1. #1

    Installation Error! Prince of Persia The forgotten sands

    Please Help me!
    When i run the setup and select the language then following error appears :
    "

    An error -5005 : 0x8007000d has occured while running the setup
    Please make sure you have finished any previous setups and closed other applications
    If error still occurs , contact your vendor:Ubisoft(http://www.ubi.com)

    Details:
    Error Code: -5005 : 0x8007000d
    Error Information:
    >Kernel\KernelMedia.cpp (95)
    >SetupNew\setup.cpp (811)
    PAPP:Prince of Persia The Forgotten Sands(tm)
    PVENDOR:Ubisoft (http://www.ubi.com)
    PGUID:EAEAAF8C-8E86-4CAC-AC08-1A33EDCA34AC
    $16.0.0.400
    @Windows 7 / Server 2008 R2 Service Pack 0 (9200)
    IE Version: 9.10.9200.16599 "


    I havent running any previous applications and setups. All other aplplications are closed. Only this setup is running.
    Machine Config: Core i5, 4GB RAM , 1GB Radeon Graphics , WIN 8.

    Thank you !
    Awaiting a soon reply
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  2. #2
    Ubi-MoshiMoshi's Avatar Community Representative
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    Hi and welcome to the forums, please open a ticket with Technical Support so they can troubleshoot this with you, the link is in my signature.
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  3. #3
    Pguid:eaeaaf8c-8e86-4cac-ac08-1a33edca34ac
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  4. #4
    Hi, I have similar problem, when installing I got crc errors saying that my installation files are corupted. I already verified those files 4 times and it's says that files are good but problem still persists. Is there any fix for this?
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  5. #5

    Error requiring previous install fixed

    I had the same problem but here is a solution -
    Install Directx end user from microsoft website and then run the setup. It will work for sure.
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