1. #1
    MooX..'s Avatar Junior Member
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    Apr 2014
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    20

    Score not uploading to the leaderboard

    Playing long tracks / ninja tracks is really hard, it seems the game will not upload my personal best if I get disconnected from ubi servs at some point of the run (which are very unstable playing from hong kong, seems we get throttled on your side).

    I feel like it's linked to the anti cheat / drm implementation (which randomly freezes the game engine from time to time too).

    I know this game is a bit left for dead, but if there's any solution that would be appreciated (yes I rebooted my computer / router, checked my dns, got an open NAT and I am 100% sure I have a stable connection).
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  2. #2
    Ubi-Nacho's Avatar Ubisoft Support Staff
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    Jul 2021
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    Hello there MooX..

    Thank you for posting to the forums. Sorry to hear about this issue you've been experiencing with the leaderboard not being updated after loosing connection.

    We understand you've noted that your connection may not be stable when connecting from Hong Kong. This is something we like to offer our connectivity troubleshooting steps for. Following our connectivity articles here, is a way to ensure the software has it's best chance of being able to communicate with our services. These steps will also help us to narrow down the cause of the disconnections, should the problem remain after trying them.

    For issues with your game freezing, we'd also like to advise checking our general PC troubleshooting, so that we can narrow down possible causes for this too.

    Let us know how this goes, and if you have any questions for us.
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  3. #3
    MooX..'s Avatar Junior Member
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    Apr 2014
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    I'm sure my connection is stable, all other services work perfectly, only trials rising fails to upload replays from time to time. And random freeze happen to most people in the community.
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  4. #4
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    Oct 2014
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    UK
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    2,509
    Hey MooX..

    Game freezes on PC can be caused by a variety of things. First of all, we would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

    If you have done those steps, please could you submit them through a support ticket or contact us through live chat on the same link.

    You can also private message us on Twitter or Facebook if you prefer, and we can link that chat into a support ticket.

    You can find instructions on how to create the files and attach them to your ticket at the links below:

    DX Diag

    MSINFO

    Another good thing you can try for both issues you are seeing before sending us those files is to just close Ubisoft Connect, go to your cache folder in your Ubisoft Connect directory and rename your cache folder to something like "cachebackup". Then see if you still have the issue, as this clears your cache which could have been a cause for it. If you do need to contact us though, please mention what you have already tried already so it doesn't get suggested to you again when we contact you back.
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