Is there any way to give Ubisoft direct customer feedback? Not support or technical help, but just to let them know how we feel.
I know in the lag thread several people have expressed their concerns with not only the technical problems, but the way they are handled by support staff. We've been warned to be 'polite' or our requests may not be processed as quickly or efficiently. That statement alone is troublesome.
I know there are others like myself who simply will not buy the next AC game, partly because of the technical issues, but partly because how we were treated when we tried to get help with said technical issues.
Simply put I won't be buying ACR from Ubisoft (though may pick it up second hand which does Ubisoft no good), because of the way their support responded to my inquiries. Even if I'm giving up on a product I believe in giving honest feedback, so hopefully they can improve their service for future customers.
I wasn't sure what forum to post this on. I chose multiplayer since that's where the lag thread is, and that's where all my issues with the game (and it's support) have stemmed from. The single player experience was without issue.
Good luck.
I've been waiting almost half a month for an answer on something I've asked them.
[b0Customer Services:[/b]
Could your boyfriend send in a e-mail using his won account and mentioning all the problems that he has, so that we can send his case to the appropriate department if we cannot resolve it.
My Response:
You say that he's to send an email... Is there someone he can email his questions directly to like a mrjones@ubisoftsupport.com instead of having to use support tickets?
Their response was on the 11th of August and my reply was on the 12th. I haven't heard anything since and have put an update in on the 21st and the 30th.
They've listed the ticket as resolved, but as I've responded to them with another question after something they've mentioned in their reply, then shouldn't they be getting back to me?
I experienced similar things, where they would mark a ticket as 'solved' when it clearly wasn't. Also they insisted for months that there was no problem on their end, and now they're collecting information about lag. They instruct their forum moderators (who are doing a great job I must say) to tell us to bring lag complains up to them via tickets.
We already tried bringing it up with tickets, and were told the problem was with us, or Sony. This kind of treatment is why I will not be buying new games from Ubisoft, and I think it's worth their knowing that their support team have driven away customers.
If your ticket is marked as solved, it could be due to them not getting any reply from you for the past 48 hours, after they have suggested a fix.
Even if a ticket is marked as solved, you can still re-open it.
but..
If you have complaints over the way that your support request has been handled - you can complain directly to your local ubisoft office.
Details of which are located on www.ubisoftgroup.com
I want to ask it beacuse i have pretty old but good wheel and i want The Crew play on wheel.And can i get the old graphics on The Crew ? (I don't know why but i want it back) who will buy the Wild Run they should got the graphics not who don't have it.
And yes i was in options.
You're loving fan
RightDrifter
From Czech
i had encovered a problem with my assassins creed unty. i had played it once and later uninstalled as i had low graphic compatibitlity in my pc. later that year i got a new pc and my game was hacked. i waited 4 years thinking what to do ?
then i came to know about ubi support and told them about the situation. they helped to solve my 4 years problem in one hour.
i would love to thank them and thier team leaders for their concern.
VladislavZ(UK ubisupport)
Mehdi(UK ubisupport)
Dave F(NA ubisupport)
Hi AMOGHs!Originally Posted by AMOGHs Go to original post
So glad that the support was able to provide help with you issue! Thanks for sharing you appreciation!
Our support team is always eager to help.![]()