1. #1

    Loading games disables external monitor

    I have a MSI Trident X i7 11700k with Inlet UHD 750 integrated graphics and RTX 3080. I have an external sensor monitor for temps, usage, fans, etc. Everytime I load Ubisoft games, it disables my external sensor. No other gaming loads does this. I suspect the loading uses the RTX 3080 so much that it disables the external monitor. I do not have the option to select the gpu in BIOS nor in NVIDIA control panel to assign the igpu to the extenal monitor. Any feedback is appreciated
    Share this post

  2. #2
    Ubi-Thrupney's Avatar Ubisoft Support Staff
    Join Date
    Mar 2021
    Posts
    634
    Hey there cllewis405 - thanks for reaching out about this. I understand your external monitor for your system's sensors is being disabled when starting up our games - that sounds most inconvenient, and I'm sorry to hear about this!

    I'm not familiar with the sort of external display you've mentioned - I'm unsure if you're referring to an ordinary external display which you happen to use to track your system temps, or if it's a specific product made for this task. If the latter, can you link me to what you've been using?

    Please also see our troubleshooting guide. The steps it describes are able to fix the majority of issues, so it's a great starting point. In particular from that guide, please make sure you've updated your graphics drivers and operating system, and you're running the game with administrator rights.

    Let me know if those steps help at all. If not, there are some more advanced things we can try to help diagnose the issue, so I'll explain those if needed
    Share this post