AC4 Xbox One Black Island DLC not working | Forums

[ShaggyB]

So I redeemed the code and installed the dlc, however the Black Island is not marked on my map. I see no BI on the map. I know where the island is suppose to be via the guide book and attempted to just sail there on my on, but I was met with a de-synchronization warning. I have passed the Sequence 3 requirement and am just over halfway through the game.

What is the deal? Is there someone you need to talk to first?

[ShaggyB]

As a side note, I also have none of the Kenway Legacy content that supposedly is unlocked with this download as well. I can get to the Florida coordinates but I find no gold chest to loot.

[TheDarkArchon]

I'm having the same problem with my DLC for the PC... think we were maybe given the wrong code or something. (or well I was only given 1 code for the game itself. there wasn't anything else in my case, booklet, on the CD or anything) :\

[Mr_Shade]

Hi,

details on where to find the mission is here:

https://support.ubi.com/en-US/FAQ.as...0000000ebfgCAA


If you have redeemed the code, you should have had a pop up notice saying it was unlocked.

If you still can't find the mission island - please contact support - have your code ready, since they may need to verify it.

www.support.ubi.com

[Mr_Shade]

I'm having the same problem with my DLC for the PC... think we were maybe given the wrong code or something. (or well I was only given 1 code for the game itself. there wasn't anything else in my case, booklet, on the CD or anything) :\

Hi,

You should have a separate code for DLC unlock - Gamestop should have given you the pre-order code for the black Island [or other participating retailer]

[TheDarkArchon]

Sadly Mr Shade I was only given 1 code... there's a piece of paper (like a mini manual booklet) inside the game case. It has 1 code, I used that to activate the game. There are no other codes on that booklet. I even looked inside the CD folders (on the CDs themselves) still no luck :| (already submitted a ticket about this issue) Thought I gave the Order # (well gamestop order #) So should I be contacting GameStop about this issue then?

[ShaggyB]

Hi,

details on where to find the mission is here:

https://support.ubi.com/en-US/FAQ.as...0000000ebfgCAA


If you have redeemed the code, you should have had a pop up notice saying it was unlocked.

If you still can't find the mission island - please contact support - have your code ready, since they may need to verify it.

www.support.ubi.com

Ive opened a support ticket before posting this thread, no contact back as of yet. The first link does not help due to the island not being marked on the map and it being inaccessible by simply sailing there. I havent received the pop up notice either, so my guess is the game is not seeing the dlc that's installed.

[ShaggyB]

Sadly Mr Shade I was only given 1 code... there's a piece of paper (like a mini manual booklet) inside the game case. It has 1 code, I used that to activate the game. There are no other codes on that booklet. I even looked inside the CD folders (on the CDs themselves) still no luck :| (already submitted a ticket about this issue) Thought I gave the Order # (well gamestop order #) So should I be contacting GameStop about this issue then?

My copy had two codes in it. One for the game to play multiplayer and what not (passport). The other code was for the black island download. Mr_Shade is right in that its a separate code, but with the release on consoles it is a code in the specially marked cases.

[TheDarkArchon]

My copy had two codes in it. One for the game to play multiplayer and what not (passport). The other code was for the black island download. Mr_Shade is right in that its a separate code, but with the release on consoles it is a code in the specially marked cases.

Then this definitely looks like a Game Stop issue... okay I'll contact their support and find out what the hell... >.> Thanks for the reply guys

[ShaggyB]

Has anyone else seen the issue of not having the island marked on your map after installing the pack? If so how was it fixed for you? Still waiting on ubisoft support to get to my ticket. Just wondering what the fix was, as ive seen the issue reported elsewhere.