1. #1

    78.4% download error

    Just got fractured but whole and I’ve gotten to the fast past mission the third main one, but my game hasn’t finished downloading and it’s been 5 days. I deleted and downloaded again and it gave me the same message. Is there anyway to fix this?
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  2. #2
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,508
    Hello Futur3_Dr1x, thanks for posting, welcome to the forums, and sorry for the delay in replying to the download issues you have experienced.

    The first thing I would recommend would be to follow the steps in this guide, should your download become stuck, as this guide contains the most common fixes for download issues >
    https://support.ubisoft.com/en-GB/Article/000062879

    Next, please also try deleting the Ubisoft Connect cache folder, as shown in this guide, as it can help with various launcher issues and should reset its temporary saved files and connections, that may be causing these issues >
    https://www.ubisoft.com/help?article=000061966
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  3. #3

    System

    What about if I’m on ps4 how would I do this?
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  4. #4

    Download error

    Hey I got fractured but whole for my ps4 a while ago, but I’ve only got up to the first fast pass mission. My game keeps giving me the message that the game is not loaded, but it has been at 74.8% loaded for a month. Is there anyway I can fix this?
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  5. #5
    Ubi-Nacho's Avatar Ubisoft Support Staff
    Join Date
    Jul 2021
    Posts
    109
    Hello there!

    Apologies for forwarding our PC based troubleshooting.

    Could you please follow the steps listed in Playstation's help article here, and let us know if this helps to resolve the issue for you? These steps should help with most download and installation problems, however please be in touch should you require further assistance.

    Thank you.
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