1. #1

    various save games

    When I run heroes via uplay: // launch /, I have different saves than if I would run the game from the target path (C: \ Program Files (x86) \ Ubisoft \ Ubisoft Game Launcher \ games \ Might & Magic Heroes VI \ Might & Magic Heroes VI.exe).Is it possible to merge these saves or transfer them?

    The target path and starting the game by uplay launch have different game IDs. I tried to copy, but unfortunately there is a synchronization at startup and it replaces the old records


    I even reinstalled the game, but unfortunately it didn't help
    Share this post

  2. #2
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Hey, Smerfiaczek91!

    Sorry to hear that you are encountering this issue. As this could possibly be a licensing issue on your account we are going to need to look into this directly with you.

    You can contact us via a private message on our social media channels here:

    Facebook

    Twitter

    Alternatively, you can reach out to us via a support ticket HERE or a live chat HERE.

    Thank you.
    Share this post

  3. #3
    I have case number. Do you need this number?
    Share this post

  4. #4
    Ubi-Nacho's Avatar Ubisoft Support Staff
    Join Date
    Jul 2021
    Posts
    109
    Hello there Smerfiaczek91.

    Thank you for returning to the forums. We'd like to ask that you don't share your support case number here for security reasons.

    We can see that your case has been forwarded to the relevant teams for further investigation. We'll reach out to you through your case once more news becomes available.

    Please let us know if you have any additional questions in the meantime.
    Share this post