1. #1

    Ubisoft+ Subscription does not support SCA (Strong Customer Authentication)

    I've been informed by my bank that the reason my Ubisoft+ subscription is failing is because the Ubisoft subscription payment system has not been updated to send SCA anti-fraud information.
    I've tried twice to raise tickets about it. The agents are not interested in escalating it.
    Their default response is "use another payment method" or "update my address and retry the payment" and a number of other utterly unhelpful scripted responses.
    This really leaves me with canceling my Ubisoft+ subscription.
    I'm certainly not going to open up new bank accounts or credit cards in an attempt of finding one that doesn't require SCA (yet) just to work around Ubisoft's utterly poor support service.
    Really poor customer service Ubisoft, really really poor.
    Share this post

  2. #2
    Ubi-Nacho's Avatar Ubisoft Support Staff
    Join Date
    Jul 2021
    Posts
    109
    Hello there Grevane.

    Thank you for the feedback regarding SCA, and Ubisoft's current systems.

    Any case escalation will need to be discussed within the case in question, however, we're still able to forward your comments here on to the appropriate teams for review.

    Apologies for any inconvenience caused. If you'd like to reach out to us regarding payment issues, you're welcome to return to any open cases. You can also create a new one here, as we're unable to request payment details over or public forums.

    Many thanks.
    Share this post