It's pretty simple.
They reduce costs and staffing ...
Since no one is assigned to solve the problem it takes days and days ...
And it's really not normal
Furthermore, calling them I asked for a refund is refused, claiming that I was going to be repaired during the 14 day of nothing but ... and after a shipment of mail per day to avoid closing the ticket still nothing ...
"Nous vous avons envoyé une réponse relativement à votre demande de
soutien et nous n'avons pas eu de vos nouvelles dans les 48 heures.
Nous avons donc attribué à votre question le statut RÉSOLU."
the answer of ubishop... nothing is solved, waiting on reply from CircusMidget_TS (who is on the matter from this forums)...
guess i won't be flying no aeroplane from ubisoft...
Guess what time it is...Originally posted by Agent_Kyramud:
I was told to move my question to the sticky, and so here it is. I await a *real* reply.
Seriously, all I want is a TRUTHFUL and SPECIFIC explanation as to the reasons behind HAWX 2's continual delays and why it's release was so horribly botched. Was it game code issues? The DRM? UPlay? Servers? The Marketing Department? I'm going to put this as bluntly as I can: I giving Ubisoft until midnight (UTC-5:00) Sunday, November 21, 2010 to (A) provide us with an explanation (BS or not) and some kind of estimate as to how long it will take to fix it, --OR-- (B) release the final, working product before terminating my relationship with Ubisoft as a loyal customer. I do not care if my voice falls on deaf ears, all that matters is that people know there is at least one person on this planet who will not deal with unethical companies.
You know, I was really looking forward to playing the Splinter Cell and Assassin's Creed series, but this...is unacceptable. Hmmmm...I suppose I can buy them used. That way I get to play them, and *you* don't get my money. HAWX 2 is the final game I'm buying from you guys. Goodbye, Ubisoft. Hello, eBay...