1. #1
    Ubi-MoshiMoshi's Avatar Community Representative
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    LOOK HERE FIRST! Important links, workarounds, specs, fact sheets and patch notes

    Please use the Technical Support Self Help forum for technical issues http://forums.ubi.com/forumdisplay.p...port-Self-Help

    This is so technical issues do not get buried in the discussion threads and it also makes it much easier for the Technical Support/ Development team to read.

    Please also ensure you are reporting issues to Technical Support. To do this please fill in the form here https://support.ubi.com/en-gb/AskQuestion.aspx

    Also, please use search to check if anyone else has a solution/workaround to your issue and keep an eye on this post for useful linkshttp://forums.ubi.com/showthread.php...nd-patch-notes


    How to redeem and find exclusive content: http://forums.ubi.com/showthread.php...ve-Content-ULC

    OFFICIAL PC (Minimum and Recommended) SPECS: http://forums.ubi.com/showthread.php...mmended)-SPECS

    Possible Issue with PS3 ULC Codes [Europe Only]: http://forums.ubi.com/showthread.php...es-Europe-Only

    Official PC Workarounds: http://forums.ubi.com/showthread.php...PC-Workarounds

    Features, Weapons and Fact Sheet: http://forums.ubi.com/showthread.php...and-Fact-Sheet

    Blacklist Checklist: http://forums.ubi.com/showthread.php...list-Checklist

    Spiderbot unlocks: https://support.ubi.com/en-gb/FAQ.as...0000000eZfbCAE

    Multiplayer connection issues: https://support.ubi.com/en-gb/FAQ.as...0000000eZ4PCAU

    CD Key or Activation Code is not valid problem: https://support.ubi.com/en-gb/FAQ.as...0000000eZZcCAM

    Crashing at launch for PC users: https://support.ubi.com/en-gb/FAQ.as...0000000eZZICA2

    Exclusive Content / ULC for Splinter Cell Blacklist: https://support.ubi.com/en-gb/FAQ.as...0000000eZ7JCAU

    PC Splinter Cell Blacklist users PLEASE READ!: https://support.ubi.com/en-gb/FAQ.as...0000000eZ5DCAU

    Patches

    PC version- Auto Patch Installer Issue: http://forums.ubi.com/showthread.php...nstaller-Issue

    Xbox 360 patch notes: http://forums.ubi.com/showthread.php...60-patch-notes

    PC patch notes #2- http://forums.ubi.com/showthread.php...-Patch-Notes-2

    WiiU Patch notes #2- http://forums.ubi.com/showthread.php...03#post9274403

    Patch notes #3- http://forums.ubi.com/showthread.php...-U-coming-soon)
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  2. #2
    Please feel free to post workarounds. Please do not post feedback, bugs, or technical issues in this thread, please report them to Support.

    Thank you.
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  3. #3
    Installed on UPlay after getting the run-around to get my game code from NVIDIA, installed UPlay (oh god, why), downloaded game (took all day), tried to play, had to download first patch (took ages), had to then install first patch (took forever), then had to download second patch (took about as long), then had to install second patch (took forever again), then had to download third patch (took FOREVER), then had to install third patch (took EVEN LONGER).

    Game doesn't work, freezes on intro scene. Tried workarounds, didn't work. Uninstalled game, repeat above. Doesn't work.

    Had this game for a little over half a month and I've yet to get past the first 2 seconds of the game.

    Thanks Ubisoft for this useless piece of garbage. I thought maybe this was a temporary problem but it's been months and you guys haven't fixed this. Get your **** together.
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  4. #4
    Ubi-MoshiMoshi's Avatar Community Representative
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    Hi and welcome to the forums, please open a ticket with Technical Support https://support.ubi.com/
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  5. #5

    Pain in the nuts

    Originally Posted by tektitite Go to original post
    Installed on UPlay after getting the run-around to get my game code from NVIDIA, installed UPlay (oh god, why), downloaded game (took all day), tried to play, had to download first patch (took ages), had to then install first patch (took forever), then had to download second patch (took about as long), then had to install second patch (took forever again), then had to download third patch (took FOREVER), then had to install third patch (took EVEN LONGER).

    Game doesn't work, freezes on intro scene. Tried workarounds, didn't work. Uninstalled game, repeat above. Doesn't work.

    Had this game for a little over half a month and I've yet to get past the first 2 seconds of the game.

    Thanks Ubisoft for this useless piece of garbage. I thought maybe this was a temporary problem but it's been months and you guys haven't fixed this. Get your **** together.
    Wish I read the forms before buying, so bloody annoying, what happened the days when you bought a game, installed it, and played it. All this extra layer of logging in is screwing up gameplay.
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  6. #6
    I have trouble whit Spider-Bot login Ut shows me UNKNOWN USERNAME OR PASSWORD, but i write all correct.
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  7. #7
    Strict666's Avatar Member
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    Can't use any of the links in here...tells me "Strict666, you do not have permission to access this page".
    So that's great...thought I could use this page to find a way to fix the stupid controls in the game. (why can't I change any keys without them ending up changed to "mouse button 1" !?)
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  8. #8

    I'm Curious

    I'm curious! What happens if I click on the "Restart Story" button under the "Settings" menu? Does it take away all of my cash, upgrades, multiplier and start me out from the beginning like a caveman discovering fire?
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  9. #9
    Originally Posted by Ubi-MoshiMoshi Go to original post
    [COLOR=#000000]
    Official PC Workarounds: http://forums.ubi.com/showthread.php...PC-Workarounds
    Does anyone still have the workarounds that are supposed to be linked in the initial post? I have tried all the workarounds that I have found sprinkled around the web (videosettings.ini, blacklist.ini, compatibility mode). I have tried turning the video down from 144fps to 120fps (still Ultra / 1440p). This is with Windows 2004 on Ryzen 3900x / Radeon 7.

    Between the online functionality and frequent crashing, it feels like this game has been abandoned. A real shame as it's considerably better than most of what I have seen released recently.
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