Silent Hunter 5 Stopped Working - Won't Even Launch | Forums

[Lugnut1963]

I've been going back and forth with tech for 3 weeks now.... what I want to know is when are they going to address this problem and fix it.

[Maverick_U2007]

There is one line in the text file from the launcher of Sfenne that may be the issue as to why the game won't actually launch and it is this one.

2010-04-01 19:25:25 [5656] [DEBUG ] LoginHelper.cpp (118) : Failed to decrypt the user password

I have absolutely no idea how the DRM system acutally works save from saying that there are certain 'checks' that must be positive before the game will be authorised and launched.

Seems to be that it's failure to effectively authorise the 'user password' is some sort of preventative measure in the DRM to prevent a pirated copy being used.

I don't know if you gentlemen can compare the relevant log files from the launcher folder to see if the same error applies to you all. If it does it gives you more of an arguement to take back to technical support...for what it's worth.

The Assasins Creed 2 PC players are having the same problems, can I suggest that you take a look at their forum, someone has suggested a fix for their launcher issues

Launcher probelms

I am not sugesting it is a fix for the Silent Hunter issue but it may point you to something to help you out.

Maverick

[Lugnut1963]

Thanks Maverick.....will check that out....
By the way SHOOT THE RABBIT!!!!!! LOL

[sfennen]

Well, it's been over a week since I logged a case with Ubisoft via the online tech support portal, and to date I've had no response. I checked the case and I'm the only one who has done anything to it - providing updates as I tried additional troubleshooting steps.

I don't expect immediate resolution, but I do expect a timely acknowledgement that a human being is at least interested in helping me.

Given there are several of us experiencing the same issue, I think it's only reasonable to expect UBI to give us a little support.

If anyone from Ubisoft actually reads this thread, I recommend you take a look at Bohemia Interactive's standard of support. They respond quickly and at least make an effort.

I'm one disappointed customer who can't use the product I paid for, and can't get the attention of the company that made the apparently faulty product to get it fixed.

Grumble grumble.

[sfennen]

Update: I just found a more recent thread in this forum where someone described the same problem - and a solution.

After disabling all the Vista fancy window appearance stuff (I think this equates to turning off aero?), I can get the game to work again!

Still no response from Ubisoft support though...

[Lugnut1963]

Sfennen can you let us know where thread is or what we need to turn off pls

[Yooperbacker]

I think this maybe the thread sfennen is speaking of - click here to go to that link.

From what I can tell the person turned off their fancy Windows theme, went back to the basic one and the game loaded. This person has Windows 7.

[Maverick_U2007]

I have windows 7 and found that when I started to play Bad Company 2, because I also had other programs running on another screen, that the system itself wanted to turn off 'Aero' because it was 'hogging resources'.

Here is a link on how turn them off in both Vista and Windows 7.

Turn off 'Aero'

Maverick

[Lugnut1963]

That did it ! Turned off Aero and Im playing the game...thats all it is. Thanks Maverick and everyone for the help..Now I can enjoy the game...the player interface leaves a lot to be desired....

[Maverick_U2007]

Take a look here...

Subsim Mod Section

You will find, amongst others, a Mod by TheDarkWraith that re-enables a lot of the features of the UI from both SH3 and SH4. All are enabled using JSGME...you will then feel more at home with it!!!

Maverick