Lost email address | Forums

[UbiKoality]

Hi ComradDurandal! I'm extremely sorry to hear about this and I apologize for the frustration that has been caused. Can you please confirm your case number for me? I would be more than happy to review it further. In the meantime, please reach out to our team on Facebook or Twitter. They would be glad to look into this with you while I look over your case. Thank you!

[ComradDurandal]

Sure, case #13641131. I have done as the ticket suggested, attached unaltered, complete screenshots of the information asked for - was asked for it again. So attached it again.

[OPGBurk]

Hello, this is not for me this is for a friend of mine who has misstyped the email when he created the account and typed [REDACTED] instead of [REDACTED] and now he cant change email because that email doesnt exist and doesnt have access to it and i am messaging you instead of him because he cant log in because the email doenst exist.Please contact me or him through the email.

Thank you

[OPGBurk]

Could you please answer becase it is UNACCEPTABLE not helping the community. 1 week has passed since we wrote na email . We have sent both to facebook and this forum page. Help would much appreciated.

[UbiKoality]

ComradDurandal: Thanks for that information! I can see that the team was able to help with getting your email updated. Please don't hesitate to reach out again if you need assistance in the future!

OPGBurk: Due to our policies, we are not able to discuss account details with anyone other than the account owner themselves. With that being said, your friend will need to get in contact with our team themselves for assistance with getting their email corrected. If they've been unsuccessfull contacting us through support.ubi.com, please have them message us on Facebook or Twitter. Thank you!

[OPGBurk]

He has contacted you through both facebook and email but hasnt got a reply and he cant log in because the email doesnt exist so he cant log in and thats why i am writing to you instead of him . If you or someone else could help him on facebook it would be much appreciated .

Thank you for your time and i am sorry if i was too annoying.

[UbiExcellent]

OPGBurk: There's no need to apologize! I can certainly understand the difficulties caused. Has your friend's Facebook message been responded to yet? If not, please have your friend try using this link in order to contact our Support teams. This link does not require a player to log in, so he should have no issues with it.

[CoolAids123]

I have recently deleted my email because of spam and targeted advertisements. I need help changing it too my new one so I can play my favorited games again, I cannot log back into my account.

[AAKGamerPK1]

When I made my account I accidentally missed alphabet "L" in gmail. I want to change my email, account username is: AAKGamerPK21. I have already submit tickets and emailed but got no reply, Please reply.

[ubi-smash]

AAKGamerPK: We can definitely look over this with you. To gather further information on your Ubisoft Account, you’ll need to speak with us one on one. To get started, please feel free to either Create A Support Ticket, create a support ticket with our social media support on the Ubisoft Support Facebook or Ubisoft Support Twitter.

You will also need to provide along with your ticket proof of purchase of any Ubisoft title on the account. It will need to be a game purchased outside of the Ubisoft Store, but from one of our approved vendors, such as: Steam, Epic, PS4, or XB1.