1. #1

    keeps crashing

    so this has happened twice, i was playing splinter cell blacklist and just as i am about to win it freezes then crashes. with most of my ubisoft games they freeze and with some they crash, this only happens on pc though it has never happened on my ps4. my specs are an Intel core 15-9600kf cpu @ 3.70ghz and a NVIDIA GeForce RTX 2070. i am getting really annoyed at my games crashing and i need help.

    also your older games run perfectly fine.
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  2. #2
    Ubi-Keo's Avatar Ubisoft Support Staff
    Join Date
    Jul 2017
    Sorry for the late response and to hear that you are experiencing this issue.

    Can you please try these PC troubleshooting steps if you haven't already done so.

    If the issue persists, could you please submit a support ticket and attach your system files (dxdiag and msinfo) and our Customer Support team will investigate this further for you.
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  3. #3
    en el dxdiag puedes ver toda la info de tu pc
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  4. #4
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Hi GervyGaming,

    Unfortunately we're only able to assist in English through the forums here.

    If you can provide a translation of this message we can take a look into that for you, or alternatively you may receive assistance from another player or speak with our language specific support through the site here
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