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Ubisoft Staff
Hello all!
If you do not understand something in Imagine Town or need help, just read below for some advice by the Jade Islanders.
We know this section is very large. If you want to search for something specific, try pressing the CTRL button and the letter F at the same time. This will bring up a search function on your computer. Once that pops up, type in what you want to search for and press Enter. You can keep pressing Enter to go to the next mention of that word!
<span class="ev_code_PURPLE"> If you have any other questions, you can always ask directly on the forum, ask advice from other players and ask a moderator! </span>
You can click on the links below to take you to certain areas of this thread! That way you won't have to scroll all over the place. 
<span class="ev_code_BLUE">All About Gems!
All About Talents!
All About Trading!
All About Friends!
All About Everything Else!
All About Troubleshooting!
All About Moderators!
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Banned
<span class="ev_code_BLUE">All About Gems!</span>
How can I earn gems?
Gems are used like money in the game. You are given a set number of gems each day, and the number of gems you’re given daily can increase as you gain more fame. You can use gems to buy additional challenges, creations from other players, or awesome items from vendors in the game.
You must have gems on your Jade Card in order to purchase items at Jade Mall. Remember that these are premium purchased gems.
How often does my gem salary raise?
Your gem purse is refilled each day based on how many fame points you have and what talent level you are. As your fame points increase, so will your gems! When your fame increases by a few hundred points it will be time for your salary to raise.
How can I purchase Jade Card gems?
Click on the subscription links from the welcome page or in game to be taken to the subscription page. From here you can purchase a Diamond Membership or buy gems for your Jade Card. Purchase requires a credit card, so be sure to ask for your parents permission!
Do I have to be a Diamond Member to purchase Jade Card gems?
No, you can purchase a gem pack without being a Diamond Member!
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Banned
<span class="ev_code_BLUE">All About Talents!</span>
What talents are in Imagine Town?
<UL TYPE=SQUARE>
<LI>The Fashion Designer creates clothes that everyone wants to wear. From the dancers and the top models for their shows to other players who want to have a trendy look!
<LI>The Landscape Gardener can offer their creations to other players to decorate their apartment, dress up a parade of Fashion Models, provide fruit and vegetables to Chefs, or simply a gift of friendship.
<LI>The Dancer can perform activities of hip-hop, ballet, samba, flamenco, modern jazz, belly-dance, and even combinations of dance moves, and organize performances with other dancers on stage, coordinating their movements.
<LI>The Chef can prepare many dishes, appetizers, and desserts to serve on every table or offer to other hungry players.
<LI>The Fashion Model features the creations of designers and participates in fashion shows, using their full range of poses and steps[/list]
How do I learn a talent?
To begin your talent, go visit the expert of the talent of your choice.
<UL TYPE=SQUARE> <LI> Speak to Flora Reyes at Reyes’ Modeling Agency to become a Fashion Model.
<LI> Travel to the Fashion Center and speak to Ms. Beauregard to become a Fashion Designer.
<LI> Chef Pierre will train future Chefs in the kitchen of his restaurant.
<LI> Jordan Miller trains Dancers at the Dance Academy.
<LI> Dalia Delancy offers her services at the Food Fair for Landscape Gardening.[/list]
How do I change my talent?
To change your talent, see the expert for the talent that interests you. They will give you the option to change your talent. If you wish, you can accept their proposal and choose a new career. By changing your talent, you do not lose the progress already made in your old talent.
Where can I buy the supplies needed for a certain challenge?
<UL TYPE=SQUARE><LI>Lauren Evans sells Fashion Designer supplies (thread, cloth) - She can be found outside of the Fashion Center. After you travel there using your World Map, just go to the right of the building!
<LI>Charlotte Evans sells Fashion Designer supplies (thread, cloth) - She is located at the Fashion Runway. Once you travel there using your World Map, go south and to the right to find her!
<LI>Rita Stone sells Landscape Designer supplies (seeds, flowers) - She can be found at the Food Fair!
<LI>Kelly Rush sells Chef supplies (fruits) - Travel to the Restaurant & Kitchen Exterior. Once you are there, go south and to the left to find her!
<LI>Amy Owens sells Chef supplies (candy/water/bread) - Travel to the Restaurant & Kitchen Exterior. Once you are there, go south and to the left to find her![/list]
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Banned
<span class="ev_code_BLUE">All About Trading!</span>
How do I trade an item?
Click on the player with whom you want to trade and then select the icon Trade (the bag with an arrow). Your inventory is displayed and you can then select the object you want to trade. Select OK to confirm your choice.
The other player is then notified of your request and must accept it. Once that is done, it will give the other player the choice to give you another object in exchange or pay a few gems if they offer you nothing in return.
If you each exchange an object of equal value, the amount paid by each during the exchange will be minimal. If only one of two players offers an object, or if one object is of lower value, the player in question will then spend more gems. If the exchange is accepted on both sides exchanged objects will appear in your respective inventories.
When I try to gift/trade with someone, it says "One of you has a pending transaction." What does that mean?
If you are already in the middle of gifting/trading with someone and try to do so with another player, that message will show up. This might be because the other player has not accepted your gift or trade yet! If you don't want to wait for them to accept/decline, you can always log out and back in or simply refresh your page.
Can I sell the items I make?
There is no official way to sell your items in the game. However, you can trade items with other players. The other player will have to pay gems for the item. You will not receive those gems but you will receive fame for making the trade!
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Banned
<span class="ev_code_BLUE">All About Friends!</span>
How do I add someone as a friend?
Click on a player and press the button with a heart on it!
How do I use chat?
There are two types of chat: Free and Safe. Free Chat allows you to speak freely by typing your text directly into the chat window and then pressing the Enter key. Safe Chat gives you access to blue icons featuring phrases or emotes already made. To switch from one to the other, click the Toggle icon represented by a pen on a blue background. To enlarge the chat window to display your conversation, click on the arrows at the side of your chat window. You can send private messages to your friends by using Whisper. With this option only you and the player you are chatting with can see the message, emote, or chat bubble.
To whisper, click on the player you wish to speak to and select the Whisper icon (orange icon with three dots in a bubble). Then type your message in the chat window at the bottom left of your screen and press the Enter key. While in Whisper mode, the whisper icon will remain in the top right of your chat window. You can click on this icon to disable Whisper.
Imagine Town is a safe place for you to play and we want for your parents to share this great experience with you while keeping a light but safe control over your discussions in game.
Therefore, if you're under 13 when creating your account, you'll get safe chat by default, meaning you'll be able to talk using pre-defined phrases.
To access free chat and be able to talk freely to other players, you'll just need your parent to activate your account and create his/her own account to monitor your chat options in game.
This is a safety measure for you and your family to give you the best in game experience possible!
How can I find a player with a specific talent?
If you move your mouse over another player, a small icon representing their talent (i.e. scissors for a fashion designer) will be displayed.
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Banned
<span class="ev_code_BLUE">All About Everything!</span>
How do I see my inventory?
To view your Inventory, click on the suitcase located in your My-Link phone. Listed here are all the items you've collected. If you have lots of objects, use the icons at the top to filter your items. Your Inventory includes clothing, accessories, fabrics, ingredients, tools, foods, plants and any particular object collected during your stay on Jade Island. You can use the objects in your inventory or share them with your friends.
<span class="ev_code_RED">Remember your inventory is limited to 1000 items.</span>
Click on the tabs in the filter area at the top of your Inventory screen to filter your items. Your inventory is divided into four categories: Special, Consumable, Decoration, and Clothing.
How do I access my room?
After completing the tutorial and speaking to the expert from the talent of your choice your room is unlocked.
To enter your room, select the house icon at the bottom of the screen and choose My Room. Once there you can choose who to allow in your room: Everybody, Friends Only, or Nobody. To do this, click Customize your space at the top left of your screen. You will see an option that says “Who can enter?” Click on the icons in this section to change your settings. You can also decorate your room from here.
What is fame?
Your fame reflects your status and your experience on Jade Island. You earn fame by participating in activities and completing challenges that require interaction with other players. You can also earn fame by exchanging items with other players. The more fame you have the more gems you can earn every day!
How can I get into the Hall of Fame?
Make sure to get as many people as possible to rate you. Be sure they rate you with a high score like 5!
Are there going to be new polls or quizzes?
There will be more! Keep an eye on FYI! Island News for updates about the game.
What can I do on Jade Island?
There is so much to do on Jade Island! You can create things to share with your friends, organize shows, parades, and festivals, or decorate your own room.
You can also follow your dreams and advance your career through several types of challenges which can be found in your Challenge Book. Talent Challenges help you learn about and advance your talent. World Challenges are open to everyone, regardless of talent choice. There are also fun challenges for special events like Halloween or Christmas.
Activities allow you to interact and work with other players to receive rewards. They encourage role play and cooperation. Each activity has an objective that requires your participation.
Occasionally, Imagine Town hosts in-game events that tie in with new releases in the game, a TV show premiere, or many other things. We work hard to bring these events to you. We'd love to see you participate. Check the FYI Island News frequently for any upcoming events!
When is Imagine Town going to be released?
Imagine Town has been released! The US and French versions are in Open Beta. The UK version is coming soon!
How can I enter codes or become a Diamond Member?
Code features are not available yet. They will be here soon! To become a Diamond Member, click on the subscription links from the welcome page or in game to be taken to the subscription page. From here you can purchase a membership or buy gems for your Jade Card. Purchase requires a credit card, so be sure to ask for your parents permission!
How do I change my hair/face/avatar?
Sorry, but changing the appearance of your avatar is not currently possible in Imagine Town.
What is Imagine That?
Imagine That is Imagine Town's top news source. It tells you who the current top players are, the latest news and updates, and more.
What are the hours Imagine Town is open? Why do you have to close at that time?
Imagine Town is open from 11am to 2am EST at this time. Moderation is really important to Imagine Town. We have a team of Game Moderators constantly making sure that players are safe and rules are being followed. We are open only when we can have people to moderate, which isn't 24/7 just yet, but keep checking back!
How do I change/update my Group Name?
Please see this thread to learn how to change/update your Group Name!
How do I earn the ___ badge?
As moderators, we cannot give you too much help with badges. That would make it too easy! However, other players have been very helpful!
Please see this thread or this thread to learn about badges!
Can I zoom/make the game bigger?
The game screen is only one size. You cannot zoom in to any specific area of the game.
When is the next event/contest/giveaway?
Please keep an eye on the FYI! Island News thread for more information on upcoming events! That thread can be found here!
Is Sparks Modeling Agency ever going to open?
A lot of you ask about buildings actually opening. You ask about Reyes Modeling Agency, the Dance Academy, the Vintage Shop in the mall, the shop in Jade Plaza, and others. At this time there is no news about those shops ever opening (so you can go inside of them). There are so many new things that will happen in the game though. Always keep an eye on FYI! Island News for updates.
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Banned
<span class="ev_code_BLUE">All About Troubleshooting!</span>
I was a tester and I didn't receive the tester's badge or VIP gown!
Please submit a support ticket and we can look into it for you!
I was playing the game before it was released and I don't have the level 1 talent items!
If you were playing the game before we made the level 1 talent items available to everyone, you may not have received them. This was an issue with people who had already completed all of the challenges for every talent. If this happened to you and you still do not have those level 1 talent items, please submit a support ticket!
How do I delete or edit a post, take a screen shot, put a signature on the forum?
Check out this thread for Forum Frequently Asked Questions!
I can’t complete some activities…
The activities are challenges that require the participation of players in several different ways. So when you take part in the activity, you will need to find other players with the appropriate talents who are also participating.
For example, if you need to find a waitress, you will need to find a model who chose to participate in the activity as a waitress. Any model will not validate your challenge, only one who is participating in that activity.
<span class="ev_code_BLUE">If you notice any trouble with any of the activities in the game, when you report the problem in "SOS Lifesaver", be sure to specify what the activity is (name, type, etc.) </span>
How do I delete my account?
The option to delete your account is not available at this time.
How do I clear my cache and cookies?
Please see this thread for instructions!
How do I submit a support ticket?
Please see this thread for instructions!
How do I check for a response to my support ticket?
Please see this thread for instructions!
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Banned
<span class="ev_code_BLUE">All About Moderators!</span>
What is a moderator?
Imagine Town has moderators that are there to help you and keep the game safe! If you press the Help button in game we will be there to answer any questions you may have. If you are on the forum, you will see us making sure there are no fights and that your questions get answered. We also have to discipline people every now and then if they don't follow the rules! So, make sure to follow them!
Who are the current moderators?
UbiJoolyWooly, UbiLorelai, UbiJanie (also may show up as UbiJanine), UbiDarla, UbiWillow, UbiSusie, UbiCali, UbiMargie (Lead), UbiNoemie (Community Manager)
Which moderators no longer work for Imagine Town:
UbiTrixie, UbiAnna, UbiAlice, UbiMelinda
Can I become a moderator?
No, I'm sorry! There are no more open spots available.
Can I add a moderator as a friend?
Most of the moderators don't have anymore room to add anymore friends. We wish we could be friends with everyone! If you see us around Imagine Town, feel free to say hello though! Please don't get upset if we cannot add you as a friend.