Never Able To Access Dashboard | Forums

[Oljick]

I have had the game for over few weeks now, I have not once been able to log into the Dashboard online. I have access to my Uplay account, as you can tell, so I know my user name and password.

I use Chrome but also have IE on this laptop.

The only type of troubleshooting I've seen is to clear my cookies/cache. I have done both, restarted the computer and NOTHING.

Anything you think I can do to get this corrected?

[negadave]

Are you trying to access the YS Center website?
What happens when you try to access this page: http://yourshapecenter.us.ubi.com ?
It should take you directly to a Uplay login field.
Please let us know what happens for you.

[Oljick]

I can get to the login field no problem.

Once I enter in my user name and password I get a blank page. No error messages nothing.

I've tried with both Chrome and IE to no avail.

[negadave]

Try logging in at http://ubi.com and remaining logged in.
Then try to access http://yourshapecenter.us.ubi.com to see if it will let you display the page correctly.
For me, if I am logged in here at the forums and click the YS Center link, it will not ask me to log in, as I am already logged in.
You can also try logging in offsite (like a friend or neighbor's house) to see if the issue might be related to your connection.

[Oljick]

Negative. I have taken my laptop to others houses, used different computers, tried my computer at work. I have no luck anywhere.

I have no issues using any other website, are you guys using some weird form of code?

[negadave]

I had the Uplay admin unlink your Uplay account from the site.
Go ahead and login with your existing account as normal at the YS Center to create a new link.
Let us know if your issue persists.
Thanks.

[Oljick]

That didn't help either. Same thing happened. This time it had me relink my account including my windows live account. Still getting blank pages.

[negadave]

That's odd, considering that the site is functional for others.
Go ahead and submit a support ticket using the link in my signature.
We might try to unlink/relink your XBL Gamertag and your Win Live to start over fresh.
Otherwise, we'll report your incident in our system using your ticket.
Thanks.