Assassins Creed Revelations Xbox 360 Loading screen error | Forums

[smccran]

Hi,
I've just tried to load up my Assassins Creed Revelations Xbox 360 save and it freezes on the white loading screen.

I've tried emptying my hdd cache, and I've rebooted the console.

Has anyone else experienced this issue?

Thanks
Shaun

[fireman531]

The same thing happened to me tonight.

[FredEx919]

Try going into the memory section of the hard drive and check to see if you can find any ACR saves. If so, try deleting the save 1a file (or removing the files all together) and reload. Also does this happen if you remove the Hard Drive and try playing the game?

[fireman531]

I removed the saves and it works properly now thanks.

[Warrior0fLight]

Won't deleting the saves make you lose all progress?

I've finished the game and only have 1 memory left for 100% sync, but am getting a lockup at the white screen now.

What's the purpose of the 2 save files?

UPDATE:

I sent UBI my 2 corrupted saves and got this response:
"Thank you for reporting this issue. I have sent this along through the appropriate channels for processing."

They then marked it as solved, but I responded saying it wasn't solved until the 'appropriate channels' respond...

[Joere_HC]

Hi Guys,

i am from germany and have the same problem with my xbox360 version of the game.
because i haven't found an answer in any forum i contacted the ubisoft support.

After some conversation and ideas (like deleating everything on the hard drive, except the savegames 1a and 1b) i finally got this message:

"[german]...
vielen Dank für Ihre Rückmeldung.

Leider ist es nicht möglich beschädigte Spielstände wiederherzustellen. Das tut uns sehr leid.

Leider kann ein beschädigter Spielstand nicht repariert werden. Das tut uns sehr leid. Können Sie zu einem früheren / älteren Spielstand zurückgehen? Wenn Sie dies nicht können, dann müssten Sie leider ganz von vorne beginnen. Bitte entschuldigen Sie die Unannehmlichkeiten vielmals!

Wir verstehen, dass Sie nicht nochmals von vorne beginnen möchten, aber leider können wir nichts für Sie tun. Bitte entschuldigen Sie.

Wir wünschen Ihnen einen schönen Tag!

Vielen Dank für Ihre Kooperation und Ihr Verständnis.

[english]

Thanks for your feedback.

Unfortunately it is not possible to restore damaged Scores/ Savegames. We are sorry.

Unfortunately, a damaged score/ savegame can not be repaired. We are sorry.
Can you go back to an earlier / older game?
If you can not do this, then unfortunately you have to start from the beginning.
We apologize for any inconvenience very much!

We understand that you do not want to start over again, but unfortunately we can not do anything for you.
Please accept my apologies.

Have a nice day!

Thank you for your cooperation and understanding."


So to answer the question of Warrior0fLight.
Yes you only have 1 savegame in the game (acr menu), but when you take a look on your hard drive (xbox360), there are 2 savegames (1a and 1b).

1a is your actual savegame, 1b is a backup, which is done from time to time.
I've you'are lucky and the backup (1b) is still running, your savegame is rescued, but if there was a transfer from 1a to 1b after your savegame crashed, there is no chance of a rescue it.

to check if 1b is still running, you have to delete 1a from your hard drive (put it on a usb stick if possible).
then run the game and try to start it normally.
it will tell you that the game had to open a backup (1b), but you can start normally.

if your savegame runs, your're a lucky one.

Hope i could help you.

have a nice day.

greetz

[Warrior0fLight]

They do have my saves, so maybe they can figure out how to patch them or prevent it in the future....

UPDATE!

Ubisoft Support:

As indicated previously, this is a known issue that the developers are currently investigating. As soon as any additional information becomes available, it will be placed in the game's forums and in our FAQ. Thank you for your understanding in this matter.

[StreamyBowl6]

hey any1 know how fix it please let me kwn..

thax..14/06/2012

[Krayus Korianis]

They do have my saves, so maybe they can figure out how to patch them or prevent it in the future....

UPDATE!

Ubisoft Support:

As indicated previously, this is a known issue that the developers are currently investigating. As soon as any additional information becomes available, it will be placed in the game's forums and in our FAQ. Thank you for your understanding in this matter.

Lol, I got that with the E3 gifts ticket I sent in... Standard BS copy from a wiki they have.

[Warrior0fLight]

I'm fairlly certain of what causes this... On any other game, when you select/open the marketplace, it closes the game THEN d/l the content.

Not so with ACR, it tries to d/l and update with the game loaded, corrupting the save. I had a gamer friend get the DLC from the dashboard instead and it updated without corruption!

So, have any of you had file corruption after d/ling from the dashboard, or did we all get it while d/ling in-game as I did?