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  1. #11
    No option for me to start over, because game still can't see dlc.
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  2. #12

    What the F-ubasoft

    Common Ubisoft, please fix this, Really release a language patch after how many years this game be out? How bout you spend some time fixing the code so my gaming rig with an RX 480 8GB doesn't struggle with this 6 year old game at 25fps average, Boston in the teen fps range at times. Even so, I would like to finish the game please, its the only one where I get to joyfully stab me some filthy redcoats.
     1 people found this helpful
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  3. #13
    Same problem game not see DLCs please fix it
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  4. #14
    OMG! Please fix this, i spent so many many hours and almost 60% in the game. For someone who does all side quest before main ones, that's a lot of hours!!!
    Any updates on this???
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  5. #15
    You need to create a ticket guys. I'm just hoping they fix it coz i will feel/believe that UBISOFT Support really sucks.
    For now, It's the WAITING GAME!





    Danny T (9/16/2017, 11:12:00 AM): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
    Me (9/16/2017, 11:12:07 AM): Load failed. A required downloadable content is missing
    Danny T (9/16/2017, 11:12:15 AM): Hello how are you?
    Me (9/16/2017, 11:12:36 AM): To be honest, no good.
    Me (9/16/2017, 11:12:55 AM): Is there any know ongoing issue
    Me (9/16/2017, 11:13:00 AM): for AC3
    Danny T (9/16/2017, 11:13:03 AM): Sorry to hear that could i have a moment to look into the issue?
    Me (9/16/2017, 11:13:08 AM): ok
    Danny T (9/16/2017, 11:15:02 AM): Thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you.
    We are currently gathering info to send to the development team working to resolve this issue since the update.
    Can you please submit a copy of your save game as well as update us with the version of the game you are playing

    The Save game can be located in one of the two following locations:

    C:\Users\Username\Documents\Assassin's Creed III\SAVES
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\[Account ID]\54
    *note [Account ID] will be replaced with an alphanumeric string representative of your userID

    Please zip a copy of your saves and submit via your support ticket
    Me (9/16/2017, 11:15:17 AM): Let me find it
    Me (9/16/2017, 11:18:41 AM): where do i send it?
    Danny T (9/16/2017, 11:18:59 AM): To attach the requested image to your support ticket:

    1. Click on https://support.ubi.com/en-US/Cases
    2. Enter your Ubisoft Account credentials, and click Login.
    3. Click on [Case.CaseNumber] to find your incident.
    4. You may type a response in the "Would you like to add more details?" section.
    5. Click "ADD COMMENT" to send the response.
    6. Click "Attach documents" and find the requested images / files and click Open.
    7. For attaching multiple files, click "+Add Files"
    8. Click "SUBMIT ATTACHMENTS" to complete the incident.
    Me (9/16/2017, 11:19:17 AM): ok...
    Me (9/16/2017, 11:19:38 AM): what is the solution SLA for this issue?
    Danny T (9/16/2017, 11:20:32 AM): After we have the saved files, i will forward this up for the dev team to look into the issue.
    Danny T (9/16/2017, 11:20:59 AM): When they find a way to resolve the issue they will post it in the forums.
    Me (9/16/2017, 11:21:30 AM): ok... what is the average turn around time then.*
    Danny T (9/16/2017, 11:21:51 AM): I dont have a time frame.
    Me (9/16/2017, 11:22:25 AM): I'm speechless.
    Danny T (9/16/2017, 11:23:59 AM): My apologies for any inconvenience.
    Me (9/16/2017, 11:24:59 AM): Let me just make sure the attachment was there before we end this chat.
    Me (9/16/2017, 11:26:01 AM): Ok it seems save file zip was already there in my ticket
    Me (9/16/2017, 11:26:30 AM): it all ends up to "Lets hope this gets fix soon"
    Me (9/16/2017, 11:27:22 AM): Last question
    Danny T (9/16/2017, 11:27:39 AM): What is your question?
    Me (9/16/2017, 11:28:45 AM): I know you dont have a time frame... but at least give a good answer or something to "hope" for
    Me (9/16/2017, 11:28:55 AM): Will this take like a month?
    Me (9/16/2017, 11:29:13 AM): not right... they are working on it...
    Danny T (9/16/2017, 11:29:38 AM): Im unable to give a time frame as we are not told how long it will take to fix the issues.
    Me (9/16/2017, 11:30:30 AM): I mean you paid for a product in full and when its broken you ask at least when they will fix it... then no answer or assurance
    Me (9/16/2017, 11:30:51 AM): So it could be take a year?
    Me (9/16/2017, 11:31:30 AM): No, im serious and probably sarcastic and a little mad... but common.
    Danny T (9/16/2017, 11:31:43 AM): As stated we are unable to provide a time frame as we are not told how long it will take. My apologies for any inconvenience.
    Me (9/16/2017, 11:32:06 AM): But they are working on it and its a know issue? Yes or no
    Me (9/16/2017, 11:32:14 AM): known*
    Danny T (9/16/2017, 11:32:40 AM): They are working on the issue. Thats why we had to get a copy of your saved files.
    Me (9/16/2017, 11:32:58 AM): ok.
    Danny T (9/16/2017, 11:33:29 AM): Is there anything else that we can assist you with?
    Me (9/16/2017, 11:34:37 AM): There is, but you can't so that's all... for now.
    Danny T (9/16/2017, 11:34:46 AM): Thank you for contacting Ubisoft Customer Support. Hope you have a great day.
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  6. #16

    Same problem here

    Same problem here. Have opened a ticket as requested.

    I did notice that Steam seemed to download a massive update for ACIII last night even through there's nothing on the steam update history explaining why. The computer hadn't been turned on since Monday before then.
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  7. #17
    So far every person I know that owns this game is having this same issue.
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  8. #18
    Have any of you found a solution or workaround for this issue while waiting for the actual fix from support? I don't want to start again with all the hours i burned in this games.
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  9. #19

    Good timing :/

    Have just decided to continue the game play after a very long time break from that franchise, and what I've got? the same surprise as all of you. See no point waiting for support, going to start the black flag.I'm far behind with the titles, so many new ones came out since.
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  10. #20

    I found a fix!!!!!!!!!!!!!

    https://steamcommunity.com/app/20848...15865225519623

    Read this steam post and download the file below

    https://drive.google.com/file/d/0B--...ew?usp=sharing

    Paste the file in the game folder and you will be up and running again. I just did this for my save game and I lost zero progress. I did nothing to figure this out I just got lucky and found the steam post. All credit goes to Finoderi!

    Sidenote good job Ubi for not being able to figure this out and fix it.....
     3 people found this helpful
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