1. #1

    Silent Hunter 4 Gold crashes on Windows 10

    Hi,

    I recently installed Silent Hunter 4 Gold Edition via Ubisoft Connect.
    The installation completed successfully.

    The game launches in an unmodifiable 1024x768 window.
    Issues that I have:
    1. Any changes to gameplay setting are not saved on exit
    2. As soon as I try to got to "Graphics Settings" the game freezes and then crashes.
    3. When I start a Quick Mission the window is black, the game is stack to paused (see image below)


    Windows Version: Windows 10 Pro 21H2 19044.1503

    This is the windows error report for crashing:
    Version=1
    EventType=APPCRASH
    EventTime=132882805977007914
    ReportType=2
    Consent=1
    UploadTime=132882805999693249
    ReportStatus=268435456
    ReportIdentifier=2fab4056-68a3-49f6-aa1d-89efce3a226a
    IntegratorReportIdentifier=d186950d-94f2-4b04-a52f-f7d3b16900ee
    Wow64Host=34404
    Wow64Guest=332
    NsAppName=sh4.exe
    OriginalFilename=sh4.exe
    AppSessionGuid=00004ccc-0001-004f-f242-db033518d801
    TargetAppId=W:00062ab51b4ff6ba620edb87b921a40e4e3b 00000904!0000d678490df834d072ea7f80614ec3fcbcf8731 e35!sh4.exe
    TargetAppVer=2007//12//20:12:14:33!23568e!sh4.exe
    BootId=4294967295
    ServiceSplit=46137344
    TargetAsId=833
    IsFatal=1
    EtwNonCollectReason=1
    Response.BucketId=9f04305aee0a8f192e51ee2b2e517cc0
    Response.BucketTable=1
    Response.LegacyBucketId=740023742
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=sh4.exe
    Sig[1].Name=Application Version
    Sig[1].Value=1.5.0.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=476a5ca9
    Sig[3].Name=Fault Module Name
    Sig[3].Value=sh4.exe
    Sig[4].Name=Fault Module Version
    Sig[4].Value=1.5.0.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=476a5ca9
    Sig[6].Name=Exception Code
    Sig[6].Value=c00000fd
    Sig[7].Name=Exception Offset
    Sig[7].Value=00013406
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.19044.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=9b3d
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=9b3d6dce11baec1a381d0ea0a6dd69ce
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=7248
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=72485b8471368f1b8c9afd95c742298b
    UI[2]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\sh4.exe
    LoadedModule[0]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\sh4.exe
    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
    LoadedModule[3]=C:\Program Files\AVAST Software\Avast\x86\aswhook.dll
    LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
    LoadedModule[5]=C:\WINDOWS\SYSTEM32\apphelp.dll
    LoadedModule[6]=C:\WINDOWS\SYSTEM32\AcLayers.DLL
    LoadedModule[7]=C:\WINDOWS\System32\msvcrt.dll
    LoadedModule[8]=C:\WINDOWS\System32\USER32.dll
    LoadedModule[9]=C:\WINDOWS\System32\win32u.dll
    LoadedModule[10]=C:\WINDOWS\System32\GDI32.dll
    LoadedModule[11]=C:\WINDOWS\System32\gdi32full.dll
    LoadedModule[12]=C:\WINDOWS\System32\msvcp_win.dll
    LoadedModule[13]=C:\WINDOWS\System32\ucrtbase.dll
    LoadedModule[14]=C:\WINDOWS\System32\SHELL32.dll
    LoadedModule[15]=C:\WINDOWS\System32\SHLWAPI.dll
    LoadedModule[16]=C:\WINDOWS\System32\OLEAUT32.dll
    LoadedModule[17]=C:\WINDOWS\System32\combase.dll
    LoadedModule[18]=C:\WINDOWS\System32\RPCRT4.dll
    LoadedModule[19]=C:\WINDOWS\System32\SETUPAPI.dll
    LoadedModule[20]=C:\WINDOWS\System32\cfgmgr32.dll
    LoadedModule[21]=C:\WINDOWS\System32\bcrypt.dll
    LoadedModule[22]=C:\WINDOWS\SYSTEM32\MPR.dll
    LoadedModule[23]=C:\WINDOWS\SYSTEM32\sfc.dll
    LoadedModule[24]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
    LoadedModule[25]=C:\WINDOWS\SYSTEM32\sfc_os.DLL
    LoadedModule[26]=C:\WINDOWS\SYSTEM32\SortWindows6Compat.dll
    LoadedModule[27]=C:\WINDOWS\System32\IMM32.DLL
    LoadedModule[28]=C:\WINDOWS\System32\ADVAPI32.dll
    LoadedModule[29]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
    LoadedModule[30]=C:\WINDOWS\System32\sechost.dll
    LoadedModule[31]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\Intro.dll
    LoadedModule[32]=C:\WINDOWS\System32\WS2_32.dll
    LoadedModule[33]=C:\WINDOWS\System32\ole32.dll
    LoadedModule[34]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\MSVCR71.dll
    LoadedModule[35]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\MSVCP71.dll
    LoadedModule[36]=C:\WINDOWS\SYSTEM32\VERSION.dll
    LoadedModule[37]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\uplay32.dll
    LoadedModule[38]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\uplay_r1_loader.dll
    LoadedModule[39]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
    LoadedModule[40]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\um.dll
    LoadedModule[41]=C:\WINDOWS\System32\comdlg32.dll
    LoadedModule[42]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\Kernel.dll
    LoadedModule[43]=C:\WINDOWS\System32\shcore.dll
    LoadedModule[44]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\MessageNet.dll
    LoadedModule[45]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\FileManager.dll
    LoadedModule[46]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\MissionEngine.dll
    LoadedModule[47]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\anim.act
    LoadedModule[48]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\EnvSim.act
    LoadedModule[49]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\SimData.dll
    LoadedModule[50]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\movietex.act
    LoadedModule[51]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\PostEffects.act
    LoadedModule[52]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\CameraManager.act
    LoadedModule[53]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\LowLevelUtils.dll
    LoadedModule[54]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\SHControllers.act
    LoadedModule[55]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\Utils.dll
    LoadedModule[56]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\DrawLib.dll
    LoadedModule[57]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\StateMachine.dll
    LoadedModule[58]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\property.dll
    LoadedModule[59]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\zlib1.dll
    LoadedModule[60]=C:\WINDOWS\SYSTEM32\iphlpapi.dll
    LoadedModule[61]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_c0d a534e38c01f4d\COMCTL32.dll
    LoadedModule[62]=C:\WINDOWS\SYSTEM32\WININET.dll
    LoadedModule[63]=C:\WINDOWS\SYSTEM32\OLEACC.dll
    LoadedModule[64]=C:\WINDOWS\SYSTEM32\d3d9.dll
    LoadedModule[65]=C:\WINDOWS\SYSTEM32\d3dx9_32.dll
    LoadedModule[66]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\binkw32.dll
    LoadedModule[67]=C:\WINDOWS\SYSTEM32\AVIFIL32.dll
    LoadedModule[68]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
    LoadedModule[69]=C:\WINDOWS\SYSTEM32\dwmapi.dll
    LoadedModule[70]=C:\WINDOWS\SYSTEM32\windows.storage.dll
    LoadedModule[71]=C:\WINDOWS\SYSTEM32\WINMM.dll
    LoadedModule[72]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
    LoadedModule[73]=C:\WINDOWS\SYSTEM32\MSACM32.dll
    LoadedModule[74]=C:\WINDOWS\SYSTEM32\Wldp.dll
    LoadedModule[75]=C:\WINDOWS\SYSTEM32\winmmbase.dll
    LoadedModule[76]=C:\WINDOWS\system32\uxtheme.dll
    LoadedModule[77]=C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks.dll
    LoadedModule[78]=C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\overlay.dll
    LoadedModule[79]=C:\WINDOWS\System32\CRYPT32.dll
    LoadedModule[80]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
    LoadedModule[81]=C:\WINDOWS\SYSTEM32\dxgi.dll
    LoadedModule[82]=C:\WINDOWS\SYSTEM32\d3d11.dll
    LoadedModule[83]=C:\WINDOWS\SYSTEM32\HID.DLL
    LoadedModule[84]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
    LoadedModule[85]=C:\WINDOWS\SYSTEM32\XINPUT9_1_0.dll
    LoadedModule[86]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
    LoadedModule[87]=C:\WINDOWS\SYSTEM32\USERENV.dll
    LoadedModule[88]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
    LoadedModule[89]=C:\WINDOWS\SYSTEM32\Secur32.dll
    LoadedModule[90]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
    LoadedModule[91]=C:\WINDOWS\SYSTEM32\GLU32.dll
    LoadedModule[92]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
    LoadedModule[93]=C:\WINDOWS\System32\MSCTF.dll
    LoadedModule[94]=C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\uplay_r1.dll
    LoadedModule[95]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\BezierWaypoint.act
    LoadedModule[96]=C:\WINDOWS\SYSTEM32\iertutil.dll
    LoadedModule[97]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\CameraBehavior.act
    LoadedModule[98]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\EffectManagers.act
    LoadedModule[99]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\EventCamera.act
    LoadedModule[100]=C:\WINDOWS\SYSTEM32\profapi.dll
    LoadedModule[101]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\LipsSync.act
    LoadedModule[102]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\Multiplayer.act
    LoadedModule[103]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
    LoadedModule[104]=C:\WINDOWS\system32\rsaenh.dll
    LoadedModule[105]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
    LoadedModule[106]=C:\WINDOWS\System32\bcryptPrimitives.dll
    LoadedModule[107]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\Particles.act
    LoadedModule[108]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
    LoadedModule[109]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\SHCollisions.act
    LoadedModule[110]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\SHSim.act
    LoadedModule[111]=C:\WINDOWS\System32\NSI.dll
    LoadedModule[112]=C:\WINDOWS\system32\mswsock.dll
    LoadedModule[113]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\SHSound.act
    LoadedModule[114]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
    LoadedModule[115]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\SHZoneEditor.act
    LoadedModule[116]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\Sound.act
    LoadedModule[117]=C:\WINDOWS\SYSTEM32\DSOUND.dll
    LoadedModule[118]=C:\WINDOWS\SYSTEM32\powrprof.dll
    LoadedModule[119]=C:\WINDOWS\SYSTEM32\UMPDC.dll
    LoadedModule[120]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[121]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\SoundEdit.act
    LoadedModule[122]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\StateMachineCtl.act
    LoadedModule[123]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\shfolder.dll
    LoadedModule[124]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
    LoadedModule[125]=C:\WINDOWS\SYSTEM32\MSASN1.dll
    LoadedModule[126]=C:\WINDOWS\System32\WINTRUST.dll
    LoadedModule[127]=C:\WINDOWS\SYSTEM32\urlmon.dll
    LoadedModule[128]=C:\WINDOWS\SYSTEM32\srvcli.dll
    LoadedModule[129]=C:\WINDOWS\SYSTEM32\netutils.dll
    LoadedModule[130]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
    LoadedModule[131]=C:\WINDOWS\SYSTEM32\textinputframework.dll
    LoadedModule[132]=C:\WINDOWS\System32\CoreUIComponents.dll
    LoadedModule[133]=C:\WINDOWS\System32\CoreMessaging.dll
    LoadedModule[134]=C:\WINDOWS\SYSTEM32\ntmarta.dll
    LoadedModule[135]=C:\WINDOWS\SYSTEM32\wintypes.dll
    LoadedModule[136]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[137]=C:\WINDOWS\System32\fwpuclnt.dll
    LoadedModule[138]=C:\WINDOWS\System32\clbcatq.dll
    LoadedModule[139]=C:\Windows\System32\quartz.dll
    LoadedModule[140]=C:\WINDOWS\System32\schannel.dll
    LoadedModule[141]=C:\WINDOWS\SYSTEM32\dxcore.dll
    LoadedModule[142]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
    LoadedModule[143]=C:\WINDOWS\SYSTEM32\NTASN1.dll
    LoadedModule[144]=C:\Windows\System32\cryptnet.dll
    LoadedModule[145]=C:\Windows\System32\qasf.dll
    LoadedModule[146]=C:\Windows\System32\WMVCore.DLL
    LoadedModule[147]=C:\Windows\System32\msdmo.dll
    LoadedModule[148]=C:\Windows\System32\WMASF.DLL
    LoadedModule[149]=C:\Windows\System32\mfperfhelper.dll
    LoadedModule[150]=C:\WINDOWS\system32\mlang.dll
    LoadedModule[151]=C:\Windows\System32\devenum.dll
    LoadedModule[152]=C:\Windows\System32\WMADMOD.DLL
    LoadedModule[153]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
    LoadedModule[154]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
    LoadedModule[155]=C:\WINDOWS\SYSTEM32\wdmaud.drv
    LoadedModule[156]=C:\WINDOWS\SYSTEM32\ksuser.dll
    LoadedModule[157]=C:\WINDOWS\SYSTEM32\AVRT.dll
    LoadedModule[158]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
    LoadedModule[159]=C:\WINDOWS\SYSTEM32\ncrypt.dll
    LoadedModule[160]=C:\WINDOWS\system32\ncryptsslp.dll
    LoadedModule[161]=C:\WINDOWS\SYSTEM32\msacm32.drv
    LoadedModule[162]=C:\WINDOWS\SYSTEM32\midimap.dll
    LoadedModule[163]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
    LoadedModule[164]=C:\Windows\System32\DDRAW.dll
    LoadedModule[165]=C:\Windows\System32\DCIMAN32.dll
    LoadedModule[166]=C:\WINDOWS\SYSTEM32\D3DIM700.DLL
    LoadedModule[167]=C:\Windows\System32\wmvdecod.dll
    LoadedModule[168]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
    LoadedModule[169]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
    LoadedModule[170]=C:\Windows\System32\Windows.UI.dll
    LoadedModule[171]=C:\Windows\System32\InputHost.dll
    LoadedModule[172]=C:\Windows\System32\WindowManagementAPI.dll
    LoadedModule[173]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
    LoadedModule[174]=C:\WINDOWS\System32\coml2.dll
    LoadedModule[175]=C:\WINDOWS\System32\DriverStore\FileRepository\u0 375709.inf_amd64_b5db6b3799486cf8\B375758\aticfx32 .dll
    LoadedModule[176]=C:\WINDOWS\System32\DriverStore\FileRepository\u0 375709.inf_amd64_b5db6b3799486cf8\B375758\atiu9pag .dll
    LoadedModule[177]=C:\WINDOWS\System32\DriverStore\FileRepository\u0 375709.inf_amd64_b5db6b3799486cf8\B375758\atiumdag .dll
    LoadedModule[178]=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\dbghelp.dll
    LoadedModule[179]=C:\WINDOWS\System32\DriverStore\FileRepository\u0 375709.inf_amd64_b5db6b3799486cf8\B375758\atiumdva .dll
    LoadedModule[180]=C:\WINDOWS\SYSTEM32\amdihk32.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    OsInfo[0].Key=vermaj
    OsInfo[0].Value=10
    OsInfo[1].Key=vermin
    OsInfo[1].Value=0
    OsInfo[2].Key=verbld
    OsInfo[2].Value=19044
    OsInfo[3].Key=ubr
    OsInfo[3].Value=1503
    OsInfo[4].Key=versp
    OsInfo[4].Value=0
    OsInfo[5].Key=arch
    OsInfo[5].Value=9
    OsInfo[6].Key=lcid
    OsInfo[6].Value=1033
    OsInfo[7].Key=geoid
    OsInfo[7].Value=221
    OsInfo[8].Key=sku
    OsInfo[8].Value=48
    OsInfo[9].Key=domain
    OsInfo[9].Value=0
    OsInfo[10].Key=prodsuite
    OsInfo[10].Value=256
    OsInfo[11].Key=ntprodtype
    OsInfo[11].Value=1
    OsInfo[12].Key=platid
    OsInfo[12].Value=10
    OsInfo[13].Key=sr
    OsInfo[13].Value=0
    OsInfo[14].Key=tmsi
    OsInfo[14].Value=221468603
    OsInfo[15].Key=osinsty
    OsInfo[15].Value=3
    OsInfo[16].Key=iever
    OsInfo[16].Value=11.789.19041.0-11.0.1000
    OsInfo[17].Key=portos
    OsInfo[17].Value=0
    OsInfo[18].Key=ram
    OsInfo[18].Value=16335
    OsInfo[19].Key=svolsz
    OsInfo[19].Value=418
    OsInfo[20].Key=wimbt
    OsInfo[20].Value=0
    OsInfo[21].Key=blddt
    OsInfo[21].Value=191206
    OsInfo[22].Key=bldtm
    OsInfo[22].Value=1406
    OsInfo[23].Key=bldbrch
    OsInfo[23].Value=vb_release
    OsInfo[24].Key=bldchk
    OsInfo[24].Value=0
    OsInfo[25].Key=wpvermaj
    OsInfo[25].Value=0
    OsInfo[26].Key=wpvermin
    OsInfo[26].Value=0
    OsInfo[27].Key=wpbuildmaj
    OsInfo[27].Value=0
    OsInfo[28].Key=wpbuildmin
    OsInfo[28].Value=0
    OsInfo[29].Key=osver
    OsInfo[29].Value=10.0.19041.1503.amd64fre.vb_release.191206-1406
    OsInfo[30].Key=buildflightid
    OsInfo[30].Value=6767771C-496D-4755-8838-06469CF3C1E4.1
    OsInfo[31].Key=edition
    OsInfo[31].Value=Professional
    OsInfo[32].Key=ring
    OsInfo[33].Key=expid
    OsInfo[34].Key=fconid
    OsInfo[35].Key=containerid
    OsInfo[36].Key=containertype
    OsInfo[37].Key=edu
    OsInfo[37].Value=0
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Silent Hunter IV
    AppPath=E:\Games\Ubisoft Games\Silent Hunter 4 Gold Edition\sh4.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=6CA2D859EB466836045E773B8786F7 A4
    MetadataHash=1598442260
    This is the game window on starting a Quick Mission:
    https://www.dropbox.com/s/ndmb3r9ece...issue.png?dl=0
    Share this post

  2. #2

    Me too!

    I got Silent Hunter 4 from the Ubisoft port. It ran for the 1st 2 months I played it. Now when I open it after the Ubisoft splash and the sh4 splash it goes to a black screen that won't respond. I can't even minimize it. I actually have to log out to get it to close.
    Share this post

  3. #3
    Ubi-TheBerry's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,971
    Hey there guys,

    Thank you for reaching out to us - sorry for the delay in getting back to you and to see the game is crashing for you!

    If you haven't yet attempted any troubleshooting, could you please give the steps in our guide a try, including verifying the game's files?

    If you're still having issues after completing those steps, then could you please open a case on our Support Site and send over your system files.

    DxDiag

    Msinfo

    We'd be more than happy to take a closer look!

    If you're unable to create a ticket on the Help Site, you can also reach us on Facebook and Twitter.
    Share this post