1. #1

    Cannot re-activate Ubisoft+

    Hello, I am trying for the past couple of hours or so to re-activate my Ubisoft+ subscription, but it looks like it is impossible for me to do so. When I tried first time it told me the offer is no longer available and now when I press the button to re-activate the subscription nothing happens at all. I uninstalled and installed Ubisoft Connect, I cleared the cache, I restarted the app and the PC quite a few times, nothing seems to work. What is happening?
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  2. #2
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Hey, shingeki2002!

    Thank you for reaching out about your Ubisoft+ subscription and the issue you are having re-activating it. I have checked and can see that you should be able to access Ubisoft+.

    Can you try logging out of Ubisoft Connect, then restarting your router. When the router is fully back up and working please then sign back into Ubisoft Connect and seeing if you can access the Ubisoft+ catalog of games?

    Thank you.
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