NOTE: Anything that's in type of a different color (usually blue), is a link to another Internet site. Double-left-click on a link to go to its site.
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The following versions of Uru have been released for Windows 98SE/Me/2000/XP:
-- Uru: Ages Beyond Myst or Uru: ABM (CD)
-- To D'ni, first Expansion Pack (download only)
-- Myst Uru: The Path of the Shell or PotS, second Expansion Pack, also contains To D'ni (download or CD - CD recommended)
-- Myst Uru: Complete Chronicles or CC (two CD's containing original Uru: Ages Beyond Myst and To D'ni + PotS)

Before proceeding, read Uru: Saving Game Progress.

This Forum is for technical problems. If you have a game play problem, check out the Uru General Discussion Forum.

If you have a laptop, see URU: Video Cards, Laptops, and Intel Extreme for possible problem fixes.

If you've applied the version 1.2 patch, maybe you shouldn't have. See Uru: When to Apply the Version 1.2 Patch for details.

It's unlikely that you have a defective Uru game disk, but you can certainly try exchanging the disk to verify. If the new disk gives you the same problems, keep reading!
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Here's a summary of things to do, in the order shown, to fix a technical problem with any version of Uru.

1. Define your problem before you proceed with the rest of the things to do. The symptoms of the problem may be sufficient to allow you to find a solution, but not always. If you're running Win XP, you can use the Event Viewer to help with problem definition. Refer to:
-- How To View and Manage Event Logs in Event Viewer in Windows XP
-- Detailed Usage of the Event Viewer /AUXSOURCE Switch Option

Examples of using the Event Viewer:
-- CD drive or DVD drive errors may cause unexpected program crash in Windows XP
-- How to troubleshoot CD-ROM drive problems in Windows XP
-- How to Troubleshoot Hardware and Software Driver Problems in Windows XP
-- You receive a Stop 0x00000050 error on a blue screen

2. Search this Forum and the Ubisoft Knowledge Base (FAQs) for a solution to your problem, as detailed in steps 1 and 3 of Uru: Options for Help With Problems.

3. Do all of the steps you can under Overall Windows and Hard Disk Tune-up in Uru: Clean Boot Install/Re-install With Win XP, then play Uru. This is especially important, because trying to fix an Uru problem without first fixing basic system problems is usually a waste of time.

4. Update or change your video driver to the proper version for your video chipset, as detailed in Uru: Installing Video Drivers With Win XP, including a DirectX 9.0c install or re-install, then play Uru. Don't try shortcuts, that is, follow the procedure steps exactly.

5. Update your sound driver to the latest version, then play Uru.
-- For Creative Sound Blaster, start here.
-- For Turtle Beach products (Voyetra, etc.), start here.
-- For AC'97, SoundMAX, SiS, etc., chipsets integrated on your motherboard, go to the motherboard or PC manufacturer's website for driver updates.

If you don't know which video or sound chipset you have, run Dxdiag and look under 'Display Devices - Card name:' or 'Sound Devices - Description:' in the DxDiag.txt file. See Uru: System Requirements and Posting Guidelines under 'To post a DxDiag report' for a how-to on running DxDiag.

6. Try the settings changes detailed in Uru: Changing Game and System Settings With Win XP. Change the settings under the sections indicated in the order shown, playing Uru after each set of changes:
-- a. Closing Background Applications and Processes
-- b. Video Settings
-- c. Sound Settings

7. Do a clean boot re-install for your version of Uru, as detailed in Uru: Clean Boot Install/Re-install With Win XP. Then play Uru.

8. Format your hard disk and re-install Windows, including the proper Windows and Internet Explorer Service Packs, and Uru.

If none of the above help, post a DxDiag report in this Forum. We may be able to spot a problem and make recommendations. For a how-to, go to Uru: System Requirements and Posting Guidelines and scroll down to POSTING GUIDELINES, To post a DxDiag report.