1. #1

    Ubisoft+ payment problem

    I just through the Ubisoft connect app to apply Ubisoft+, when i settled the payment by credit card, i received SMS and email from bank center, it said the transaction from Xsolla *Ubi* HKD$4.08, than i login my Ubisoft connect app again, it have not apply a Ubisoft+ service to me, please help me what the problem.
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  2. #2
    Ubi-Nacho's Avatar Ubisoft Support Staff
    Join Date
    Jul 2021
    Posts
    109
    Hi there setsuoa!

    Thanks for reaching out in regards to your Ubisoft+ subscription.

    Regrettably, this particular situation would need to be investigated privately, so that we can gather some more information from you. Could you please reach out to us through a Ubisoft support case, and an agent will be in touch as soon as possible.

    If you have any other questions for us, please reach back out!
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