1. #1

    My account with the game hacked!!

    My account with the game hacked. Helper does not answer. What should I do?
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  2. #2
    Mr_Shade's Avatar Senior Community Manager
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    You need to contact Ubisoft support - if you believe someone has had access to your account.

    Links to support are in my signature.

    You can also call them via phone using the numbers listed on the following website.

    http://www.ubisoftgroup.com/en-US/contact_us.aspx
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  3. #3
    I live in Russia and I was difficult to call the support. Is it possible to speed up the process help?
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  4. #4
    Mr_Shade's Avatar Senior Community Manager
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    Support are the ones you need to talk to, they will need lots of personal information from you, to verify you are the owner etc,

    They will also need scans / photos of any CD keys you have added to the account, so it's not something I can help with.


    Just make sure you update the support ticket.


    If you asked for help over the weekend, they do not work Saturday or Sunday, in some regions, so that may be why the is a slight delay.
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  5. #5
    Date of birth and photo key, can give a check of the goods lost. Account linked to my facebook can it help?
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  6. #6
    Mr_Shade's Avatar Senior Community Manager
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    You will need to talk to support, but as much proof as you have will help.
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  7. #7
    Support does not respond back to me = (
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  8. #8
    Mr_Shade's Avatar Senior Community Manager
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    Please contact myself in private with your support ticket number.

    click my name and hit 'private message'

    I will get someone to contact you.
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  9. #9
    Originally Posted by Mr_Shade Go to original post
    Please contact myself in private with your support ticket number.

    click my name and hit 'private message'

    I will get someone to contact you.
    when support to answer my question?
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  10. #10
    Mr_Shade's Avatar Senior Community Manager
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    As soon as they can.

    The office is now closed for the night, but I'll chase it up in the morning.
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