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  1. #11
    Originally Posted by EvilPixieGrrr Go to original post
    I answered your question -- please contact Support about the issue so they can work on the issue.
    And you know just as well as we do that NONE OF THIS GENERIC COPY&PASTE REPONSES HELP.

    By now (assuming for a second what you say was actually true), Support either is on group vacation since 6 months or they are all dead. Either way, they (if they actually exist and work) haven't got ANYTHING done yet - because by now they must have in the vicinity of 50000 similar problem reports piling up unprocessed.

    If there is any other reasonable explanation for the epic support failure (second to none I'm aware of), I'd sure would like to hear that one explained.
    If I hadn't already PM conversation with you, I would be forced to assume EvilPixieGrrr was actually a Forum Bot giving scripted responses.

    I think people would actually be happier if UbiSoft just plain admitted that they have abandoned the game and will not give any further support for it. At least that would show some honesty we're lacking around here so badly
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  2. #12
    It's not a copy and paste response, we have to refer you to Support. Forum Managers aren't techs and thus, can't really help out with this issue.

    It's entirely up to you whether or not you contact Support -- it's your decision -- but forum staff doesn't act as a substitution for them. We report issues to the team, but for a direct solution of the problem, support is necessary.

    Also, it's time I reminded you that respect and civility are rules of this forum, if you need to review forum rules if you feel you need a refresher.
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  3. #13
    Well, I was under the impression (since you work here so to say) you had a hotline to the Level 1 support (Devs/Project Managers) that are needed to solve the issues.

    Although I'm terribly disappointed at what I see, I don't mean to point that to you personally (I seriously wouldn't want to change jobs with you, you get all the heat from the frustrated players although you are not at fault). At times, it seems we're all helpless.

    You won't see me posting here anymore, as it just doesn't help.
    I also agree on the netiquette / civility part, no point in venting frustration if it changes nothing, I don't mean to upset. If I have done, I do apologize.

    Just know that despite 25 years of gaming I have never seen such intense issues with such a potentially great game.
    I just don't understand why there is no progress on the existing issues which are so clear and widespread (I guess that's were most of the frustration comes from).

    I have time over the weekend, and I'll actually compile a compressed list for that support hotline. I'm not expecting anything, but I'm taking a shot at it, it's my last-ditch attempt to try to help saving the game from dying a death it doesn't deserve.
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  4. #14
    First off, I'm very sorry about your disappointment and issues with the game. I'm a gamer an I understand completely.

    Second, thank you for your apology, it's very much appreciated.

    The best I can do is see if I can get someone from support to stop by here and see if he can help you right now. Other than that, my hands are pretty tied.

    Give me some time to see what I can do, cool?
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  5. #15
    UbiVolfbane's Avatar Community Manager
    Join Date
    Oct 2012
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    If any of you are receiving issues or errors while attempting to access any multilayer game. Please make sure all required ports are open, there are no firewalls or antivirus programs interfering with the connection, no ports are being blocked via ISP. Please visit the following link regarding the ports for Far Cry 3; ubisoft.custhelp.com/app/answers/detail/a_id/17580/


    If you have not done so already, please submit a ticket to Support with your dxdiag and msinfo to allow them to investigate the issue further. If you are already working with a Support team within your region, please continue to work with them as they troubleshoot or escalate the information. Continue to update them with any requested or suggested information. You will be able to locate the link to the main Support site in my signature below. Alternative, You may locate the International and Phone Support information here; http://www.ubi.com/US/Support/InternationalSupport.aspx
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  6. #16
    Originally Posted by Volfbane Go to original post
    If any of you are receiving issues or errors while attempting to access any multilayer game. Please make sure all required ports are open, there are no firewalls or antivirus programs interfering with the connection, no ports are being blocked via ISP. Please visit the following link regarding the ports for Far Cry 3; ubisoft.custhelp.com/app/answers/detail/a_id/17580/


    If you have not done so already, please submit a ticket to Support with your dxdiag and msinfo to allow them to investigate the issue further. If you are already working with a Support team within your region, please continue to work with them as they troubleshoot or escalate the information. Continue to update them with any requested or suggested information. You will be able to locate the link to the main Support site in my signature below. Alternative, You may locate the International and Phone Support information here; http://www.ubi.com/US/Support/InternationalSupport.aspx
    Note that ALL Players worldwide have this problem since months, it's not single client specifc, it's a fleet problem. Thus the ISP issue is out of the question, it's the game & servers not the clients.
    To be sure, I long tested playing the game will Firewall disabled, to no effect.

    As promised, I will contact support. Since the issues are worldwide, my dxdiag or msinfo details are irrelevant and not the issue.

    I'll keep everyone updated on the results and progress.
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  7. #17
    FalconFly : Don't get so heated up over this. Face it they would of fixed this along time ago if they cared enough. No matter what we say or do here they will continue to refer to support.
    My question is why isn't support reading this forum? It has been months of this and while its nice to have the continous echos from the US Forum Manager to our continuous complaining about one problem it is getting to be old news and with apparently no fix in sight.
    Speaking of complaints I have a new one that is very curious and I will post it now in a different thread.
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  8. #18
    I was wondering the same but anyway, I promised to help out (while I agree their organization has a missing link, resuting in the current condition - but I'm doing this for the Game and the Players only).

    The support ticket is open and I'm awaiting the initial response.
    Since this is Level 3 (base) support, I have always wondered if they are actually able to provide what is needed - normally, that's not their job nor expertise, these folks run standardized checklists to single out issues in individual Computer configs.
    If they can run or pass through the required level 1 support, I'll see within the next days I hope.

    PS.
    UPlay servers are in serious trouble again, Software is updating itself at some 0.5 - 10k/sec with hughe initial lag o.0
    That gives me a few minutes to do other stuff and get a coffee.
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  9. #19
    Quick Update :

    After opening a Ticket (# 00608859) on 30/06/2013, I have not received any non-automated / useful reponse from support.

    So far, things certainly don't look good on the support side. I've sent an additional query for response, that's all I can do for now.
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  10. #20
    Filthy_Few's Avatar Member
    Join Date
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    Langley BC
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    Every time I have put in a SUPPORT ticket I get the GENERIC response.......................to make matters even worse, at the end of the generic response they ask Did this help! I clicked no and it sends other links to click on that are just as unhelpful yet at the bottom is "Did this help?" I give up on support tickets..............they do not help!
    I know I am being negative, but it is the truth!
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