NOTE: Anything that's in type of a different color (usually blue), is a link to another Internet site. Double-left-click on a link to go to its site.
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The following versions of Uru have been released for Windows 98SE/Me/2000/XP:
-- Uru: Ages Beyond Myst or Uru: ABM (CD)
-- To D'ni, first Expansion Pack (download only)
-- Myst Uru: The Path of the Shell or PotS, second Expansion Pack, also contains To D'ni (download or CD - CD *recommended*)
-- Myst Uru: Complete Chronicles or CC (two CD's containing original Uru: Ages Beyond Myst and To D'ni + PotS)

Uru DOES NOT support all varieties of video cards and chipsets!

If you don't know which video chipset you have, run Dxdiag and look under Device on the Display tab. See Uru: System Requirements and Posting Guidelines under 'To post a DxDiag report' for a how-to on running DxDiag.

-- The Ubisoft Solution Center's page, What are the Minimum Requirements for Uru? tells you which video cards are supported by Uru: ABM.

"Video Card: 32 MB Nvidia Geforce 1,2,3,4, or FX [or better - Ed.] - ATI Radeon 7000-9800 or better"

The bottom of the Uru: ABM box (US version) calls out these same cards as being supported.

-- Uru: ABM does NOT support Intel Extreme or Express graphics chipsets (either laptop or desktop).

-- The video chipsets found in laptops, even the mobile versions of the supported Nvidia and Radeon chipsets, have had problems running Uru.

-- The bottom of the US PotS box calls out the above ATI and NVIDIA video card families as being supported and adds Intel Extreme, and further states:

"(Laptop models of these cards not supported)"

The bottom of the US CC box says the same thing.

The European (French) PotS box says "LAPTOPS NOT SUPPORTED" in capital letters.

Be that as it may, most laptops with supported video chipsets will successfully run Uru and PotS. If that were not the case, we'd be seeing lots more unhappy posts in this Forum by laptop owners.
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For problems with Uru on a laptop:

1. Install CC or PotS if you have an Intel Extreme (not Express) chipset and can't run Uru: ABM. CC and PotS both support this chipset and add a very significant amount of new content to the game. See the NOTES, below.

2. Try the changes detailed under 'Video Settings', 'Closing Background Applications and Processes', and 'Increasing Virtual Memory Paging File Size' in Uru: Changing Game and System Settings With Win XP.

3. Install the latest video driver from your laptop's manufacturer.

4. Install the desktop video driver for your laptop's chipset from ATI or NVIDIA, as detailed in Uru: Installing Video Drivers With Win XP. If this driver doesn't help or causes additional problems, re-install the latest driver from your laptop's manufacturer.

5. Install the proper Omega driver for your video chipset. See Uru: Installing Video Drivers With Win XP.

6. Freezing problems:
-- a. If the freezes always happen in the same place in the game, it's probably a driver problem. Try steps 1, 2, or 3, above.
-- b. If the game doesn't always freeze or if the freezes don't always happen at the same place in the game, your laptop may be overheating. Because of the high demands Uru puts on any PC, more heat is generated than otherwise would be the case.
----- 1. When you play Uru, make certain that no cooling vents are blocked or partially blocked. In particular, don't play Uru with the machine actually on your lap, or on loose papers on your desk or table, or on a pillow or blankets, etc. Also, make certain that the case cooling fan will run at maximum speed, the cooling vents aren't obstructed by dust, and the inside of the case isn't infested with dust bunnies.
----- 2. Use a laptop cooler. For examples, see Newegg, Amazon, or NexTag.
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NOTES

1. The chipset designations for the two series of Intel Extreme integrated graphics are:
-- Intel Extreme Graphics = 845G, 845GE, 845GL, and 845GV
-- Intel Extreme Graphics 2 = 852GME, 855GM, 855GME, 865G, and 865GV

2. While CC and PotS do support Intel Extreme chipsets, they do NOT directly support 910GL and 915G/GV (or later) Express chipsets, aka "Intel Graphics Media Accelerator 900" or "Intel Express". The only member of the Myst family that officially supports 910GL and 915G/GV chipsets is Myst IV Revelation. (Myst V: End of Ages *may* support this chipset family.) See also the Intel Game Playability Lists for your chipset, and Intel Game Troubleshooting Information.

3. If you buy Myst Uru: Complete Chronicles, you get two CD's - the original Uru: ABM CD and the PotS CD (which includes To D'ni). If you already have Uru: ABM, buy PotS rather than CC unless you want a second Uru: ABM CD. CC may cost more than PotS.

4. The Uru: ABM CD is required to install PotS. ABM is installed first, then PotS is installed over ABM.

5. PotS contains the To D'ni Expansion Pack, so if you buy PotS, you don't need to download To D'ni.

6. Buy the boxed/CD version of PotS! You can download PotS, but the download version limits the number of times you can re-install the game to 5, whereas there's no limit with the boxed/CD version.

7. After you're done playing any version of Uru, always reboot before doing anything else with your computer. If you don't reboot, lockups, freezes, crashes, etc., can occur. Like right in the middle of that long word processing document you were almost ready to save....

8. If you like Uru, you'll love:
-- a. Myst IV Revelation. Revelation is on DVD's, not CD's, so you'll need a DVD drive to install and play the game.
-- b. Myst V: End of Ages. Depending on the edition, Myst V is either on a DVD or on CD's.
----- 1. The Standard Edition is on 3 CD's and will play on Windows machines only.
----- 2. The Limited Edition is on a DVD and will play on either Apple or Windows machines.

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If you're still not certain whether Uru supports your video chipset or have done all of the above and continue to have problems, post a description of the problems and a DxDiag report for your system in this Forum. See Uru: System Requirements and Posting Guidelines under 'To post a DxDiag report' for a how-to.