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Changing video and sound game settings can sometimes solve Uru problems, and doing so is relatively quick and easy. System setting changes like increasing virtual memory paging file size can also help.

The following topics and sections are specific to Win XP:
-- Video Settings, step 3 - Disable hardware graphics acceleration.
-- Closing Background Applications and Processes
-- Increasing Virtual Memory Paging File Size

The remaining topics and sections will work with any version of Windows supported by Uru.


Video settings

1. Turn down the settings on the Uru Setup menu's Graphics tab as follows. Note what the settings are initially, so that you can reset them as appropriate.
-- Screen Resolution, set to 800x600
-- Color Depth, set to Low (16 bit)
-- Overall Quality and Texture Quality levels, set to Low
-- Full Scene Anti-Aliasing and Anisotropic Filtering, disabled (both boxes unchecked)

Play Uru.
-- If Uru now plays correctly, go back and reset these items one at a time, exiting and restarting Uru between each reset. If you find a setting that causes the problems to reappear, leave it changed and try resetting the remaining items.
-- If problems continue, leave all of the settings changed and proceed to step 2.

2. Disable software graphics acceleration.
-- a. Start Dxdiag, then go to the Display tab.
-- b. Disable DirectDraw Acceleration, Direct3D Acceleration, and AGP Texture Acceleration, by clicking on the 'Disable' boxes.
-- c. Close Dxdiag.

Play Uru.
-- If Uru now plays correctly, go back and reset the items in steps 1 and 2. Reset step 2 first, then step 1. Reset one item at a time, exiting and restarting Uru between each reset. If you find a setting that causes problems to reappear, leave it changed and try resetting the remaining items.
-- If problems continue, reverse the setting changes you made in step 2, leave the settings changed as in step 1, and proceed to step 3.

3. Disable hardware graphics acceleration.
-- a. Click Start > Control Panel, then double-click Display.
-- b. Click the Settings tab, and then click Advanced.
-- c. Click the Troubleshoot tab, and make sure that the Hardware acceleration slider is all the way to the left (None).
-- d. Click on Apply if it isn't grayed out, then on OK twice.
-- e. Reboot.

Play Uru.
-- If Uru now plays correctly, go back and reverse the setting changes you made in step 1. Reverse one setting at a time, exiting and restarting Uru between each reversal. If you find a setting that causes problems to reappear, leave it changed and try reversing the remaining settings.
-- If disabling hardware graphics acceleration does NOT help, re-enable it and reverse the setting changes you made in step 1. You should now be back where you were before making any changes.

4. If you have a Radeon Graphics card, you may have AMD/ATI's SMARTGART installed:
-- a. Right-click on the Desktop, and click on Properties
-- b. Click on the Settings tab, then on Advanced.
-- c. In the new dialogue box, click on the SMARTGART tab.
-- d. Disable Fast Write.
-- e. Click on OK, and go back to the Desktop.
-- f. Reboot.

Play Uru. If disabling fast writes doesn't help, re-enable it in SMARTGART.

If you continue to have Uru video problems after doing the above, you probably need to change your video driver. See Uru: Installing Video Drivers With Win XP for details.


Sound Settings

1. On the Uru Setup menu's Audio tab:
-- a. Uncheck the 'Enable EAX effects' box
-- b. Uncheck the 'Hardware acceleration' box

Uncheck one box at a time, playing Uru in between. Try playing with both boxes unchecked.

2. Start Dxdiag.
-- a. Go to the first sound tab (Sound 1 if multiple tabs), which should be the tab for your sound chipset. Check the Device Name line.
-- b. Move the 'Hardware Sound Acceleration Level' slider to the left to the 'Basic acceleration' tick mark.
-- c. Play Uru.

If you continue to have sound-related problems (including crashes and lockups) with Uru after doing the above, you probably need to update your sound driver. Make certain that you know the exact model number of your sound card or chipset, so that you download the correct driver. The latest driver should be available from your PC, motherboard, or sound card manufacturer's website, or:
-- a. For Creative Sound Blaster products, start here.
-- b. For Turtle Beach products (Voyetra, etc.), start here.
-- c. For SiS chipsets (if you can't find the updated driver on your PC or motherboard manufacturer's website), start here.
-- d. For AC'97, SoundMAX, etc., chipsets integrated on your motherboard, go to the motherboard or PC manufacturer's website for driver updates.


Closing Background Applications and Processes

If you have lots of processes and applications running in the background, they could be causing conflicts and various problems with Uru. Use Windows Task Manager to close everything except for Explorer.exe, Ctfmon.exe, and whatever your hardware needs:
-- a. Close your Internet connection.
-- b. Press Ctrl+Alt+Del once, and click on the Applications tab.
-- c. Click on the desired application to highlight it.
-- d. Click on End Task.
-- e. Repeat this procedure until all unnecessary background applications are closed, including your anti-virus program and software firewall.
-- f. Click on the Processes tab.
-- g. Click on the desired process to highlight it.
-- h. Click on End Process.
-- i. Repeat this procedure until all unnecessary background processes are closed. If you aren't sure which processes can be safely closed, check out the AnswersThatWork Task List Programs index. The most common tasks are described, and which ones are essential and which can be safely closed are noted.
-- j. WITHOUT rebooting, play Uru.

Especially if you have only a software firewall, DO NOT leave your Internet connection active after doing the above. An active connection with no firewall is an open invitation to hackers, who are not your friends!


Setting Virtual Memory Paging File Size

Before changing your paging file settings, note what you started with, so that you can go back to those settings if desired. Be certain that you're logged on as an Administrator or a member of the Administrators group, then:
-- a. Click Start, right-click My Computer, and then click Properties.
-- b. In the System Properties dialog box, click the Advanced tab.
-- c. In the Performance pane, click Settings.
-- d. In the Performance Options dialog box, click the Advanced tab.
-- e. In the Virtual memory pane, click Change.
-- f. Under Drive, click the drive that contains the paging file you want to change.
-- g. Under Paging file size for selected drive, click Custom size.
-- h. Change Initial size and Maximum size to the proper value in megabytes.
----- 1. For 256 MB of system RAM, set to 512.
----- 2. For 512 MB of system RAM, set to 1024.
----- 3. For 1024 MB of system RAM, set to 2048.
-- i. Click Set, and then click OK.
-- j. Click OK to close the Performance Options dialog box, and then click OK to close the System Properties dialog box. Close everything back to the Desktop.
-- k. Reboot, and play Uru.