Our island is a paradise, but if something’s not working, let us know and we’ll do everything we can to fix it. Come here with technical problems and bugs!
When posting an issue:
1. Give me the name of your avatar and describe when you get stuck on the screen or what the nature of your issue is.
2. Tell me what type of browser you are using.
3. Try closing out and restarting the game and let me know if it improves the issue.
4. Try a different browser and let me know if you still run into the same problem.
Do you have specific examples or screenshots? It sounds like you may have trouble with connection speed, but we want to eliminate other possible causes too!Originally posted by TinkPink2002:
Hi! i have a little problem,sometimes when i click to walk it takes me All around the screen still walking... even when i walk in my house! its weird.. And it freezes all the time when i walk into a crowded area.Thanks! Hope you can get these bugs squashed! Colette Chic Paris -
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Thanks!
Do you have specific examples or screenshots? It sounds like you may have trouble with connection speed, but we want to eliminate other possible causes too!Originally posted by UbiMargieD:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by TinkPink2002:
Hi! i have a little problem,sometimes when i click to walk it takes me All around the screen still walking... even when i walk in my house! its weird.. And it freezes all the time when i walk into a crowded area.Thanks! Hope you can get these bugs squashed! Colette Chic Paris -
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Thanks! </div></BLOCKQUOTE> Ill see if i can get a good screen shot of it...![]()
Have you tried logging out and back on? I tried to find you just now in the game but I didn't see you. Please let us know if this keeps happening. Also, let us know a lot of information about when it is happening and for how long. Since we are still testing the game there are going to be some issues that we still need to fix. Thanks for being patient while we are testing!Originally posted by alangdorf:
HELP ME!!!
I went to my friend Janie Bella Paris's house and turned invisible. I can't move and I've sent for help like FIVE TIMES but I don't seem to be able to do ANYTHING! PLEASE HELP ME!!!
(my avatar name is Vanessa Bella Grace)