This did work in the past.
Gamertag: PSN or XBL Marcybob
Uplay account: Uplay username. Marcybob
Alternate working Gamertag: If you can make it work with another account or you brother is fine with his account?
Alternate working Uplay account: If you can make it work with another account or you brother is fine with his account?
Ticket #: What is you ticket number with Support if you have one? 00999461 - New ticket - 1026005.
(Might add more here in future)
Comments/Additionnal information: General description or the issue as understood based on what you did/tried.
I noted it takes a long time to log into UPlay at the beginning to check for my addons like my Passport. It does appear to log in, gather the information stating ti found my passport and then it loads ths main screen. At this point the UPlay panel reads Launch, not Log in. When I click it to launch it tries to Log in and fails.
