1. #11
    same here. Win8 x64, intel i5, AMD HD7950 Crossfire(Disabled), Catalyst 13.8 beta 2(Frame pacing Disabled). Also I'm having the game in Uplay, not Steam
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  2. #12
    I found a solution for this. I posted it on the steam forum so I will post it here as well:

    I figured out it is a Uplay error. I tested a lot of stuff and after eliminating drivers issues, visual c++ issues, directX issues it could only be one thing: network related.


    So I fixed it like this. (This normally will FIX the demo and the retail game)


    1. Open UPlay
    2. Log into UPlay
    3. Choose 'Go Offline'
    4. Disable your Wifi or Ethernet Card (right click the network icon next to you clock, choose 'open network and sharing center', 'change adapter settings', right click your card and choose 'disable'. If you have a laptop you can just press the physical button to disable your WiFi.
    5. Start Rayman Legends. It will now work and won't crash anymore. However you cannot play online. You will unlock Uplay achievements and rewards however. They will be synced when you go online again.


    After playing the game, make sure you enable your wifi or network card again and go online with UPlay again to sync your achievements.


    I hope a patch is in the works for this. I don't know why I get this problem. I got this problem on all my hardware configurations at home so I guess it must be ISP related (maybe a proxy).


    I hope this will fix the problem for most of you.
    Good luck!
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  3. #13
    Mr_Shade's Avatar Senior Community Manager
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    Hi Guys,

    I'm sorry to see you are having so much trouble starting the game.

    Please make sure you are contacting support - and - supplying your DXdiag to them - this will help them find the problem and then they can pass it to the team for fixing.

    It's vital you contact support and not just post here, since they may need 1 to 1 information from you, so please contact them asap!


    www.support.ubi.com
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  4. #14
    I already posted a ticket a few days ago for the demo. But not with the solution. Didn't hear anything back and it was days ago!
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  5. #15
    Mr_Shade's Avatar Senior Community Manager
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    Originally Posted by Licenturion Go to original post
    I already posted a ticket a few days ago for the demo. But not with the solution. Didn't hear anything back and it was days ago!
    Hi,

    You should have gotten a automated replay?


    They may not be able to issue a fix instantly - it may require the team to investigate why your setup has the problem, so please bear with them.
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  6. #16
    Well I did some testing (I am a IT guy myself) and personally I don't think this is a rayman problem but a Uplay problem. Must have something to do with proxy, dns settings of some ISP's.

    Thank god for UPlay offline mode . Otherwise I would have missed out on this gem.
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  7. #17
    Thanx for your solution, Licenturion. Going offline in uplay seems to work for me
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  8. #18
    Mr_Shade's Avatar Senior Community Manager
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    Thanks for the update guys, I will alert the team - but please do take a few minutes to also contact support [if you have not already] and make them aware of how you fixed it!


    This will help back up my report as well!
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  9. #19
    Just for your information: there is a whole legion of steam users with the same problem: http://steamcommunity.com/app/242550...7564014100285/

    Also posted my solution there and it works for most of them. But it would be nice to have a fix issued in the near future so we can play online

    Thanks for following this up Mr_Shade
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  10. #20
    Mr_Shade's Avatar Senior Community Manager
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    Thanks I have forwarded the thread onto support.
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