1. #1
    NOTE: Anything that's underlined, and sometimes in bold-face type and/or a different color, is a link to another Internet site. Double-left-click on a link to go to its site.
    __________________________

    The primary fix for a Myst V: End of Ages video problem is to correctly install the proper driver for your video card and EoA. See Myst V: Installing Video Drivers With Win XP. A clean boot EoA re-install may also help. See Myst V: Clean Boot Install/Re-install With Win XP.

    If a new video driver and/or an EoA re-install don't help:

    1. Since a sound-related problem can sometimes look like a video problem, download and install the latest driver for your sound chipset. The latest driver should be available from your PC or motherboard manufacturer's website, or:
    -- a. For Creative Sound Blaster products, start here.
    -- b. For Turtle Beach products (Voyetra, etc.), start here.
    -- c. For SiS chipsets, start here.
    -- d. For AC'97, SoundMAX, etc., chipsets integrated on your motherboard, go to the motherboard or PC manufacturer's website for driver updates.

    If you don't know which sound chipset you have, run Dxdiag and look under Device on the Sound or Sound1 tab. See Myst V: System Requirements and Posting Guidelines under POSTING GUIDELINES - To post a DxDiag report for a how-to on running DxDiag.

    2. EoA may be asking your video chipset to do something it doesn't really want to do or isn't capable of doing, so try some general video setting changes. Before changing anything, note what you started with, so that you can go back to those settings if desired. Right-click on a blank area of the Desktop, then:
    -- a. Click on Properties in the resulting drop-down menu.
    -- b. Click on Settings > Advanced > video card name. You should now be looking at the options or setup menu for your video chipset.
    -- c. Mostly, you want to set 'off' as the default, or 'controlled by application'. If there's an Advanced selection button, click on it to see more menu choices. In particular, set:
    ----- 1. Anisotropic filtering (AF) and antialiasing (AA) 'off' or 'controlled by application'. If AF or AA optimization are choices, set them to 'off' or 'none'.
    ----- 2. Trilinear optimization to 'off', 'none', or 'controlled by application'.
    ----- 3. Vertical sync to 'controlled by application', or 'off' if it's initially set to 'controlled by application'.
    ----- 4. Image setting midway between 'performance' and 'quality'.
    -- d. If you change any settings, don't forget to click on Apply or Save. Then exit to the Desktop.
    -- e. Play EoA.

    If there are still problems, reset in-game EoA video options as follows.
    -- a. Start EoA and click on OPTIONS and then on VIDEO options, if that's not what you're looking at.
    -- b. Click on Reset to Defaults, and write down where all of the sliders are positioned and which boxes are checked/unchecked.
    -- c. Set Video Resolution at 800x600, and uncheck the Recommended Only, Shadows, and Dynamic Reflections boxes.
    -- d. Set the Video Quality, Texture Quality, Antialiasing, and Anisotropic Filtering sliders all the way to the left (minimum settings).
    -- e. Click on Ok, then quit and restart the game.
    -- f. You may like the video with these settings, but if not, go back to the VIDEO options menu.
    -- g. Move the Video Quality slider to halfway between the left-most and middle tick marks.
    -- h. Click on Ok, then quit and restart the game.
    -- i. If you still don't like the video, go back to the VIDEO options menu.
    -- j. Move the Texture Quality slider to halfway between the left-most and middle tick marks.
    -- j. Click on Ok, then quit and restart the game.
    -- k. Repeat this procedure until Video Quality and Texture Quality are back to their default settings. If you get something flaky while you're doing this, go back to the previous setting of whatever you changed last.
    -- l. When you've got Video Quality and Texture Quality back to their default settings, use the same procedure to reset the Antialiasing and Anisotropic Filtering sliders.
    -- m. Recheck the Shadows and Dynamic Reflections boxes, in that order, and quitting/restarting in between changes.
    -- n. Finally, increase Video Resolution a click at a time. Note that the highest resolution your system can handle may not give you the best game performance and/or video quality!

    3. Reset your virtual memory paging file. Before changing your paging file settings, note what you started with, so that you can go back to those settings if desired. Log into Windows with full Administrator privileges, then:
    -- a. Click Start, right-click My Computer, and then click Properties.
    -- b. In the System Properties dialog box, click the Advanced tab.
    -- c. In the Performance pane, click Settings.
    -- d. In the Performance Options dialog box, click the Advanced tab.
    -- e. In the Virtual memory pane, click Change.
    -- f. Under Drive, click the drive that contains the paging file you want to change.
    -- g. Under Paging file size for selected drive, click Custom size.
    -- h. Change both Initial size and Maximum size to the proper value in megabytes.
    ----- 1. For 256 MB of system RAM, set to 512.
    ----- 2. For 512 MB of system RAM, set to 1024.
    ----- 3. For 1024 MB of system RAM, set to 2048.
    -- i. Click Set, and then click OK.
    -- j. Click OK to close the Performance Options dialog box, and then click OK to close the System Properties dialog box. Close everything back to the Desktop.
    -- k. Reboot, and play EoA.

    4. If you have lots of processes and applications running in the background, they could be causing problems with EoA. Use Windows Task Manager to close everything except for Explorer.exe, Ctfmon.exe, and whatever your hardware needs. DO NOT leave your Internet connection active after doing this, especially if you have only a software firewall. An active connection with no firewall is an open invitation to hackers, who are not your friends!
    -- a. Close your Internet connection.
    -- b. Press Ctrl+Alt+Del once, and then click on Task Manager.
    -- c. Click on the Applications tab.
    -- d. Click on the desired application to highlight it.
    -- e. Click on End Task.
    -- f. Repeat this procedure until all unnecessary background applications are closed, including your anti-virus program and software firewall.
    -- g. Click on the Processes tab.
    -- h. Click on the desired process to highlight it.
    -- i. Click on End Process.
    -- j. Repeat this procedure until all unnecessary background processes are closed. If you aren't sure which processes can be safely closed, check out the AnswersThatWork Task List Programs index. The most common tasks are described, and which ones are essential and which can be safely closed are noted.
    -- k. WITHOUT rebooting, play EoA.

    5. Run EoA using Compatibility Mode. See How to use the Program Compatibility Wizard in Windows XP or HOW TO: Use Windows Program Compatibility Mode in Windows XP. Try all of the compatibility options, if necessary.

    6. If you're not familiar (or are uncomfortable) with making changes to your system BIOS, don't attempt this step. Otherwise, set these line items in your BIOS, if the BIOS has them, as follows:
    -- a. Assign IRQ to VGA - Enabled
    -- b. VGA palette snooping - Disabled
    -- c. PCI Latency Timer - 128
    -- d. Video BIOS Shadowing - Disabled
    -- e. Video RAM Shadowing - Disabled
    -- f. Uncacheable Speculative Write Combining (USWC) Options - All disabled
    -- g. PnP O/S Installed - Enabled
    -- h. Video BIOS Cacheable - Disabled
    -- i. Video RAM Cacheable - Disabled
    -- j. AGP Graphics Aperture - 128 MB for a 256 MB VRAM video card, or 256 MB for a 512 MB VRAM card
    -- k. AGP Fast Write - Disabled

    Save the changes, reboot, and play EoA.

    7. As a very last resort - if nothing else helps - download and install the 10/11/2006 release of the DirectX Software Developer Kit (SDK), available here. Note that this is a very large download, about 510 MB.

    Install the SDK, then reboot and:
    -- a. Click on Start > Settings > Control Panel.
    -- b. Open DirectX.
    -- c. On the Direct3D tab, select the radio button entitled 'Use Debug Version of Direct3D'.
    -- d. Move the Debug Output Level slider to 'Less' (all the way to the left).
    -- e. Click on Apply, then on OK.
    -- f. Reboot
    -- g. Play EoA.

    If the SDK doesn't help and/or causes other problems, re-install the latest end-user runtime release of DirectX 9.0c, available here. Reboot when installation is complete.

    Heimdall
    Semper ubi sub ubi.
    Share this post

  2. #2
    NOTE: Anything that's underlined, and sometimes in bold-face type and/or a different color, is a link to another Internet site. Double-left-click on a link to go to its site.
    __________________________

    The primary fix for a Myst V: End of Ages video problem is to correctly install the proper driver for your video card and EoA. See Myst V: Installing Video Drivers With Win XP. A clean boot EoA re-install may also help. See Myst V: Clean Boot Install/Re-install With Win XP.

    If a new video driver and/or an EoA re-install don't help:

    1. Since a sound-related problem can sometimes look like a video problem, download and install the latest driver for your sound chipset. The latest driver should be available from your PC or motherboard manufacturer's website, or:
    -- a. For Creative Sound Blaster products, start here.
    -- b. For Turtle Beach products (Voyetra, etc.), start here.
    -- c. For SiS chipsets, start here.
    -- d. For AC'97, SoundMAX, etc., chipsets integrated on your motherboard, go to the motherboard or PC manufacturer's website for driver updates.

    If you don't know which sound chipset you have, run Dxdiag and look under Device on the Sound or Sound1 tab. See Myst V: System Requirements and Posting Guidelines under POSTING GUIDELINES - To post a DxDiag report for a how-to on running DxDiag.

    2. EoA may be asking your video chipset to do something it doesn't really want to do or isn't capable of doing, so try some general video setting changes. Before changing anything, note what you started with, so that you can go back to those settings if desired. Right-click on a blank area of the Desktop, then:
    -- a. Click on Properties in the resulting drop-down menu.
    -- b. Click on Settings > Advanced > video card name. You should now be looking at the options or setup menu for your video chipset.
    -- c. Mostly, you want to set 'off' as the default, or 'controlled by application'. If there's an Advanced selection button, click on it to see more menu choices. In particular, set:
    ----- 1. Anisotropic filtering (AF) and antialiasing (AA) 'off' or 'controlled by application'. If AF or AA optimization are choices, set them to 'off' or 'none'.
    ----- 2. Trilinear optimization to 'off', 'none', or 'controlled by application'.
    ----- 3. Vertical sync to 'controlled by application', or 'off' if it's initially set to 'controlled by application'.
    ----- 4. Image setting midway between 'performance' and 'quality'.
    -- d. If you change any settings, don't forget to click on Apply or Save. Then exit to the Desktop.
    -- e. Play EoA.

    If there are still problems, reset in-game EoA video options as follows.
    -- a. Start EoA and click on OPTIONS and then on VIDEO options, if that's not what you're looking at.
    -- b. Click on Reset to Defaults, and write down where all of the sliders are positioned and which boxes are checked/unchecked.
    -- c. Set Video Resolution at 800x600, and uncheck the Recommended Only, Shadows, and Dynamic Reflections boxes.
    -- d. Set the Video Quality, Texture Quality, Antialiasing, and Anisotropic Filtering sliders all the way to the left (minimum settings).
    -- e. Click on Ok, then quit and restart the game.
    -- f. You may like the video with these settings, but if not, go back to the VIDEO options menu.
    -- g. Move the Video Quality slider to halfway between the left-most and middle tick marks.
    -- h. Click on Ok, then quit and restart the game.
    -- i. If you still don't like the video, go back to the VIDEO options menu.
    -- j. Move the Texture Quality slider to halfway between the left-most and middle tick marks.
    -- j. Click on Ok, then quit and restart the game.
    -- k. Repeat this procedure until Video Quality and Texture Quality are back to their default settings. If you get something flaky while you're doing this, go back to the previous setting of whatever you changed last.
    -- l. When you've got Video Quality and Texture Quality back to their default settings, use the same procedure to reset the Antialiasing and Anisotropic Filtering sliders.
    -- m. Recheck the Shadows and Dynamic Reflections boxes, in that order, and quitting/restarting in between changes.
    -- n. Finally, increase Video Resolution a click at a time. Note that the highest resolution your system can handle may not give you the best game performance and/or video quality!

    3. Reset your virtual memory paging file. Before changing your paging file settings, note what you started with, so that you can go back to those settings if desired. Log into Windows with full Administrator privileges, then:
    -- a. Click Start, right-click My Computer, and then click Properties.
    -- b. In the System Properties dialog box, click the Advanced tab.
    -- c. In the Performance pane, click Settings.
    -- d. In the Performance Options dialog box, click the Advanced tab.
    -- e. In the Virtual memory pane, click Change.
    -- f. Under Drive, click the drive that contains the paging file you want to change.
    -- g. Under Paging file size for selected drive, click Custom size.
    -- h. Change both Initial size and Maximum size to the proper value in megabytes.
    ----- 1. For 256 MB of system RAM, set to 512.
    ----- 2. For 512 MB of system RAM, set to 1024.
    ----- 3. For 1024 MB of system RAM, set to 2048.
    -- i. Click Set, and then click OK.
    -- j. Click OK to close the Performance Options dialog box, and then click OK to close the System Properties dialog box. Close everything back to the Desktop.
    -- k. Reboot, and play EoA.

    4. If you have lots of processes and applications running in the background, they could be causing problems with EoA. Use Windows Task Manager to close everything except for Explorer.exe, Ctfmon.exe, and whatever your hardware needs. DO NOT leave your Internet connection active after doing this, especially if you have only a software firewall. An active connection with no firewall is an open invitation to hackers, who are not your friends!
    -- a. Close your Internet connection.
    -- b. Press Ctrl+Alt+Del once, and then click on Task Manager.
    -- c. Click on the Applications tab.
    -- d. Click on the desired application to highlight it.
    -- e. Click on End Task.
    -- f. Repeat this procedure until all unnecessary background applications are closed, including your anti-virus program and software firewall.
    -- g. Click on the Processes tab.
    -- h. Click on the desired process to highlight it.
    -- i. Click on End Process.
    -- j. Repeat this procedure until all unnecessary background processes are closed. If you aren't sure which processes can be safely closed, check out the AnswersThatWork Task List Programs index. The most common tasks are described, and which ones are essential and which can be safely closed are noted.
    -- k. WITHOUT rebooting, play EoA.

    5. Run EoA using Compatibility Mode. See How to use the Program Compatibility Wizard in Windows XP or HOW TO: Use Windows Program Compatibility Mode in Windows XP. Try all of the compatibility options, if necessary.

    6. If you're not familiar (or are uncomfortable) with making changes to your system BIOS, don't attempt this step. Otherwise, set these line items in your BIOS, if the BIOS has them, as follows:
    -- a. Assign IRQ to VGA - Enabled
    -- b. VGA palette snooping - Disabled
    -- c. PCI Latency Timer - 128
    -- d. Video BIOS Shadowing - Disabled
    -- e. Video RAM Shadowing - Disabled
    -- f. Uncacheable Speculative Write Combining (USWC) Options - All disabled
    -- g. PnP O/S Installed - Enabled
    -- h. Video BIOS Cacheable - Disabled
    -- i. Video RAM Cacheable - Disabled
    -- j. AGP Graphics Aperture - 128 MB for a 256 MB VRAM video card, or 256 MB for a 512 MB VRAM card
    -- k. AGP Fast Write - Disabled

    Save the changes, reboot, and play EoA.

    7. As a very last resort - if nothing else helps - download and install the 10/11/2006 release of the DirectX Software Developer Kit (SDK), available here. Note that this is a very large download, about 510 MB.

    Install the SDK, then reboot and:
    -- a. Click on Start > Settings > Control Panel.
    -- b. Open DirectX.
    -- c. On the Direct3D tab, select the radio button entitled 'Use Debug Version of Direct3D'.
    -- d. Move the Debug Output Level slider to 'Less' (all the way to the left).
    -- e. Click on Apply, then on OK.
    -- f. Reboot
    -- g. Play EoA.

    If the SDK doesn't help and/or causes other problems, re-install the latest end-user runtime release of DirectX 9.0c, available here. Reboot when installation is complete.

    Heimdall
    Semper ubi sub ubi.
    Share this post