Ubi server down & can't access dashboard | Forums

[PaulFelix2010]

These issues just started today:
1. I started up game as usual, but my player profile didn't show up.
2. I went to website to see if calories counted, and the website says I haven't registered. I can't access the dashboard.
And this issue has been going since April 8:
1. In the game, the "last 5 days of activity" has not been getting updated. It still shows that my last exercise was the end of March. I have exercised several times since March 29, and none of the exercises are appearing on the "activity".
What's going on?

[PaulFelix2010]

Well...almost as soon as I posted the above message my ability to access the dashboard returned. I am now on to see if my profile shows up in the game. Cross your fingers...

[Gypsy816]

Thanks for posting PaulFelix! Has this issue been resolved for you?

[PaulFelix2010]

I have access to dashboard again.
My player profile shows up again in the game.

However, the last 5 days of activity still shows my last exercise was on March 29. I have exercised at least 7 times since March 29, most recently this morning.

Also, my calories on website are different from calories on game. There is about a 300 calorie differential.

[PaulFelix2010]

Here's the problem now:
The calorie counter on the game and the calorie counter on the dashboard are not updating.
The game is stuck at 15377 and the dashboard is stuck at 15740. As I mentioned, the "last 5 days" activity has not changed since March 29. Interestingly, the daily, weekly, and monthly activity shows up on the dashboard; it just isn't moving the calorie counter up. Also, my "goals" are still being reached both on the dashboard and in "My Profile" in the game.
What's going on? What do I have to do to fix this?

[PaulFelix2010]

Just noticed this:
As I'm writing this it is April 19, 2011 at 10:27p.m. EST.
On the Dashboard (website) it shows that I last syched on 20-April-11. It's not April 20 yet.
Does all this funky stuff have something to do with daylight savings time??

[Gypsy816]

Thanks for posting! Passing along.

[PaulFelix2010]

I don't want to get too excited, but I think I figured out how to fix the synch bug that everyone is complaining about.
My calorie counter actually went up today, not by a lot, only by 7 calories, but it's something. If it goes up again tomorrow, I'll post here about what I did to fix this. Crossing my fingers that this works.

[Gypsy816]

PaulFelix, please mind spamming other topics with the same message. Thanks!

[PaulFelix2010]

Well, two days later, and it is not sync'ing again.
The console has my calories at X. The website has my calories at Y. Y is about 400 calories more than X. I thought if I could get X above Y, that the two (console and website) would get back together. So, I did a huge workout session and burned 407 calories. I went to the website, and the calorie counter was Y+7. That's what got me excited. Unfortunately, I went to the console today, and the calories are right back at X. I exercised about 200 calories. Website still shows Y+7.
Didn't want to get too excited, but hopefully, you can see why I thought there was some hope. Oh well, will continue to wait for Ubi to figure it out.