Junior Member
Junior Member
I agree, the response I got to my support case was a joke. They basically refused to tell me what I WAS DOING WRONG, BUT TOLD ME I WAS AT FAULT. They refused to tell me anything because they CLAIM it was addressed in there FAQ.
Jason at UBISOFT support should find a new job. He is condescending person who is too lazy to help a customer that pays his salary.
OH AND UBISOFT: "UPLAY" is a buggy, clunky, abortion coded by neophytes and because of Jason in support I will not be buying more games from ubisoft.
Response from (Jason) at ubisoft on 11/11/2010 05:54 PM
Thank you for contacting Ubisoft Technical Support. Unfortunately, the issue you are having is related to general gameplay hints and tips that is either covered in the manual, or is available via another source such as the Ubisoft forums (http://www.ubi.com/US/Community/ForumBrowser.aspx).
You may be able to find hints, tips, and walkthroughs for this game for free by visiting fan led websites such as http://www.gamefaqs.com and http://www.ign.com.
Customer (Jonathan CARCOPO) 11/11/2010 02:49 PM
Day 4 same problem....problem persists. Something tells me your autosave does not work.
Auto-Response 11/10/2010 10:49 PM
Title: How Do I Save My Progress?
Link: http://ubisoft.custhelp.com/cg...p_created=1289243222
Title: Game Not Recognizing Movements
Link: http://ubisoft.custhelp.com/cg...p_created=1289240919
Title: How Do I Change Profiles?
Link: http://ubisoft.custhelp.com/cg...p_created=1289238619
Title: Game Setup Problems
Link: http://ubisoft.custhelp.com/cg...p_created=1289241921
Title: How Do I Edit My Profile Information?
Link: http://ubisoft.custhelp.com/cg...p_created=1289238239
Customer (Jonathan CARCOPO) 11/10/2010 10:49 PM
Re: Your Shape Fitness Evolved: I have already taken the fitness test 2 times now on 2 different days and on the 3rd day it is still asking me to take the "FITNESS TEST" again! It displays my previous stats and I even created a uplay account and linked it, but for some reason this thing keeps wanting me to take the fitness test again and again. In the forums another person was having the same exact issue. Has anyone else reported this bug and is there a way to get around it? I am unable to get anywhere with personal training because of this. I only have one user account on my machine and my kinect recognizes me with out any issues at all. Please advise!
Junior Member
Junior Member
Agreed! It's a thoroughly lame & unhelpful excuse for support by ubisoft. They need to listen to customers and do some usability testing. I was exhausted after the fitness test and did not want to start my training until the next day. I assume many of the less active people (the ones buying this game I assume) need a break after doing that test. Or maybe just don't have the time do a training session to get this ******ed game to autosave; idiotic as not having a manual save option is!
My final message to Jason at UBISOFT SUPPORT who gets the "BIGGEST BAG OF SUCK AWARD" for 2010!
Customer (JC)11/14/2010 10:13 AM
Jason, you are lame excuse for a support person. You should be fired. You are a condescending ****. I posted your lame excuse of a response into the YOUR SHAPE forums. Many people have this problems caused by your ******ed game not AUTOSAVING when a person takes the fitness test. Thanks for brushing off a customer who pays your salary. Because of your condesceding unhelpful attitude I will never buy a game from UBISOFT. again. You could have just admitted that your ******ed game does not autosave progress after the fitness test (WHICH IS A DESIGN FLAW ~ NOT MY FLAW) unless you proceed to at least one personal training session and complete it. Additionally your usability experts (I doubt your company has any after using this game and navigating the abortion that is UPLAY (coded by neophytes, is absolutely buggy as hell, and layed out like a maze of stupid) might want to take note that customers are TIRED after the fitness test and may want to start their personal training the next day. I hope someone with authority reads my thread in the forums and fires you. You are an epic fail of redonkulous proportions. #USUCK #UPLAY #UGETFIRED #UBISOFTSOFTSUCKS
Customer (JC) 11/11/2010 05:56 PM
I have read all of your FAQ and it does NOT address the consistent problem I am having. Please escalate my request if you are unable to help me.
Response (Jason) 11/11/2010 05:54 PM
Thank you for contacting Ubisoft Technical Support. Unfortunately, the issue you are having is related to general gameplay hints and tips that is either covered in the manual, or is available via another source such as the Ubisoft forums (http://www.ubi.com/US/Community/ForumBrowser.aspx).
You may be able to find hints, tips, and walkthroughs for this game for free by visiting fan led websites such as http://www.gamefaqs.com and http://www.ign.com.
Customer (Jonathan CARCOPO) 11/11/2010 02:49 PM
Day 4 same problem....problem persists. Something tells me your autosave does not work.
Auto-Response 11/10/2010 10:49 PM
Title: How Do I Save My Progress?
Link: http://ubisoft.custhelp.com/cg...p_created=1289243222
Title: Game Not Recognizing Movements
Link: http://ubisoft.custhelp.com/cg...p_created=1289240919
Title: How Do I Change Profiles?
Link: http://ubisoft.custhelp.com/cg...p_created=1289238619
Title: Game Setup Problems
Link: http://ubisoft.custhelp.com/cg...p_created=1289241921
Title: How Do I Edit My Profile Information?
Link: http://ubisoft.custhelp.com/cg...p_created=1289238239
Customer (JC) 11/10/2010 10:49 PM
Re: Your Shape Fitness Evolved: I have already taken the fitness test 2 times now on 2 different days and on the 3rd day it is still asking me to take the "FITNESS TEST" again! It displays my previous stats and I even created a uplay account and linked it, but for some reason this thing keeps wanting me to take the fitness test again and again. In the forums another person was having the same exact issue. Has anyone else reported this bug and is there a way to get around it? I am unable to get anywhere with personal training because of this. I only have one user account on my machine and my kinect recognizes me with out any issues at all. Please advise!
Junior Member
Junior Member
Junior Member
Being the person that started this, we got off on a lot of tangents, but plain and simple...my picture is still pathetic even with natural light and I cannot make it through the test and then also do the first set of whatever. Most people that are out of shape and/or overweight are not going to always make it through. I honestly will be selling this on Amazon...if you want it, let me know.
Junior Member
Months later and I had the same problem. Did the first training session (fitness test) two nights ago, got rated, finished, and exited the only way I could figure out to. Last night went back and it had the calories burned from the fitness test but made me take it again. WTF?
Oh yeah - what is the right way to exit out of the game?
Senior Member
Junior Member
This did not work for me. I have gone through the fitness test and 2 different programs, twice. I'm now being sent through the Mat tutorial and fitness test.... AGAIN.Originally posted by astromusic:
Update from that same poster:
"Update to my last post....I had my wife check for me (I was curious myself now) and my fit test seems to have been saved properly. After your fit test make sure to choose a program and it should correct the problem by saving your results. I went ahead and did he first set of exercises in the program but hopefully you don't have to go that far to make it work."
So, there is at least a work around that seems to be satisfactory.
