1. #1

    Stolen truck editions

    Hallo people and Ubisoft,

    I was wondering since i and probably many more have ordered the JoD edition in europe will not get one or should i say the extras that were in the box.

    The truck they were on was stolen, so my question is: How is this going to be resolved for the people that pre ordered the JoD / CE editions.

    Do we get a normal edition for the price of the JoD edition or do we still get the JoD Edition with the extras like we pre ordered.

    Even if the police find the truck they probably will hold the content of the truck as evidence in the case against the thiefs IF they find it back.

    Would like to get some insight on this as to do i have to cancel my pre ordered or not.

    This is for the european version.

    Best regards,

    Worried customer
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  2. #2
    How do you know it was stolen lol?

    Anyways dont think ubisoft was resposible for the truck.
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  3. #3
    true pirates
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  4. #4
    Originally Posted by kill0wer Go to original post
    How do you know it was stolen lol?

    Anyways dont think ubisoft was resposible for the truck.
    There was a press release to the resellers about it. This is the link to the Dutch website that got a copy of the letter http://www.entertainmentbusiness.nl/...d-iii-gestolen.

    This is a quote from a member that got a email of the gameshop he preeordered the game at:

    Gisteren is de vrachtwagen met de gehele voorraad ACIII PC gestolen. Op dit moment wordt er hard gewerkt om voorraad te produceren en in de komende dagen aan u uit te leveren. De Join or Die edition zullen we helaas niet kunnen naleveren omdat we de content niet meer kunnen krijgen. De account managers zullen in overleg met u een alternatief bespreken. Omdat we nu nog geen zekerheid hebben over de leverdatum zullen we u hier van op de hoogte houden. We gaan er nu nog vanuit dat we de geplande releasedatum nog halen.



    Op dit moment is de Politie ingeschakeld en wordt er een aanklacht van diefstal ingediend. Tevens zal er actief naar de gestolen voorraad gezocht worden. Om de gestolen voorraad te isoleren, zullen we een afwijkende EAN code gebruiken voor de nieuwe voorraad en zal de inlay voorzien zijn van onzichtbare codes. De gestolen EAN codes kunt u vinden in het schema hieronder. Ik wil u vragen ons te informeren indien deze stock u wordt aangeboden of u iets heeft gehoord over deze gestolen stock. Ik wil u tevens waarschuwen om de stock met onderstaande EAN codes niet te kopen omdat op het moment deze in een winkel/magazijn wordt gevonden de Politie zal worden ingeschakeld. Alle Ubisoft filialen zullen in de komende uren hun klanten informeren met dezelfde boodschap. Onze helpdesk is al op de hoogte en zal, indien een klant belt, vragen naar een EAN code voordat de klant geholpen kan worden. Tevens kunnen we de kopers/spelers van de gestolen sku traceren dmv de online activation code.



    Wij hopen met deze stappen de markt te hebben beschermd en we hopen op een toch nog happy end met goede doorverkopen van de nieuwe sku.



    In de komende uren zullen we u informeren over de uitlevering van de vervangende sku.



    Excuses voor dit ongemak.

    ASSASSINS CREED 3 BEN PC
    3307215634431

    ASSASSINS CREED 3 SPECIAL EDITION BEN PC
    3307215642757

    ASSASSINS CREED 3 JOIN OR DIE EDITION FRA PC
    3307215637661

    ASSASSINS CREED 3 JOIN OR DIE EDITION GER PEGI PC
    3307215637227

    ASSASSINS CREED 3 JOIN OR DIE EDITION NL PC
    3307215637258

    You can find translations aswell but someone did it with google translate to english so they are not quite exact translated.
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  5. #5
    Originally Posted by Pleasefixmyacc Go to original post
    true pirates
    True pirates indeed
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  6. #6
    Originally Posted by darkscent30 Go to original post
    True pirates indeed

    True templars!

    But being serious.... this is really bad news. I hope everything will finish positive way and gamers who ordered these boxes will get them.
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  7. #7
    Mr_Shade's Avatar Senior Community Manager
    Join Date
    Nov 2009
    Location
    EMEA CRC
    Posts
    21,532
    Hi There,

    If for any reason you have any problem activating your Ubisoft PC game through the Uplay Client please contact support using the instructions here http://ubisoft-en.custhelp.com/app/a...ail/a_id/17015

    The following countries were affected - and only these:



    ASSASSINS CREED 3 BEN PC - Benelux Only
    3307215634431

    ASSASSINS CREED 3 SPECIAL EDITION BEN PC - Benelux Only
    3307215642757

    ASSASSINS CREED 3 JOIN OR DIE EDITION FRA PC – France Only
    3307215637661

    ASSASSINS CREED 3 JOIN OR DIE EDITION GER PEGI PC – Germany Only
    3307215637227

    ASSASSINS CREED 3 JOIN OR DIE EDITION NL PC – Netherlands Only
    3307215637258


    Retailers should have new stock, however as always - please double check!
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  8. #8
    Originally Posted by Mr_Shade Go to original post
    Hi There,

    If for any reason you have any problem activating your Ubisoft PC game through the Uplay Client please contact support using the instructions here http://ubisoft-en.custhelp.com/app/a...ail/a_id/17015

    The following countries were affected - and only these:



    ASSASSINS CREED 3 BEN PC - Benelux Only
    3307215634431

    ASSASSINS CREED 3 SPECIAL EDITION BEN PC - Benelux Only
    3307215642757

    ASSASSINS CREED 3 JOIN OR DIE EDITION FRA PC – France Only
    3307215637661

    ASSASSINS CREED 3 JOIN OR DIE EDITION GER PEGI PC – Germany Only
    3307215637227

    ASSASSINS CREED 3 JOIN OR DIE EDITION NL PC – Netherlands Only
    3307215637258


    Retailers should have new stock, however as always - please double check!

    Well i live in The Netherlands so does this mean we dont get the JoD that we pre ordered or did the gameshops get the new stock of the JoD edition? dont really understand your response could you tell us if this means these countries get new stock of these editions with the physical content that should come with them? or do they not receive new stock but something similar as those editions.

    Best regards
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  9. #9
    Originally Posted by spectatorx Go to original post
    True templars!

    But being serious.... this is really bad news. I hope everything will finish positive way and gamers who ordered these boxes will get them.
    hehe =)
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  10. #10
    Mr_Shade's Avatar Senior Community Manager
    Join Date
    Nov 2009
    Location
    EMEA CRC
    Posts
    21,532
    Originally Posted by darkscent30 Go to original post
    Well i live in The Netherlands so does this mean we dont get the JoD that we pre ordered or did the gameshops get the new stock of the JoD edition? dont really understand your response could you tell us if this means these countries get new stock of these editions with the physical content that should come with them? or do they not receive new stock but something similar as those editions.

    Best regards
    Retailers should have new stock of the editions - however best to double check yourself, since stores may differ.
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