When I tried to launch SH4 the other day, it refused to load at all - not even getting to the intro videos. I've spent quite a bit of time going through the usual procedures to no avail. Using WinDBG, and I'm no expert, it looks like the game is trying to call a nonexistent address in ntdll.dll when it loads - it looks like this may be a software issue Ubisoft needs to resolve. Willing to provide any info I can.
Code:************* Path validation summary ************** Response Time (ms) Location Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols CommandLine: "C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\sh4.exe" ************* Path validation summary ************** Response Time (ms) Location Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols Executable search path is: ModLoad: 00010000 0034f000 image00010000 ModLoad: 76ec0000 77063000 ntdll.dll ModLoad: 75b90000 75c80000 C:\WINDOWS\SysWOW64\KERNEL32.DLL ModLoad: 74d80000 74f94000 C:\WINDOWS\SysWOW64\KERNELBASE.dll ModLoad: 53600000 5369f000 C:\WINDOWS\SysWOW64\apphelp.dll ModLoad: 77070000 772f4000 C:\WINDOWS\SysWOW64\AcLayers.DLL ModLoad: 75c80000 75d3f000 C:\WINDOWS\SysWOW64\msvcrt.dll ModLoad: 75000000 751a0000 C:\WINDOWS\SysWOW64\USER32.dll ModLoad: 76a90000 76aa8000 C:\WINDOWS\SysWOW64\win32u.dll ModLoad: 75940000 75964000 C:\WINDOWS\SysWOW64\GDI32.dll ModLoad: 76840000 7691c000 C:\WINDOWS\SysWOW64\gdi32full.dll ModLoad: 75d40000 75dbb000 C:\WINDOWS\SysWOW64\msvcp_win.dll ModLoad: 751a0000 752c0000 C:\WINDOWS\SysWOW64\ucrtbase.dll ModLoad: 75dc0000 76373000 C:\WINDOWS\SysWOW64\SHELL32.dll ModLoad: 76c70000 76cb5000 C:\WINDOWS\SysWOW64\SHLWAPI.dll ModLoad: 76510000 765a6000 C:\WINDOWS\SysWOW64\OLEAUT32.dll ModLoad: 765b0000 76831000 C:\WINDOWS\SysWOW64\combase.dll ModLoad: 76bb0000 76c6f000 C:\WINDOWS\SysWOW64\RPCRT4.dll ModLoad: 75470000 758ac000 C:\WINDOWS\SysWOW64\SETUPAPI.dll ModLoad: 76a30000 76a6b000 C:\WINDOWS\SysWOW64\cfgmgr32.dll ModLoad: 76a70000 76a89000 C:\WINDOWS\SysWOW64\bcrypt.dll ModLoad: 52fa0000 52fb9000 C:\WINDOWS\SysWOW64\MPR.dll ModLoad: 00360000 00363000 C:\WINDOWS\SysWOW64\sfc.dll ModLoad: 74c80000 74cf2000 C:\WINDOWS\SysWOW64\WINSPOOL.DRV ModLoad: 52a60000 52a6f000 C:\WINDOWS\SysWOW64\sfc_os.DLL ModLoad: 78fb0000 79201000 C:\WINDOWS\SysWOW64\AcGenral.DLL ModLoad: 758b0000 75925000 C:\WINDOWS\SysWOW64\sechost.dll ModLoad: 76930000 76a13000 C:\WINDOWS\SysWOW64\ole32.dll ModLoad: 76490000 7650a000 C:\WINDOWS\SysWOW64\ADVAPI32.dll ModLoad: 73960000 739d4000 C:\WINDOWS\SysWOW64\UxTheme.dll ModLoad: 748b0000 748d8000 C:\WINDOWS\SysWOW64\WINMM.dll ModLoad: 6f510000 6f525000 C:\WINDOWS\SysWOW64\samcli.dll ModLoad: 63310000 63329000 C:\WINDOWS\SysWOW64\MSACM32.dll ModLoad: 74890000 74898000 C:\WINDOWS\SysWOW64\VERSION.dll ModLoad: 72f00000 72f25000 C:\WINDOWS\SysWOW64\USERENV.dll ModLoad: 73930000 73956000 C:\WINDOWS\SysWOW64\dwmapi.dll ModLoad: 72d50000 72ef8000 C:\WINDOWS\SysWOW64\urlmon.dll ModLoad: 714b0000 714d1000 C:\WINDOWS\SysWOW64\SspiCli.dll ModLoad: 635e0000 635fd000 C:\WINDOWS\SysWOW64\winmmbase.dll ModLoad: 715d0000 717fb000 C:\WINDOWS\SysWOW64\iertutil.dll ModLoad: 76e00000 76e87000 C:\WINDOWS\SysWOW64\shcore.dll ModLoad: 71810000 7182d000 C:\WINDOWS\SysWOW64\srvcli.dll ModLoad: 71800000 7180b000 C:\WINDOWS\SysWOW64\netutils.dll ModLoad: 75b60000 75b85000 C:\WINDOWS\SysWOW64\IMM32.DLL ModLoad: 00880000 008ac000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\um.dll ModLoad: 00910000 0094d000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\Kernel.dll ModLoad: 74d10000 74d18000 C:\WINDOWS\SysWOW64\WSOCK32.dll ModLoad: 00950000 00964000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\Intro.dll ModLoad: 76b40000 76ba3000 C:\WINDOWS\SysWOW64\WS2_32.dll ModLoad: 00880000 0088c000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\MessageNet.dll ModLoad: 00890000 00896000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\MissionEngine.dll ModLoad: 00910000 00937000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\FileManager.dll ModLoad: 00880000 008a1000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\anim.act ModLoad: 00910000 00949000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\EnvSim.act ModLoad: 00950000 009a0000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\SimData.dll ModLoad: 08aa0000 08aa7000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\movietex.act ModLoad: 00880000 00888000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\CameraManager.act ModLoad: 00910000 00922000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\PostEffects.act ModLoad: 00890000 00895000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\LowLevelUtils.dll ModLoad: 00930000 0097a000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\SHControllers.act ModLoad: 00880000 008aa000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\Utils.dll ModLoad: 00920000 00976000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\MSVCR71.dll ModLoad: 00910000 00918000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\DrawLib.dll ModLoad: 0a480000 0a4fb000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\MSVCP71.dll ModLoad: 00880000 00894000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\StateMachine.dll ModLoad: 00910000 00923000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\zlib1.dll ModLoad: 008a0000 008a8000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\property.dll ModLoad: 00880000 008ac000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\um.dll ModLoad: 00910000 0094d000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\Kernel.dll ModLoad: 76380000 7642f000 C:\WINDOWS\SysWOW64\comdlg32.dll ModLoad: 00950000 00964000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\Intro.dll ModLoad: 00970000 0097c000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\MessageNet.dll ModLoad: 00980000 00986000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\MissionEngine.dll ModLoad: 08aa0000 08ac7000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\FileManager.dll ModLoad: 0a4c0000 0a4e1000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\anim.act ModLoad: 0a480000 0a4b9000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\EnvSim.act ModLoad: 0a4f0000 0a540000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\SimData.dll ModLoad: 00990000 00997000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\movietex.act ModLoad: 0a540000 0a548000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\CameraManager.act ModLoad: 0a550000 0a555000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\LowLevelUtils.dll ModLoad: 0a560000 0a572000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\PostEffects.act ModLoad: 0a580000 0a5ca000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\SHControllers.act ModLoad: 0a5d0000 0a5fa000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\Utils.dll ModLoad: 0a600000 0a656000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\MSVCR71.dll ModLoad: 0a660000 0a668000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\DrawLib.dll ModLoad: 0a670000 0a684000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\StateMachine.dll ModLoad: 0a710000 0a723000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\zlib1.dll ModLoad: 0a690000 0a70b000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\MSVCP71.dll ModLoad: 0a730000 0a738000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\property.dll ModLoad: 74bf0000 74c7d000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_c0da534e38c01f4d\COMCTL32.dll ModLoad: 72d10000 72d42000 C:\WINDOWS\SysWOW64\iphlpapi.dll ModLoad: 748e0000 74933000 C:\WINDOWS\SysWOW64\OLEACC.dll ModLoad: 73180000 735d6000 C:\WINDOWS\SysWOW64\WININET.dll ModLoad: 67df0000 67f7f000 C:\WINDOWS\SysWOW64\d3d9.dll ModLoad: 79210000 79572000 C:\WINDOWS\SysWOW64\d3dx9_32.dll ModLoad: 0a740000 0a7b2000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\binkw32.dll ModLoad: 6f3f0000 6f40b000 C:\WINDOWS\SysWOW64\AVIFIL32.dll ModLoad: 73ab0000 740b8000 C:\WINDOWS\SysWOW64\windows.storage.dll ModLoad: 748a0000 748af000 C:\WINDOWS\SysWOW64\kernel.appcore.dll ModLoad: 52bd0000 52bf2000 C:\WINDOWS\SysWOW64\MSVFW32.dll ModLoad: 73900000 73925000 C:\WINDOWS\SysWOW64\Wldp.dll ModLoad: 0a740000 0a7b2000 C:\Games\Steam\steamapps\common\Silent Hunters Wolves of the Pacific\binkw32.dll (1458.3d5c): Break instruction exception - code 80000003 (first chance) eax=00000000 ebx=00000000 ecx=45510000 edx=00000000 esi=76ed2054 edi=76ed261c eip=76f71ba2 esp=006ffa20 ebp=006ffa4c iopl=0 nv up ei pl zr na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246 ntdll!LdrpDoDebuggerBreak+0x2b: 76f71ba2 cc int 3 0:000> g (1458.3d5c): Access violation - code c0000005 (first chance) First chance exceptions are reported before any exception handling. This exception may be expected and handled. eax=0001a0d8 ebx=0044b000 ecx=006ffb00 edx=0034d443 esi=0073e890 edi=006ffb94 eip=23d63818 esp=006fef54 ebp=006fff5c iopl=0 nv up ei pl nz na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206 23d63818 ?? ??? 0:000> g (1458.3d5c): Access violation - code c0000005 (!!! second chance !!!) eax=0001a0d8 ebx=0044b000 ecx=006ffb00 edx=0034d443 esi=0073e890 edi=006ffb94 eip=23d63818 esp=006fef54 ebp=006fff5c iopl=0 nv up ei pl nz na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206 23d63818 ?? ??? 0:000> !analyze -v ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : AV.Fault Value: Read Key : Analysis.CPU.Sec Value: 0 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DESKTOP-DU8H4VL Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.Sec Value: 1 Key : Analysis.Memory.CommitPeak.Mb Value: 71 Key : Analysis.System Value: CreateObject Key : Timeline.OS.Boot.DeltaSec Value: 12921 Key : Timeline.Process.Start.DeltaSec Value: 59 NTGLOBALFLAG: 70 PROCESS_BAM_CURRENT_THROTTLED: 0 PROCESS_BAM_PREVIOUS_THROTTLED: 0 APPLICATION_VERIFIER_FLAGS: 0 EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 23d63818 ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 00000000 Parameter[1]: 23d63818 Attempt to read from address 23d63818 FAULTING_THREAD: 00003d5c PROCESS_NAME: sh4.exe READ_ADDRESS: 23d63818 FAILED_INSTRUCTION_ADDRESS: +0 23d63818 ?? ??? ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 00000000 EXCEPTION_PARAMETER2: 23d63818 IP_ON_HEAP: 23d63818 The fault address in not in any loaded module, please check your build's rebase log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may contain the address if it were loaded. IP_IN_FREE_BLOCK: 23d63818 STACK_TEXT: WARNING: Frame IP not in any known module. Following frames may be wrong. 006fef50 0034d667 006ff828 00c100c0 00c300c2 0x23d63818 006fff70 75bafa29 0044b000 75bafa10 006fffdc sh4+0x33d667 006fff80 76f27a9e 0044b000 3e90d49a 00000000 KERNEL32!BaseThreadInitThunk+0x19 006fffdc 76f27a6e ffffffff 76f48a5e 00000000 ntdll!__RtlUserThreadStart+0x2f 006fffec 00000000 0034d443 0044b000 00000000 ntdll!_RtlUserThreadStart+0x1b SYMBOL_NAME: sh4+33d667 MODULE_NAME: sh4 IMAGE_NAME: sh4.exe STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s ; .cxr ; kb FAILURE_BUCKET_ID: BAD_INSTRUCTION_PTR_c0000005_sh4.exe!Unknown OS_VERSION: 10.0.19041.1 BUILDLAB_STR: vb_release OSPLATFORM_TYPE: x86 OSNAME: Windows 10 FAILURE_ID_HASH: {7e94ccba-66e3-73eb-a569-8e934756ef94} Followup: MachineOwner ---------