-
Junior Member
Not receiving 2FA code
Hai, I am not able to receive any ubisoft support mails in my registered email address( i used to receive everything till a week ago). This includes the 2FA code which i need to get in order to log in EVERY TIME. ( yes i have checked spam and i have checked the Blocked emails also, it is not there). I haven't been able to login to my account for some time now due to this. Kindly help
-
Ubisoft Support Staff
Hi there!
Sorry to hear about these difficulties you've been having accessing any mail from Ubisoft Support.
As this is a public forum space, we're unable to ask for details we might need to take a closer look at this issue for you. If you're able to access your account on our support site, we'd recommend opening a support case with us. If you're not able to do this (due to 2FA for example), please could you send us a private message through:
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Please let us know if you require any further assistance.