1. #1

    Immortals Fenyx Rising Crashing when reachingHall of Gods

    Hello Guys i progressed the Immortals Fenyx Risng to the Hall of Gods and when i reach the mountain its just crashes to desktop
    Windows 10 Pro 64-bit
    CPU
    Intel Core i7 3770 @ 3.40GHz
    Ivy Bridge 22nm Technology
    RAM
    8,00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
    Motherboard
    Hewlett-Packard 3397 (Intel Core i7-3770 CPU @ 3.40GHz)
    Graphics
    GR276HL (1280x960@60Hz)
    2GB VRAM 2047MB NVIDIA GeForce GTX 750 (ASUStek Computer Inc)
    Storage
    111GB SSD 120GB ATA Device (ATA (SSD))
    232GB Western Digital WDC WD2500BEVS-22UST0 ATA Device (ATA )
    931GB LaCie P9220 SCSI Disk Device (USB )
    please help me i cant play this by this issue
    Drivers all up to date
    Windows 10 Fully updated no update missing
    all fixes i tried on the internet
    my main hard disk installed is C
    games not on C: Drive
    its Drive
    no warnings, no error messages, just when games crashes its ubisoft showing the crash message sending the crashing and no more
    pls just help me, to get rid of this ERROR! THANKS
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  2. #2
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,508
    Hello Detechus, thanks for reaching out to us and sorry to hear of your crashes in this specific part of the game.

    I would like to ask is, what specific driver update are you using with your GeForce GTX 750? Other players, who had this issue noted that downgrading to a previous driver release fixed this exact problem for them. Some of the drivers which had this problem were reported to be 461.92, 465.89, 461.92 and 461.92

    Next, would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for the crashing issue you are having and covers permissions, hardware, software, and corrupt files, that could potentially cause this >
    https://www.ubisoft.com/help?article=000061047

    Should these steps not resolve this issue for you, please contact let us know and we can create a support ticket for you to investigate this in further detail!
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