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Junior Member
Save transfer not working between PS4/PS5
Hi, when I try to upload a save to transfer between the ps4 and ps5 versions, it fails and comes up with an error. Give or take the error is.
Problem occurred while trying to communicate with ubisoft online service, error code 0x0000000a.
It happens with both versions and I use both on PS5.
Has anyone had this issue and/or know how to solve it thanks.
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Ubisoft Support Staff
Hello xblOrder, thanks for reaching out to us.
Can you try performing some connectivity troubleshooting on both your PS4 and PS5, before trying to upload and transfer the save, as that specific error code means you can not connect to the servers, here are two guides for each platform >
PS4 https://www.ubisoft.com/en-us/help/c...on-4/000097277
PS5 https://www.ubisoft.com/en-us/help/c...on-5/000097276
Should this not work, can you talk us through the steps you take and what you select on the menu when trying to transfer the save? Or if you can provide a video that shows this to a video hosting website, that would be great also, for us to view.
If it is easier for you, you may wish to send us a video over one of these links in a private message, should you have an account >
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/