1. #1

    No upgrade option

    So, I bought the physical PS4-version of Immortals Fenyx Rising, which should be eligible for a free upgrade to the PS5-version (at least according to the info on the box). From what I’ve read, there should be an option to upgrade for free on the right when pressing ’down’ from the game icon, but I have no such option. Can someone help me with this?
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  2. #2
    Have the same problem... where is the upgrade option??
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  3. #3
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,508
    Hello everyone, thanks for reaching out to us about this upgrade.

    For physical copies, the disc must be inserted to launch both the current-gen and next-gen versions of the game.

    Transferring your save file >

    Can you please launch your PS4 game in your PS4 console, then select the option to upload your saves to the cloud if you would like to continue your progress.

    Upgrading the PS4 version >

    Please insert your PS4 disc into PS5, select the game tile at the top, then before you launch the game, if you look to your right-hand side, you should see an image of Immortals in a square, that you can select, this will say 'free PS5 upgrade.

    Once you have selected this image on the left, select the free box, then order and pay, then finally select download.

    if you have any trouble with these steps, do let us know in this thread, thank you.
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  4. #4
    I am having exactly the same problem. I bought the PS4 disc version a while back to enjoy later the ps5 version, but inserting the disc to my PS5 only installs ths PS4 version, and the PS5 version is still unavailable, I can only buy it. The 3 dot only let me choose the ps4 verison or the PS5 demo version. Really frustrating!

    I have contacted the support, and they said:

    "The issue affecting players unable to upgrade the physical version of some Ubisoft games from PS4 to PS5 is under investigation.

    We apologize for any inconvenience caused. Once it is fixed you should be able to do the following. I am going to send to the development team for further investigation."

    Your solution doesn't work.

    "Please insert your PS4 disc into PS5, select the game tile at the top, then before you launch the game, if you look to your right-hand side, you should see an image of Immortals in a square, that you can select, this will say 'free PS5 upgrade."

    There is NO such a text as free upgrade, I can only purchase it once again...
    The right hand side box takes me to the PS4/PS5 verion of the game in the store, and I would have to buy it again...
     1 people found this helpful
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  5. #5
    Like previous posters have said, there is no ”free uppgrade-tile”. I’ve seen videos describing this method, but the option to upgrade has simply disappeared from the PS Store. Me and my family have bought the season pass and cannot wait to start playing. Please fix this ASAP!
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  6. #6
    I'm in the same situation
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  7. #7
    Hello,

    The problem seems to be solved, I have access to the upgrade now.

    Thanks
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  8. #8
    Originally Posted by Derive.Zero Go to original post
    Hello,

    The problem seems to be solved, I have access to the upgrade now.

    Thanks

    I can confirm that this is the case for me as well! It is strange that this happened in the first place, but I’m glad that it somehow got settled.
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  9. #9
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
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    3,186
    Originally Posted by Juan_Lagu Go to original post
    I'm in the same situation
    Hey!

    Can you confirm if you are still experiencing this issue?

    Originally Posted by Derive.Zero Go to original post
    Hello,

    The problem seems to be solved, I have access to the upgrade now.

    Thanks


    Originally Posted by Tubb3 Go to original post
    I can confirm that this is the case for me as well! It is strange that this happened in the first place, but I’m glad that it somehow got settled.
    Brilliant to hear that this is now working for you both. If you need anything else please let us know.
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