1. #1

    Changing E-mail Address Dilemma

    I've spoken to a few advisors about changing my e-mail address on an old ubisoft account so i can then transfer a game, i don't have access to the e-mail anymore as it doesn't exist.

    When the try and go through the verification process they ask for a picture of my gamer tag on my console.

    I don't own a console - I said I could show them me logged in on my PC game pass account

    I don't understand why i need an XBOX console to change my e-mail address.
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  2. #2
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    Oct 2014
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    UK
    Posts
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    Hey JimSuxxx,

    If you've been asked for that image, this means there is an Xbox account linked to the account in question, and we would need to get that to verify you own that account if there is no other way to do so. Please feel free to reply back to the support ticket or conversation you were having with them if you haven't already, as we can't go into account details here on the public forums.
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